Working Tax Credit Helpline Contact Number

The Working Tax Credit helpline can be contacted by phone: Open Monday-Friday – 8:00 AM-8:00 PM and Saturday 8:00 AM-4:00 PM and Sunday 9:00 AM-5:00 PM.

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Working Tax Credit Telephone Helpline Hours

The Working Tax Credit helpline is available to take your call Monday-Friday – 8:00 AM-8:00 PM and Saturday 8:00 AM-4:00 PM and Sunday 9:00 AM-5:00 PM. Holiday help hours may be different.

Day Open Closed
Monday 8:00 AM 8:00 PM
Tuesday 8:00 AM 8:00 PM
Wednesday 8:00 AM 8:00 PM
Thursday 8:00 AM 8:00 PM
Friday 8:00 AM 8:00 PM
Saturday 8:00 AM 4:00 PM
Sunday 9:00 AM 5:00 PM

Tips for Contacting Working Tax Credit

• Have your personal details ready and other relevant information like your National Insurance Number, employment and tenancy details before you call the Working Tax Credits number.
• When calling the Working Tax Credit phone number, you will first be presented with the automated voice message service

Frequently Asked Questions

How do I make a claim?

You will need to be eligible to make a claim. You can call Working Tax Credits telephone number to find out your eligibility or fill out the questionnaire online.
Once you are eligible, you can call the Working Tax Credit telephone number. Please have the following information in front of you:

• National Insurance Number
• Child benefit reference number
• (if self employed) Tax reference number and income documents
• Amount of social security benefit received last year
• Bank account details
• Statements on interest of savings
• P60 or wage slips

I filled out my application online, but you haven’t received it yet, why?

You might not have sent this, please go to the Tax Credits homepage then follow these steps:

• Click on “Open saved form”
• Enter your date of birth and reference number
• Click on “Open saved form”

If you see the “Form contents” page, it means that the form was not sent.

Alternatively, call the Working Tax Credit number and find out if it was received. Allow 48 hours for your application to be received.

Do I need to notify Working Tax Credit of my change of details?

Yes. You will need to call Working Tax Credit contact number or notify them online if any of your circumstances change. This is very important as claiming more than you should could result in illegal and fraudulent activity.

How do I receive payments?

Payments are made via a bank transfer. This is done every week or every 4 weeks. You will need to make another claim (renewal) when the tax year expires (5th April). Working Tax Credits helpline has more details.

How much you can avail depends on things like your case and salary. The basic amount is up to £1,960 annually.

Element Amount
You are couple applying together Up to £2,010 a year
You are a single parent Up to £2,010 a year
You work at least 30 hours a week Up to £810 a year
You have a disability Up to £2,970 a year
You have a severe disability Up to £1,275 a year (usually on top of the disability payment)
You pay for approved childcare Up to £122.50 (1 child) or £210 (2 or more children) a week

How You Are Paid

The benefits is paid directly to your bank or building society account, every week or 4 weeks.

You must select one account if you are husband and wife.

Generally, you are paid from the date of your claim up to the end of the tax year (5 April).

If your case changes, your tax credits can increase or decrease if your family or work life change, like for example, if you have a new job, you are out of work or your husband or wife dies.

About Working Tax Credit

Working Tax Credit is a type of benefit received by applicants who work and are on a low income. This is a refundable tax credit that is means tested.

It can be claimed by individuals on a low income (reference) as well as couple with or without children. Couples with children can also claim Child Tax Credit.
In 2017, Working Tax Credit will become part of the newly introduced “Universal Credit”.

The steps of Working Tax Credit is as follows:

• An individual or couple make a claim via phone or online through the HMRC website
• HMRC calculates the amount of Working Tax Credit to be paid, based on the previous year’s income and current circumstances.
• It is paid weekly or 4 weekly into the applicant’s bank or building society account
• Renewal forms are sent out before the end of the tax year
• A final calculation is reached

Postal Address

New claims should be sent to:

HMRC – Tax Credit Office
L75 1AZ

Renewal forms should be sent to:

HMRC – Tax Credit Office
Comben House
Farriers Way
L75 1AX