Virgin Trains Customer Service Contact Number

The Virgin Trains customer services helpline can be contacted by phone: Monday-Saturday – 8:30 AM-6:15 PM and Sunday 9:00 AM-4:00 PM.

*Calls to 084 numbers cost 7p per minute plus your phone company’s access charge. We are not associated or affiliated with any of the companies or government agencies listed on the website, trademarks are property of their respective owners

Virgin Trains Customer Service Hours

The customer services team at the Virgin Trains phone number is available to take your call Monday-Saturday – 8:30 AM-6:15 PM and Sunday 9:00 AM-4:00 PM. Holiday support hours may be different.

Day Open Closed
Monday 8:30 AM 6:15 PM
Tuesday 8:30 AM 6:15 PM
Wednesday 8:30 AM 6:15 PM
Thursday 8:30 AM 6:15 PM
Friday 8:30 AM 6:15 PM
Saturday 8:30 AM 6:15 PM
Sunday 9:00 AM 4:00 PM

Tips for Contacting Virgin Trains

• Please have your details at the ready when you are about to call the Virgin Trains helpline. This will be your ticket number, dates and destinations of your travel plans and perhaps some personal information and your card number.

• Listen to the automated voice system from Virgin Trains customer services to hear important announcements and follow the instructions to be put through to the right advisor for your enquiry.

• Before you contact Virgin Trains customer service line, check to see if your issue can be resolved by going online or downloading the Virgin Trains app. This will save you time and a call.

Frequently Asked Questions

What are the benefits of having a Railcard?

A Railcard means that you can save 1/3 of all your traveling costs across Britain. This is great if you are a student and need to head home from university every now and then. You also benefit from discounts on hotels, days out and restaurants. The “Two Together” Railcard doesn’t have an age limit on it and costs just £30 a year.
For more information call the Virgin Trains contact number listed here and speak to an agent.

What do I do if I’ve lost my ticket?

Virgin Trains – or any other train operator – is not responsible for lost or mislaid ticket. You won’t be refunded, so please take care of your ticket. If you have lost your ticket, please book again.

To find out more about their services, upgrades, stations or tickets and offers, please call the Virgin Trains telephone number that is listed on this page – and speak to one of their staff members. They will be able to provide you with any information they can.

Virgin Trains Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast.


Menu Option Dial Code
Book A Journey Through Virgin Trains Contact Centre 1
Change or Amend Booking 2
Refund Process Info 21
Refund Request Older Than 10 Days Ago 22
Help With Making Online Booking 3
Help With Booking Made On Mobile Device 4
Book Overnight Sleeper Travel 5

About Virgin Trains

Virgin Trains is a train operator in the United Kingdom owned by Virgin Rail Group and Stagecoach.
It was established in 1997 and offers long distance passenger services along the West Coast Main Line between:

London – Scotland
London – North West
London – West Midlands
London – Chester
London – Holyhead
London – Shrewsbury
London – Wrexham
London – Blackpool

In 2014 a daily weekday rail service between London Euston station and Blackpool North Station and a twice daily service between London Euston station and Shrewsbury were introduced.

In 2004 a London Euston Station to Llandudno rail service was introduced, but this was halted 4 years later and in that same year a Wrexham to London Euston Station rail service was introduced.

In 2009 a rail service between London Euston Station and Chester was introduced (reference) – this continues and operated hourly.

In 2009, the upgrades to the West Coast Main Line were finally complete and Virgin announced that it was finally ready to implement it’s Very High Frequency timetable.

It continues to improve it’s services and schedules. “On time” trains have increase in frequency every year since the start back in 1997 and the timetable is constantly being improved.

Postal Address

85 Smallbrook Queensway
B5 4HA
United Kingdom