The Virgin Media customer service number can be contacted by phone: Open 7 Days a Week – 8:00 AM-12:00 AM.
0844 776 8502Virgin Media Customer Service Hours
The customer services team at the Virgin Media contact number is available to take your call 7 Days a Week – 8:00 AM-12:00 AM. Holiday call hours may be different.
| Day | Open | Closed |
|---|---|---|
| Monday | 12:00 AM | 11:59 PM |
| Tuesday | 12:00 AM | 11:59 PM |
| Wednesday | 12:00 AM | 11:59 PM |
| Thursday | 12:00 AM | 11:59 PM |
| Friday | 12:00 AM | 11:59 PM |
| Saturday | 12:00 AM | 11:59 PM |
| Sunday | 12:00 AM | 11:59 PM |
Tips for Contacting Virgin Media
• Please be polite, friendly and concise to the Virgin Media support staff. They are well trained professionals that will not tolerate verbal abuse.
• Remember to have your details with you when you call the Virgin Media helpline. This will include your account(s) number, personal details and any pertinent information related to your call such as your phone number or your latest statement.
• Listen to the Virgin Mobile customer services voice prompting system and follow the instructions. This will get you through to the correct department and ensure your query is dealt with as soon as possible.
Frequently Asked Questions
What is Virgin Media WiFi?
Virgin Media WiFi is the new WiFi network, brought to you by Virgin Media. The aim is to keep you connected wherever you are in the UK through a fast and reliable network. This is coming soon. If you would like to talk to an advisor about this, please call the Virgin Media telephone number and ask for information regarding new WiFi services.
What do I do if my mobile phone has been lost or stolen?
Contact Virgin Media as soon as you are aware that your phone is missing. You can call the contact number on this page or you can fill out a form online from their official website.
It’s a good idea to take down your IMEI number (the 15 digit serial number on your phone). You will need this if your phone goes missing.
Speak to them if you have insurance too. This is exactly what insurance is for and you will be advised on the best possible action to do.
Virgin Mobile Contact Number Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast.
| Menu Option | Dial Code |
|---|---|
| Any Other Enquiries | 1 |
| Bills, Payments Or To Get Your Minutes Balance | 11 |
| Make A Payment | 111 |
| If You Know How Much You Want To Pay | 1111 |
| Check Your Balance | 1112 |
| Details Of Your Bill Including Dates And To Check Payments | 112 |
| Calling To Inform That You’ve Already Made A Payment Or You’re Just About To Make One | 113 |
| Find Out More About Setting Up Direct Debits And E-Billing | 114 |
| Any Other Enquiries | 110 |
| You Have A Fault Or Need Some Technical Support | 12 |
| You Have A Fault With Your Broadband Or Need Help Logging Into My Virgin Media | 121 |
| Your Home Phone Is Not Working | 122 |
| Calling About Your Planned Technician Appointment | 123 |
| Calling About An Installation | 13 |
| Help Registering Your Broadband Internet | 131 |
| Installation That’S Happening Today | 132 |
| Cancel Or Reschedule Your Installation | 133 |
| Cancel Your Installation | 1331 |
| Reschedule Your Installation | 1332 |
| Any Other Question About Your Installation | 130 |
| Make A Change To Any Of Your Services Like Adding Or Removing Tv Channels | 14 |
| Moving House | 15 |
| Moving House And Taking Your Services With You | 151 |
| Moving House And You Don’t Want To Take Your Services With You | 152 |
| Thinking Of Leaving Virgin Media For Any Other Reason | 153 |
| Calling About Your Mobile Phone | 0 |
| Pay As You Go | 01 |
| Pay Monthly Or Have Mobile Broadband | 02 |
| Calling About Mobile Account, Your Bill, A Fault Or If You Have Mobile Broadband | 021 |
| Talk About Upgrading Your Mobile Contract Or If You Are Thinking Of Leaving Us | 022 |
About Virgin Media
Virgin Media plc is a British company headquartered in Hampshire, United Kingdom. They are a telecommunications outfit, which provides both mobile and landline phone services, cable television and internet broadband services.
It was bought out by Liberty Global plc in 2013 after previously having had been listed on both the NASDAQ and the London Stock Exchange.
The business was originally a merger between the then struggling NTL and Telewest brands. Both these had been facing a downturn prior to being purchased by the Virgin Group in 2006.
It has it’s own fibre-optic cable network across the United Kingdom (reference) and by 2012 had a total of about 4.8 million cable customers while having around 3 million mobile phone customers, 3.5 million TV cable customers and about 4 million broadband internet customers.
Virgin Media customers were able to see Sky channels as a part of their cable program guide, but this deal ended in 2007 when the two entertainment giants failed to reach an agreement. A media tussle ensued and the two companies had to be relegated by the National Consumer Council. In 2007, the company threatened to file a legal case against BSkyB under the UK Competition Act 1998.
A deal was eventually struck in 2008 that benefited both parties.
Postal Address
Complaints
Virgin Media
PO Box 333
SA7 9ZJ
United Kingdom
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