UPS Customer Service Contact Number

The UPS customer services helpline can be contacted by phone: Open Monday – Friday – 8:00 AM-8:00 PM and Saturday – 8:00 AM-12:30 PM.

Customer Service is OpenHelpline is Open
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UPS Customer Service Hours

The UPS customer services team is available to take your call Monday – Friday – 8:00 AM-8:00 PM and Saturday – 8:00 AM-12:30 PM.

Day Open Closed
Monday 8:00 AM 8:00 PM
Tuesday 8:00 AM 8:00 PM
Wednesday 8:00 AM 8:00 PM
Thursday 8:00 AM 8:00 PM
Friday 8:00 AM 8:00 PM
Saturday 8:00 AM 12:30 PM

Why contact UPS customer service?

– To find out where a package is

– To report that a package has not been delivered

– To get help using your User ID or a Shipping/Billing Account

– To make an enquiry about time-definite or day-definite delivery services

– To ask a question about domestic or international delivery services

– To find out more about freight shipping

– To ask a question about them for your business

– To request troubleshooting support with their service

– To get help with billing and payment

– To request changes to account details or contact details

If you need to make a query about a package you have sent or are expecting to receive, you will need the specific Tracking Number.

Don’t forget, you can use your UPS Tracking Number to find out where your package is currently located by using the online UPS ‘Tracking’ tool. The information on this page will usually include an expected day of delivery.

Please note: Sometimes it may appear that a package has not moved for a number of days on the online tracking system. Often, this is because packages only show a new destination when they have been scanned at a new check-in point. This means that there could be a number of days when your parcel is in transit where it may not show any movement on the Tracking tool.

About UPS

UPS, or United Parcel Service, is the largest package delivery company in the world. The company headquarters are based in Atlanta, USA, and 350,000 of its 434,000-strong staff are based in America. It was founded by James E. Casey in 1907, over a century ago, and the current CEO is David Abney.

The company was originally founded as American Messenger Company, a delivery company based in Seattle mainly carrying out services by foot or bicycle. A few years later, the company began to use Ford Model T cars for deliveries, and later, the company merged with a large competitor to become Merchants Parcel Delivery. In 1919, the company changed its name to United Parcel Service and began expanding its services outside of the city.

Today, the company is thought to deliver to about 220 countries and territories worldwide, delivering approximately 15 million packages to just under 8 million customers every day. As part of its parcel delivery service, the company provides specialised transportation, global logistics, and supply chain management services. It has even developed its own cargo airline, UPS Airlines, which has a fleet size of 237 and flies to over 700 destinations. In 2016 alone, the company made an annual revenue of $61 billion and delivered about 4.9 billion packages.