UK Mail Customer Service Contact Number

The UK Mail customer services helpline can be contacted by phone: Open Monday – Friday – 7:00 AM-8:00 PM and Saturday – 8:00 AM-6:00 PM.

Customer Service is OpenHelpline is Open
*Calls to 084 numbers cost 7p per minute plus your phone company’s access charge. We are not associated or affiliated with any of the companies or government agencies listed on the website, trademarks are property of their respective owners.

UK Mail Customer Service Hours

The UK Mail customer services team is available to take your call Open Monday – Friday – 7:00 AM-8:00 PM and Saturday – 8:00 AM-6:00 PM.

Day Open Closed
Monday 07:00 AM 08:00 PM
Tuesday 07:00 AM 08:00 PM
Wednesday 07:00 AM 08:00 PM
Thursday 07:00 AM 08:00 PM
Friday 07:00 AM 08:00 PM
Saturday 08:00 AM 06:00 PM

Why contact UK Mail customer service?


– To make a query about sending a parcel within the UK

– To find out more about sending a parcel internationally

– To make a query about receiving a parcel

– To get help using an online account

– To make a query about using UK Mail for your business

– To report that a parcel has not been delivered

– To report that a parcel was delivered damaged

– To make a sales enquiry

– To find out more about parcel guidelines

– To make a query about a UK Mail Depot

If you need to manage a delivery organised through them, you can do so on by using the ‘Manage My Delivery’ page on their website. Here, if you are the recipient of a parcel from UK Mail, you can also change your delivery preferences after receiving a ‘Sorry We Missed You’ card.

If you would like to make a query about a specific parcel, you may need to have the Consignment Number of the parcel to hand. This is usually 14 digits long and is provided on the parcel receipt or confirmation. You may also need the postcode of the delivery address.

About UK Mail

UK Mail is a postal service operating in the United Kingdom. The company is a subsidiary of Deutsche Post DHL Group, one of the world’s largest international courier companies, and was previously called Business Post.

They actually started off as a taxi firm in Harrow, London in the early 70s. However, the company quickly turned into a courier service, offering same-day and overnight deliveries. In the 80s, the company changed its name to Business Post and started providing postal services to large businesses. By 1993, the company was listed on the London Stock Exchange, and in the early 2000s, it boasted Powergen as one of its major customers. Today, they have over 2,400 vehicles and delivers to 220 countries.

The company website states that the company is “one of the UK’s leading integrated postal operators”, and the company reportedly delivers and collects approximately 3 billion pieces of post and 50 million parcels every year.

The company provides services for both frequent senders, such as businesses, and occasional senders. Their services include next-day deliveries, Saturday deliveries, time-sensitive morning deliveries, return trips, and international deliveries.