The Three Mobile customer services helpline can be contacted by phone: Open Monday through Friday 8:00 AM to 8:00 PM and Weekends 9:00 AM to 6:00 PM.
Three Customer Services Hours
The 3 customer services team is available to take your call Monday through Friday 8:00 AM to 8:00 PM and Weekends 9:00 AM to 6:00 PM. Holiday hours may be different.
|Monday||8:00 AM||8:00 PM|
|Tuesday||8:00 AM||8:00 PM|
|Wednesday||8:00 AM||8:00 PM|
|Thursday||8:00 AM||8:00 PM|
|Friday||8:00 AM||8:00 PM|
|Saturday||9:00 AM||6:00 PM|
|Sunday||9:00 AM||6:00 PM|
Tips for Contacting Three Mobile
• Before you contact Three Mobile customer service number, please have your details to hand. This will be the necessary information that will allow you to pass the data protection security process and could include your Three phone number, your personal details and your account number.
• You will get through to the Three Mobile helpline automated voice service. This will help get you through to the right department in order to be able to answer your specific query. Please be as accurate as possible so your problem can be resolved as soon as possible.
• For more information on what products and services are available, you can check out the latest news, products, tariffs and prices, on the Three Mobile website. If this is unavailable to you, then call the Three Mobile customer service line and speak to a sales advisor.
Frequently Asked Questions
What do I do if I have lost signal?
The first step is to check the Three Mobile website for outages in your area. This will inform you of work being done and the current status of the network.
If this is a problem with your device, you will need to restart your handset and possibly update your software and / or reset your network settings.
If you have forgotten to pay your bill, you will have received notifications to let you know that this was overdue. Please check your recent bill history – either online or by calling the Three Mobile contact number listed here.
When can I upgrade my mobile phone?
Three Mobile has an upgrade checker available from the Three website. You can check the current status of your contract from there and it will let you know when you can upgrade for free or what your options are about upgrading before it’s due.
If you would like to speak to an advisor about this call the Three Mobile phone number above.
Three Mobile Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast.
|Menu Option||Dial Code|
|Mobile Broadband and iPad||2|
|Support About Existing Account||21|
|Buy a Broadband Device||22|
|Other Enquiries About Broadband||222|
|Buying a New Device or Phone With 3 Mobile||3|
About Three Mobile
Three UK is a mobile phone network provider and internet service provider based in the United Kingdom. They are a subsidiary of Hutchinson Whampoa. They started in 2003 and provide their own network infrastructure with a wide coverage of 3G and 4G services.
Three stores opened up around the same time as the network was launched and Three began a persistent phone and online marketing strategy that would cause it to increase their customer base rapidly in their first few years. 95 of their physical stores were purchased from “The Link” and “o2”.
SeeMeTV was launched on Three. This was a chance for people to make video’s and charge small micro-payments to other Three subscribers, to watch the videos. The video’s creator would then get 10% of that fee once they had accumulated £10.
Three mobile has been breaking barrier since they started out in 2003. They were the pioneers of mobile TV and mobile video – tools of entertainment that have become only more popular with the increase in possible 3G and 4G mobile transfer internet speeds.
In 2014, Three announced that it would launch it’s “inTouch” app (reference). This allowed Three subscribers to use an available WiFi network to route calls and text messages if signal was interrupted or non-existant. This was essential for London underground passengers as they could communicate via the Virgin network.
20 Grenfell Road