Thomas Cook Customer Service Contact Number

The Thomas Cook customer services helpline can be contacted by phone: Open 7 Days a Week – 8:00 AM-10:00 PM.

Customer Service is OpenHelpline is Open
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Thomas Cook Customer Service Hours

The customer services team at the Thomas Cook number is available to take your call 7 Days a Week – 8:00 AM-10:00 PM. Holiday telephone hours may be different.

Day Open Closed
Monday 8:00 AM 10:00 PM
Tuesday 8:00 AM 10:00 PM
Wednesday 8:00 AM 10:00 PM
Thursday 8:00 AM 10:00 PM
Friday 8:00 AM 10:00 PM
Saturday 8:00 AM 10:00 PM
Sunday 8:00 AM 10:00 PM

Tips for Contacting Thomas Cook

• Remember to have any relevant details with you when you call. Such as any account numbers, flight numbers, reservation confirmation numbers, etc… as well as your personal details.

You can call Thomas Cook telephone number to enquire about:

• Details of your reservation
• Check in advice
• Travel & Safety advice
• Make a payment
• Change a booking
• Choosing a seat
• Upgrading a ticket
• Checking baggage allowance

Frequently Asked Questions

How do I cancel a booking?

In order to cancel your booking, you need to speak to a Thomas Cook customer service travel advisor. Call the Thomas Cook contact number provided here and follow the instructions.

Can I check in online?

Yes you can. Checking in is easy and you can print your boarding pass directly or download the boarding pass to your mobile device and use that. If you don’t have either, then the team at Thomas Cook customer service number will advise you further.

How do I make a payment?

The balance of your holiday is due to be paid 14 weeks before your departure date. You can make payments towards this balance at any time by going directly to the website and logging into your account. You can pay over the phone too.

What if people from my group cancel?

You might need to cancel your holiday. If you still intend on going, call the Thomas Cook phone number to speak to an agent about making adjustments to your package.

What is my Baggage allowance?

They customize holidays so that they are 100% well matched to each customer, that means baggage can differ from 0kg up to 45kg included per person.

You baggage allowance is listed in your travel documents.

If you would like to increase your baggage allowance on your flight, you can call their customer service.

All their customers flying with them will receive a complementary hand baggage allowance of 6kgs. You can take one piece of hand baggage about 55cm x 40cm x 20cm in size and children can take Trunki’s.

Thomas Cook Helpline Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast.

Menu Option Dial Code
Returned From a Holiday 1
Calling About Gold Medal, Netflight, Request a Holidays or Signature Product 11
Neilson Holiday 111
Gold Medal 112
Netflight 113
Request a Holidays or Signature Package 114
Redeem a Voucher or Get Documents For an Insurance Claim 12
Redeeming a Voucher Update 121
Redeem a Voucher or Get Documents For an Insurance Claim 122
You Need Documents to Support an Insurance Claim 123
Calling From a Retail Store 13
Calling on Behalf of a Thomas Cook or Co-Op Retailer 131
Need Mailing Address 1311
Existing Complaints 1312
New Complaints 1313
Pre Travel Amendments 13131
Flight Queries 13132
Any Other Enquiry 13133
Any Other Enquiries 1314
You’re an Independent Retailer 132
Need Mailing Address 1321
Existing Complaints 1322
New Complaints 1323
Pre Travel Amendments 13231
Flight Queries 13232
Any Other Enquiry 13233
Any Other Enquiries 1324
Any Other Enquiry 14
Existing Complaints 141
Didn’t Receive The Service You Wanted on Your Flight 1411
Flight Delays 1412
Any Other Enquiry 1413
New Complaints 142
Didn’t Receive The Service You Wanted on Your Flight 1421
Flight Delays 1422
Any Other Enquiry 1423
Already Made a Booking But Haven’t Travelled Yet 2
Make a Payment or For Any Payment Queries 21
All Other Bookings 212
Group Bookings of Ten or More 22
Discuss a Cruise 23
Any Other Enquiry 24
Flight Only Bookings 241
Your Booking Reference Begins With P or Q 2411
More Options 2412
Book a Hotel Only or Flight And Hotel Provided By Flexible Trips 242
Your Booking Reference Begins With P or Q 2421
More Options 2422
Any Other Enquiry 243
Book a New Holiday 3
Group Bookings of Ten or More 31
Book a Flight Only 311
You’re Travelling With Thomas Cook Airlines 3111
You’re Travelling With Any Other Airline 3112
Book a Hotel Only or Flight And Hotel Provided By Flexible Trips 312
Any Other Enquiry 313
Arrange a Cruise 32
Book a Package Holiday, Flight Only or Hotel Only 33
Book a Flight Only 331
You’re Travelling With Thomas Cook Airlines 3311
You’re Travelling With Any Other Airline 3312
Book a Hotel Only or Flight And Hotel Provided By Flexible Trips 332
Book a Package Holiday Provided By Thomas Cook, Air Tours, Manos, 18 to 30 or Escapades 333
Hear Our Data Protection Message 4

About Thomas Cook

Thomas Cook Group plc is an international travel company that was officially formed in 2007 from Thomas Cook AG, which was formerly Thomas Cook & Son.

The group owns a range of tour operators and charter airlines and the booking website “Hotels4u”. In 2010, the company announced that it would merge with Co-operative travel which would in turn create the United Kingdom’s largest travel network (reference).

There are five main divisions of their travel company:

• United Kingdom
• German Airlines
• Central Europe
• West Europe
• Northern Europe

Postal Address

The Thomas Cook Business Park
Coningsby Road
Peterborough
PE3 8SB