The Tesco Car Insurance customer services helpline can be contacted by phone: Open Monday-Friday – 8:00 AM-8:00 PM, Saturday – 9:00-4:00 PM and Sunday – 10:00 AM-4:00 PM.
0844 776 8547Tesco Car Insurance Customer Service Hours
The customer services team at the Tesco Car Insurance phone number is available to take your call Monday-Friday – 8:00 AM-9:00 PM and Saturday-Sunday – 9:00 AM-5:00 PM. Holiday help hours may be different.
| Day | Open | Closed |
|---|---|---|
| Monday | 8:00 AM | 8:00 PM |
| Tuesday | 8:00 AM | 8:00 PM |
| Wednesday | 8:00 AM | 8:00 PM |
| Thursday | 8:00 AM | 8:00 PM |
| Friday | 8:00 AM | 8:00 PM |
| Saturday | 9:00 AM | 4:00 PM |
| Sunday | 10:00 AM | 4:00 PM |
Tips for Contacting Tesco Car Insurance
• Have the necessary details ready when you call, in order to verify your identity and locate your account. This could include, your personal details, your car registration details, your license number, your account number and your policy details.
The Tesco Car Insurance helpline staff will be able to assist you with a range of queries, including:
• Account queries
• Making a claim
• Making a payment
• Querying a statement
• Renewing a policy
• Tailoring your policy
• Making a cancellation
• General enquiries
Frequently Asked Questions
How do I renew a policy with Tesco Car Insurance?
If your policy is set to be renewed automatically, you will receive notice of the renewal including any changes that may be applicable to your particular policy, 21 days before it’s renewed. As Tesco’s is always looking for the best deal for it’s customers, you might find that you are insured through a different insurer.
If you don’t have automated renewal, you’ll still be sent the information pack, but you will need to call the Tesco Car Insurance telephone number listed here and speak to an agent.
Where is my “no claims”?
This is in the renewal pack that was sent to you when your policy ended or in the cancellation letter you were sent. If you don’t have this, contact Tesco Car Insurance customer services and request for a copy to be sent out.
Can I change a named driver on my policy?
Yes you can. You can have up to four drivers on your policy and you will be able to specify if they are permanent or temporary (28 / 30 days) additions.
Adding drivers to your insurance policy could greatly increase the price, depending on the status of the person being added. For more information, call the Tesco Car Insurance contact number and get a quote.
Tesco Car Insurance & Renewals Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for Car Insurance Renew your policy queries.
| Menu Option | Dial Code |
|---|---|
| Tesco Car Insurance Policy | 1 |
| Renewals | 11 |
| Accept Your Renewal | 111 |
| Make a Change to Your Renewal | 112 |
| Leaving Tesco? | 113 |
| Payment Queries | 12 |
| Questions And Changes About Your Policy | 13 |
| Claims Team | 14 |
| Your Policy Number Ends in a Letter | 141 |
| Your Policy Number Begins 615 | 142 |
| Your Policy Number Begins 10 | 143 |
| Discuss a Claim | 1431 |
| Existing Customers | 14311 |
| New Claim or if You’ve Already Notified a Claim And Your Call Relates to Repairs With Approved Repairer | 143111 |
| Glass Damage Only | 1431111 |
| First Time Claim | 1431112 |
| Already Notified of a Claim And Your Call Relates to Repairs to Your Vehicle | 1431113 |
| Using One of Our Approved Repairers | 14311131 |
| Calling About a Booking in Date For Your Vehicle | 143111311 |
| Calling About an Authorisation For Repairs to Your Vehicle | 143111312 |
| Any Other Matter | 143111313 |
| You’re Using Your Own Repairer | 14311132 |
| Third Party Enquiring a “Like For Like Vehicle” Offer Tesco Have Made | 1431114 |
| Any Other Help | 1431115 |
| All Other Enquiries | 143112 |
| You’re a Third Party Insurer or Representative | 14312 |
| Calling About New Business Renewal or NTA For an EDI or Manual Policy | 1432 |
| Your Policy Number Begins Ns | 144 |
| Your Policy Number Begins 3V | 145 |
| New And Existing Windscreen And Glass Claims | 1451 |
| Any Other New Motor Claim | 1452 |
| Existing Claim | 1453 |
| Accident With a Tesco Car Insurance Customer or Represent Someone Who Has Had an Accident With a Tesco Insured Customer | 14531 |
| Existing Tesco Customer | 145311 |
| You’ve Been in an Accident With One of Tesco Customers | 145312 |
| You Represent Someone Who Had an Accident With a Tesco Customer | 145313 |
| Vehicle Repairers | 145314 |
| Anything Else | 14532 |
| Your Policy Number Begins R31 | 146 |
| Glass Damage Only | 1461 |
| New Claim | 1462 |
| Existing Claim Which Relates to Repairs to Your Vehicle | 1463 |
| Vehicle Has Been Classed as Beyond Economical Repair And You’re Waiting For a Total Loss Payment to Settle Your Claim | 1464 |
| Policy Changes | 1465 |
| Your Policy Number Begins 466 | 147 |
| Glass Damage Only | 1471 |
| All Other Claims | 1472 |
| You Don’t Know Your Policy Number | 148 |
Tesco Car Insurance New Car Policy Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for New Car Policy queries.
| Menu Option | Dial Code |
|---|---|
| New Car Policy | 2 |
| New Quote | 21 |
| Already Had a Quote Online or Over The Phone | 22 |
About Tesco Car Insurance
Tesco Car Insurance is a division of Tesco Bank, a finance and insurance provider that was formed in 1997 as a joint venture between The Royal Bank of Scotland and Tesco. Tesco acquired the RBS shareholding and became the sole owner of the bank in 2008.
Tesco Bank offers a range of products including travel, loans, credit cards, savings, mortgages and insurance.
Although named Tesco Car Insurance (reference); the administration is done by it, but the insurance providers are actually third party insurers that provide the service to Tesco.
In 2015 they were awarded Best Direct Car Insurance Provider by Your Money Awards and Defacto 5 star rated.
Postal Address
Tesco Car Insurance
Cote Lane
Leeds
LS28 5ZX
