T-Mobile Customer Service Contact Number

The T-Mobile customer services helpline can be contacted by phone: Open 7 Days – 8:00 AM-10:00 PM.

*Calls to 084 numbers cost 7p per minute plus your phone company’s access charge. We are not associated or affiliated with any of the companies or government agencies listed on the website, trademarks are property of their respective owners

T-Mobile Customer Service Hours

The T Mobile customer services team is available to take your call 7 Days – 8:00 AM-10:00 PM. Holiday availability may be different.

Saturday8:00 AM8:00 PMSunday8:00 AM8:00 PM


Day Open Closed
Monday 8:00 AM 10:00 PM
Tuesday 8:00 AM 10:00 PM
Wednesday 8:00 AM 10:00 PM
Thursday 8:00 AM 10:00 PM
Friday 8:00 AM 10:00 PM
Friday 8:00 AM 10:00 PM
Friday 8:00 AM 10:00 PM

Tips for Contacting T-Mobile

• When calling the T Mobile customer service number, please be respectful and courteous toward the employees. Their staff are well trained advisors that will not stand for verbal abuse.

• Before you contact T Mobile UK customer service, have your details ready. This is usually your mobile number, your account number (the one you use online) and some personal details to confirm your data protection authorisation.

• You will hear the voice prompting service for “EE” when you ring the T Mobile contact number. This is because it has been phased out. Please be accurate in your answers and your query will be dealt with as fast as possible.

Frequently Asked Questions

My phone isn’t receiving texts and I can’t make calls, what do I do?

You signal could be down. Please check to see if there is down-time in your area. This usually means that the signal will be lost due to some work being done. You can check this by going to the EE website and checking the coverage in your area by inputting your postcode.
If this is not the issue, you should restart your device, then reset your network settings if necessary. Or you can check to see if you’ve paid your last bill.
If you need help with these options, please call the T-Mobile telephone number provided here and speak to an agent.

Why does my bill increase every year if I’m using the same tariff?

The increase in your bill is related to the RPI (Retail Price Index). This is the measure that is calculated by looking at consumer pricing and inflation. This is usually no more than about 1 – 2 % and won’t affect your bill in a significant way. If you need a cheaper monthly premium, please call the T-Mobile contact number on this page and talk to an advisor about changing your tariff.

T-Mobile Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast.

Menu Option Dial Code
Existing Customer or in The Process of Joining T-Mobile 1
Make a Payment 11
Upgrade, Leave T-Mobile or Provide Your Puk Code 12
Upgrades 121
Leave T-Mobile or Provide Your Number Using a Pac Code 122
Joining T-Mobile And Want to Provide a Pac Code 1221
Leaving T-Mobile or Want to Transfer Your Number to Another Network 1222
Considering Disconnecting Your Mobile Phone 12221
Mobile Broadband Customer With a Dongle, Tablet or Wireless Pointer And Now Leaving T-Mobile 12222
General Information on Transferring Your Mobile Number 1223
Change Your Price Plan, Account Details or Add a New Line to Your T-Mobile Account 13
Change Price Plan or Account Details 131
Add a New Line to Your T-Mobile Account 132
Help to Get a Puk Code or if Your Phone’s Been Lost or Stolen 14
Help Setting Up Your iPhone 141
Automated Information About Activating Your iPhone, Connect It to The Internet And Details of T-Mobile”s Fair Use Policy 1411
Activate Your iPhone 14111
Connect to The Internet 14112
Fair Use Policy 14113
Set Up Your Email 1412
Connect to Wifi 1413
Calling About a Repair, Exchange or Any Other Problems With Your iPhone 1414
Phone Support 142
Help With Picture or Text Messages 1421
Problems With Picture Messaging 14211
Problems Sending or Receiving Text Messages 14212
Internet on Your Phone Support 1422
Your Sim Blocked And You Need a Puk Code 1423
Any Other Phone Support 1424
Problems Making or Receiving Calls 14241
Other Phone Support 14242
Any Other Enquiry 142*
Mobile Broadband Support 143
Report Your Phone as Lost or Stolen 144
Any Other Enquiry About Mobile Broadband 14*
Join T-Mobile 2
Buy a T-Mobile Phone, Sim Pack or Usb Moden 21
Register Your New Pay As You Go Phone 22
Moving to T-Mobile And Want to Keep Your Current Mobile Number 23
General Information on T-Mobile 24
Interested in a Contract Phone 241
Interested in a Pay As You Go Phone 242
Find Out About Mobile Broadband 243
Payments And Billing, Content Lock And Lost or Stolen 2431
You Pay For Your Service As You Use It 24311
You Pay a Monthly Bill 24312
Help With Your Mobile Broadband Service or a Laptop Brought From T-Mobile 2432
Help With Mobile Broadband 24321
You Pay For Your Service As You Use It 243211
You Pay a Monthly Bill 243212
Help With a Laptop Brought From T-Mobile 24322
Queries About Tablet Device Such As an iPad or Samsung Galaxy Tab 2433
Need Help Activating a New iPad 24331
You Pay For Your Service As You Use It 243311
You Pay a Monthly Bill 243312
Other iPad or Tablet Queries 24332
You Pay For Your Service As You Use It 243321
You Pay a Monthly Bill 243322
Renew Your Contract or if You’re Leaving T-Mobile 2434
Top Up a Pay As You Go or U-Fix Phone With a Debit or Credit Card 3
Home Broadband 4
Sign Up For Home Broadband 41
You Already Have Home Broadband And Need Help With It 42
You Do Not Have a Home Broadband Query 43

About T-Mobile

T-Mobile was a mobile network operator based in the United Kingdom and owned by Deutsche Telekom since 1999. Deutsche Telekom struck a deal with Orange UK in 2009 to merger the T-Mobile and Orange brands and rename the new company – EE, making it the UK’s largest mobile network.

The mobile network Mercury One2One was created and launched in 1993 as an introduction to the mobile network market. It was a pioneer in the way that it was the first GSM 1800 network in the world.
They offered both pay-monthly and Pay As You Go options.

In 2009, Deutsche Telekom (who owned T-Mobile) and France Télécom (who owned Orange), made an announcement that they were to merge their businesses in the United Kingdom. EE was started (reference) and slowly and by 2015, it was completely phased out until as of February of 2015, no new or existing customer can use the T-Mobile brand.

The mobile network operator was not without controversy. In 2009 they were under investigation by Mohit Information Commissioner’s Office for the suspected illegal trade of personal data by some of it’s employees. This was a serious offense that potentially affected millions of customers.

This was admitted by the company, that said that it was a lone employee taking advantage of a security system that should have been more secure.

Postal Address

The Complaint Investigations Team
6 Camberwell Way
Tyne and Wear
United Kingdom