The T-Mobile customer services helpline can be contacted by phone: Open Monday -Friday – 8:00 AM-9:00 PM.
0844 776 8535T-Mobile Customer Service Hours
The T Mobile customer services team is available to take your call Monday -Friday – 8:00 AM-9:00 PM and Saturday-Sunday – 8:00 AM-9:00 PM. Holiday availability may be different.
Saturday8:00 AM8:00 PMSunday8:00 AM8:00 PM
| Day | Open | Closed |
|---|---|---|
| Monday | 8:00 AM | 9:00 PM |
| Tuesday | 8:00 AM | 9:00 PM |
| Wednesday | 8:00 AM | 9:00 PM |
| Thursday | 8:00 AM | 9:00 PM |
| Friday | 8:00 AM | 9:00 PM |
Tips for Contacting T-Mobile
• When calling the T Mobile customer service number, please be respectful and courteous toward the employees. Their staff are well trained advisors that will not stand for verbal abuse.
• Before you contact T Mobile UK customer service, have your details ready. This is usually your mobile number, your account number (the one you use online) and some personal details to confirm your data protection authorisation.
• You will hear the voice prompting service for “EE” when you ring the T Mobile contact number. This is because it has been phased out. Please be accurate in your answers and your query will be dealt with as fast as possible.
Frequently Asked Questions
My phone isn’t receiving texts and I can’t make calls, what do I do?
You signal could be down. Please check to see if there is down-time in your area. This usually means that the signal will be lost due to some work being done. You can check this by going to the EE website and checking the coverage in your area by inputting your postcode.
If this is not the issue, you should restart your device, then reset your network settings if necessary. Or you can check to see if you’ve paid your last bill.
If you need help with these options, please call the T-Mobile telephone number provided here and speak to an agent.
Why does my bill increase every year if I’m using the same tariff?
The increase in your bill is related to the RPI (Retail Price Index). This is the measure that is calculated by looking at consumer pricing and inflation. This is usually no more than about 1 – 2 % and won’t affect your bill in a significant way. If you need a cheaper monthly premium, please call the T-Mobile contact number on this page and talk to an advisor about changing your tariff.
T-Mobile Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast.
| Menu Option | Dial Code |
|---|---|
| Existing Customer or in The Process of Joining T-Mobile | 1 |
| Make a Payment | 11 |
| Upgrade, Leave T-Mobile or Provide Your Puk Code | 12 |
| Upgrades | 121 |
| Leave T-Mobile or Provide Your Number Using a Pac Code | 122 |
| Joining T-Mobile And Want to Provide a Pac Code | 1221 |
| Leaving T-Mobile or Want to Transfer Your Number to Another Network | 1222 |
| Considering Disconnecting Your Mobile Phone | 12221 |
| Mobile Broadband Customer With a Dongle, Tablet or Wireless Pointer And Now Leaving T-Mobile | 12222 |
| General Information on Transferring Your Mobile Number | 1223 |
| Change Your Price Plan, Account Details or Add a New Line to Your T-Mobile Account | 13 |
| Change Price Plan or Account Details | 131 |
| Add a New Line to Your T-Mobile Account | 132 |
| Help to Get a Puk Code or if Your Phone’s Been Lost or Stolen | 14 |
| Help Setting Up Your iPhone | 141 |
| Automated Information About Activating Your iPhone, Connect It to The Internet And Details of T-Mobile”s Fair Use Policy | 1411 |
| Activate Your iPhone | 14111 |
| Connect to The Internet | 14112 |
| Fair Use Policy | 14113 |
| Set Up Your Email | 1412 |
| Connect to Wifi | 1413 |
| Calling About a Repair, Exchange or Any Other Problems With Your iPhone | 1414 |
| Phone Support | 142 |
| Help With Picture or Text Messages | 1421 |
| Problems With Picture Messaging | 14211 |
| Problems Sending or Receiving Text Messages | 14212 |
| Internet on Your Phone Support | 1422 |
| Your Sim Blocked And You Need a Puk Code | 1423 |
| Any Other Phone Support | 1424 |
| Problems Making or Receiving Calls | 14241 |
| Other Phone Support | 14242 |
| Any Other Enquiry | 142* |
| Mobile Broadband Support | 143 |
| Report Your Phone as Lost or Stolen | 144 |
| Any Other Enquiry About Mobile Broadband | 14* |
| Join T-Mobile | 2 |
| Buy a T-Mobile Phone, Sim Pack or Usb Moden | 21 |
| Register Your New Pay As You Go Phone | 22 |
| Moving to T-Mobile And Want to Keep Your Current Mobile Number | 23 |
| General Information on T-Mobile | 24 |
| Interested in a Contract Phone | 241 |
| Interested in a Pay As You Go Phone | 242 |
| Find Out About Mobile Broadband | 243 |
| Payments And Billing, Content Lock And Lost or Stolen | 2431 |
| You Pay For Your Service As You Use It | 24311 |
| You Pay a Monthly Bill | 24312 |
| Help With Your Mobile Broadband Service or a Laptop Brought From T-Mobile | 2432 |
| Help With Mobile Broadband | 24321 |
| You Pay For Your Service As You Use It | 243211 |
| You Pay a Monthly Bill | 243212 |
| Help With a Laptop Brought From T-Mobile | 24322 |
| Queries About Tablet Device Such As an iPad or Samsung Galaxy Tab | 2433 |
| Need Help Activating a New iPad | 24331 |
| You Pay For Your Service As You Use It | 243311 |
| You Pay a Monthly Bill | 243312 |
| Other iPad or Tablet Queries | 24332 |
| You Pay For Your Service As You Use It | 243321 |
| You Pay a Monthly Bill | 243322 |
| Renew Your Contract or if You’re Leaving T-Mobile | 2434 |
| Top Up a Pay As You Go or U-Fix Phone With a Debit or Credit Card | 3 |
| Home Broadband | 4 |
| Sign Up For Home Broadband | 41 |
| You Already Have Home Broadband And Need Help With It | 42 |
| You Do Not Have a Home Broadband Query | 43 |
About T-Mobile
T-Mobile was a mobile network operator based in the United Kingdom and owned by Deutsche Telekom since 1999. Deutsche Telekom struck a deal with Orange UK in 2009 to merger the T-Mobile and Orange brands and rename the new company – EE, making it the UK’s largest mobile network.
The mobile network Mercury One2One was created and launched in 1993 as an introduction to the mobile network market. It was a pioneer in the way that it was the first GSM 1800 network in the world.
They offered both pay-monthly and Pay As You Go options.
In 2009, Deutsche Telekom (who owned T-Mobile) and France Télécom (who owned Orange), made an announcement that they were to merge their businesses in the United Kingdom. EE was started (reference) and slowly and by 2015, it was completely phased out until as of February of 2015, no new or existing customer can use the T-Mobile brand.
The mobile network operator was not without controversy. In 2009 they were under investigation by Mohit Information Commissioner’s Office for the suspected illegal trade of personal data by some of it’s employees. This was a serious offense that potentially affected millions of customers.
This was admitted by the company, that said that it was a lone employee taking advantage of a security system that should have been more secure.
Postal Address
EE OR T-MOBILE UK
The Complaint Investigations Team
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom
