Southern Electric SSE Customer Service Contact Number

The Southern Electric customer services helpline can be contacted by phone: Open Monday-Friday – 8:00 AM-8:00 PM and Saturday – 8:00 AM-2:00 PM.

*Calls to 084 numbers cost 7p per minute plus your phone company’s access charge. We are not associated or affiliated with any of the companies or government agencies listed on the website, trademarks are property of their respective owners

Southern Electric Customer Service Hours

The customer services team at the Southern Electric contact number is available to take your call Monday-Friday – 8:00 AM-8:00 PM and Saturday – 8:00 AM-2:00 PM. Holiday hours may be different.

Day Open Closed
Monday 8:00 AM 8:00 PM
Tuesday 8:00 AM 8:00 PM
Wednesday 8:00 AM 8:00 PM
Thursday 8:00 AM 8:00 PM
Friday 8:00 AM 8:00 PM
Saturday 8:00 AM 2:00 PM

Tips for Contacting SSE

• Have you details to hand, this could include your personal details, account number, address, meter reading and recent account activity.

The SSE customer services team will be able to assist you with the following:

• Account information
• Make a payment
• Change your tariff
• Query a statement
• Give a meter reading
• Moving house
• Applying for a refund

Frequently Asked Questions

Why is my bill higher than usual?

You may be paying more than you should, but you need to consider a few of the usual reasons for an increase in your bill. If you are paying for a particularly cold period, you may have used more energy than you’re used to keep the house warm. Otherwise, your tariff may have expired or the energy prices could have increased – you will have been notified of this ahead of time, so check your last bill. If you have eliminated the reasons listed here and you still think you’re paying too much, call the SSE contact number provided here and speak to an agent.

What do I need to do if I’m moving house?

If you’re already an SSE customer, then you need to contact SSE customer care ahead of time if you’re moving house.

You will need to provide a meter reading from your old address on the day you move out and the meter reading of your new property on the day you move in.
Just give the SSE phone number a call and follow the instructions provided.

What are the payment options?

The easiest way to pay is by Direct Debit. This is an automated payment and you will get a disount of £40 per year if you choose this option.

You can also pay by the following methods:

• Standing order
• Pay by card
• Pay by cheque
• Pay by post
• By text
• By bank transfer
• Pay as you go

Southern Electric SSE Pay as you go – Electricity Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Pay as you go – Electricity enquiries.

Menu Option Dial Code
Moved or Moving Home or Have a Query About Your Final Bill From Your Old Address 1
Error Message on Your Meter And Have No Supply or Enquire About an Existing Appointment 2
Enquiries Regarding Your Pay Go Meter 3

Southern Electric SSE Water Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Water.

Menu Option Dial Code
Calling From a Housing Association or Development 1
Queries About a Recent Bill 2
Make a Payment 3
Informing About Changes to The Bill Payer 4
All Other Enquiries Regarding Your Pay Go Meter 5

About Southern Electric

SSE plc in an energy service company based in Perth, Scotland and operates throughout the whole of the United Kingdom and Ireland.

SSE is one of the UK’s “Big Six” energy companies and dominates a large chunk of the energy market.

It consists of the following brands:

• Airtricity
• Southern Electric
• Scottish Hydro Electric
• Atlantic Electric and Gas
• Southern Electric Power Distribution
• Scottish Hydro Electric Power Distribution
• Scottish Hydro Electric Transmission

SSE strives to increase it’s renewable energy output and is involved in several projects to fulfil this ambition (reference). They are the UK’s largest living wage employer, with nearly 20 000 staff benefiting from their wage policy as they work closely with the Living Wage Foundation.

Postal Address

PO Box 7506