Severn Trent Water Customer Service Contact Number

The Severn Trent Water customer services helpline can be contacted by phone: Open Monday-Saturday – 24hrs.

Customer Service is OpenHelpline is Open
*Calls to 084 numbers cost 7p per minute plus your phone company’s access charge. We are not associated or affiliated with any of the companies or government agencies listed on the website, trademarks are property of their respective owners

Severn Trent Water Customer Service Hours

The Severn Trent Water customer services team is available to take your call Monday-Saturday – 24hrs. Holiday service hours may be different.

Day Open Closed
Monday 12:00 AM 11:59 PM
Tuesday 12:00 AM 11:59 PM
Wednesday 12:00 AM 11:59 PM
Thursday 12:00 AM 11:59 PM
Friday 12:00 AM 11:59 PM
Saturday 12:00 AM 11:59 PM

Tips for Contacting Severn Trent

• Have your account number ready and a meter reading if it’s applicable to the nature of your call.

• If this is your first time calling Severn Trent customer services, have your address details to hand as well as a debit card if you wish to sign up for Direct Debit.

The customer care team at the Severn Trent contact number is well trained to give you the best advice for your energy needs and are able to deal with a wide range of queries, including but not limited to:

• Paying your bill
• Changing your address
• Giving a meter reading
• Querying a bill
• Creating an account
• Reporting a problem
• Closing your account

Frequently Asked Questions

What do I do if I’m moving home?

The first thing to do is notify them about your move so you don’t keep on getting bills for an old address. This can be done online or you can call the Severn Trent telephone number listed here and speak to an agent.

They will need a final meter reading on the day you move out of your old property, and if you are moving into a Severn Trent supply area, you can check the new meter too. Then the rest can be done online or over the phone.

I have no water or low water pressure, what do I do?

There may be a problem in your area. If you are online, take a look at the interactive map on their website. If you don’t see anything there, then call the Severn Trent phone number and speak to an agent or report a problem.

How can I make a payment?

To avoid any late payments, the best and easiest way to pay is by Direct Debit. You can set up a Direct Debit by calling the Severn Trent Water contact number listed here.

Alternatively, there are the following methods:

• Telephone banking
• Online banking
• Barclays Pingit
• Paypoint
• Post Office
• At your bank (over the counter)
• By post (postal cheque)

Severn Trent Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast.

Moving House or Change Personal Details1

Menu Option Dial Code
Make Payment by Direct Debit Using Automated Service 2
Direct Debits or Other Payment Plans 3
Advise Us You Have Paid Or Will be Paying a Bill 4
Leave a Meter Reading 5
All Other Enquiries 6

About Severn Trent Water

Severn Trent plc is a water supply company that trades on the London Stock Exchange.

With over 15 000 employees across the UK, the company was founded in 1974 and has it’s headquarters in Coventry, West Midlands. It acquired Biffa in 1991 – which was a waste management business and it demerged in 2006 (reference) to find it’s own way on the LSE.

Severn Trent took over the following public sector water undertakers:

• South West Worcestershire Water Board
• Staffordshire Potteries Water Board
• West Shropshire Water Board
• City of Nottingham Water Department
• The water supply department of Stafford Corporation
• The water supply department of Cannock Rural District Council
• Central Nottinghamshire Water Board
• Birmingham Corporation Water Department
• The water supply department of Coventry Corporation
• The water supply department of Leicester Corporation
• North Derbyshire Water Board
• North East Warwickshire Water Board
• The water supply department of Wolverhampton Corporation
• North West Gloucestershire Water Board
• East Shropshire Water Board
• Montgomeryshire Water Board
• South Derbyshire Water Board
• South Warwickshire Water Board
• North West Leicestershire Water Board
• North West Worcestershire Water Board
• Rugby Joint Water Board

Postal Address

Severn Trent Centre
2 St John’s Street