Santander Customer Service Contact Number

The Santander customer services helpline can be contacted by phone: Open Monday-Saturday – 7:00 AM-9:00 PM and Sunday 8:00 AM-9:00 PM.

Santander Customer Service Hours

The customer services team at the Santander contact number is available to take your call Monday-Saturday – 7:00 AM-9:00 PM and Sunday 8:00 AM-9:00 PM. Holiday availability may be different.

Day	Open	Closed
Monday	7:00 AM	9:00 PM
Tuesday	7:00 AM	9:00 PM
Wednesday	7:00 AM	9:00 PM
Thursday	7:00 AM	9:00 PM
Friday	7:00 AM	9:00 PM
Saturday	7:00 AM	9:00 PM
Sunday	8:00 AM	9:00 PM

Tips for Contacting Santander

When ringing the Santander Bank number, remember to have the necessary details with you in order to have your query dealt with as quickly as possible. You will need your personal details (such as name and address and date of birth) and your account number, sort code and possibly further details like recent activity on your account or an online customer number.

The staff at the Santander helpline are able to assist you with many services and queries, including:

• Account information
• Setting up a standing ordering
• Setting up a new payments
• Cancelling Direct Debits
• Applying for a credit card
• Applying for a loan or mortgage
• Balance enquiries
• Opening a business accounts

Frequently Asked Questions

What do I do if my card has been lost or stolen?

If your card has been blocked or if you think that it has been stolen or it’s lost, please call the Santander telephone number immediately and speak to an agent.

How do I make a CHAPS payment?

You can either call the Santander customer care or visit a branch.

To make the payment, you will need to have the following ready before you call or visit:

• Your Debit Card or Passbook
• Proof of ID (photo ID)

Can I close my account?

Yes you can. You will need to speak to an advisor in one of the many their branches across the UK. Have a look at some of the other accounts available to see if there’s something more suitable to your needs, or call the Santander phone number provided here and speak to an agent.

How do I set up a Direct Debit?

You have the option of setting up your own Direct Debit by filling out a Direct Debit instruction that should be available from the company you want to make payments to. Most companies these days will fill it out for you while confirming all the details over the phone and then send it in to Santander.

There should always be a Direct Debit guarantee along with the instruction – this ensures that you are entitles to a full refund if a payment is made in error at any point.

Santander Car Insurance – Existing Customers Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Car Insurance (Existing Customers) enquiries.

Menu Option	Dial Code
Renew Your Policy/Queries Renewal	1
New Motor Quote/ Accept a Quote Already Provided	2
Customer Services	3
Cancel Policy	1
Any Other Help	[Hold]

Santander General Customers Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Credit Card Fraud – General Customers enquiries.

Menu Option	Dial Code
Report Lost or Stolen, Unrecognised Transaction, or Card Declined	1
Lost or Stolen	11
Transaction on Your Account You Do Not Recognise	12
Card Declined Within The Uk	13
Card Declined Whilst Abroad	14
Self Service And All Other Credit Card Transactions	2

Santander Bank And Savings Account Enquiries Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Bank And Savings Account Enquiries.

Menu Option	Dial Code
Bank And Savings Accounts	1
Calling About Something Else	11
Bank Account Query	111
Savings	112
Calling About Charges on Your Account	113
Complaints	114
Credit Cards	2
Report Lost or Stolen, Unrecognised Transaction, or Card Declined	21
Lost or Stolen	211
Unrecognised Transaction on Your Account	212
Card Declined Within The Uk	213
Card Been Declined Whilst Abroad	214
Self Service And All Other Credit Card Transactions	22
Tell Us About Something Lost or Stolen or a Declined Payment	3
Lost or Stolen	31
Payment Declined in The Uk	32
Payment Declined Abroad	33
New Product Information	4
Mortgages	41
Loans	42
Savings	43
Bank Accounts	44
Credit Cards	45
Any Other Product	46

Santander Lost or Stolen Debit Card Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Lost or Stolen Debit Card enquiries.

Menu Option	Dial Code
Bank And Savings Accounts	1
Calling About Something Else	11
Bank Account Query	111
Savings	112
Calling About Charges on Your Account	113
Complaints	114
Credit Cards	2
Report Lost or Stolen, Unrecognised Transaction, or Card Declined	21
Lost or Stolen	211
Transaction on Your Account You Do Not Recognise	212
Card Declined Within The Uk	213
Card Been Declined Whilst Abroad	214
Self Service And All Other Credit Card Transactions	22
Tell Us About Something Lost or Stolen or a Declined Payment	3
Lost or Stolen	31
Payment Declined in The Uk	32
Payment Declined Abroad	33
New Product Information	4
Mortgages	41
Loans	42
Savings	43
Bank Accounts	44
Credit Cards	45
Any Other Product	46

Santander Manage Your Current Account, Lost or Stolen Debit Card, Card Fraud Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Manage Your Current Account, Lost or Stolen Debit Card, Card Fraud enquiries.

Menu Option	Dial Code
Bank And Savings Accounts	1
Calling About Something Else	11
Bank Account Query	111
Savings	112
Calling About Charges on Your Account	113
Complaints	114
Credit Cards	2
Report Lost or Stolen, Unrecognised Transaction, or Card Declined	21
Lost or Stolen	211
Transaction on Your Account You Do Not Recognise	212
Card Declined Within The Uk	213
Card Been Declined Whilst Abroad	214
Self Service And All Other Credit Card Transactions	22
Tell Us About Something Lost or Stolen or a Declined Payment	3
Lost or Stolen	31
Payment Declined in The Uk	32
Payment Declined Abroad	33
New Product Information	4
Mortgages	41
Loans	42
Savings	43
Bank Accounts	44
Credit Cards	45
Any Other Product	46

Santander Online Help & Support Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Online Help & Support enquiries.

Menu Option	Dial Code
Queries About Using Santander Website	1
You’re Using a Pc or Laptop For Online Banking	11
New Mobile Payment Service Help	12
Using a Mobile Phone or Tablet For Online Banking And Have Any Other Enquiries	13
Received a Verified By Visa Message Against Your Online Purchase	2
Make a Cash Isa Transaction	3
Anything Else	4
Bank And Savings Accounts	41
Credit Cards	42
Report Lost or Stolen, Unrecognised Transaction, or Card Declined	421
Lost or Stolen	4211
Transaction on Your Account You Do Not Recognise	4212
Card Declined Within The Uk	4213
Card Declined Whilst Abroad	4214
Self Service And All Other Credit Card Transactions	422
Tell Us About Something Lost or Stolen or a Declined Payment	43
Lost or Stolen	431
Payment Declined in The Uk	432
Payment Declined Abroad	433
New Product Information	44
Mortgages	441
Loans	442
Savings	443
Bank Accounts	444
Credit Cards	445
Any Other Product	446

Santander PPI Complaints Line Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for PPI Complaints Line enquiries.

Menu Option	Dial Code
New Complaint	1
Complaints About Payment Protection, Insurance, or Endowment Policy	11
Customer	111
Mortgage Ppi	1111
Personal Loan Ppi	1112
Credit Card Ppi	1113
Third Party Caller Representing a Customer	1112
Endowment Policy	112
Personal Bank Account or Savings Account	12
Bank Account Complaints	121
Debit Card	122
Savings Account	123
Cash Isa	124
Santander Asset Management Product	125
Credit Card	13
Credit Cards	131
Debit Cards	132
Mortgage or Personal Loan	14
Unsecured Personal Loan Complaints	141
Alliance & Leicester Mortgage	142
Santander Mortgage	143
Business Banking Account	15
Home Insurance	16
Santander Asset Management Product	17
Enquire a Previous Complaint	2
Payment Protection Insurance or Endowment Policy Complaints	21
Payment Protection Insurance Complaints	211
Customer	2111
Mortgage Ppi	21111
Personal Loan Ppi	21112
Credit Card Ppi	21113
Third Party Caller Representing a Customer	2112
Endowment Policy	212
Personal Bank Account or Savings Account	22
Credit Card	23
Credit Cards	231
Debit Cards	232
Mortgage or Personal Loan	24
Awaiting a Response From a Complaint	241
Personal Loan Complaint	2411
Alliance & Leicester Mortgage	2412
Santander Mortgage	2413
Financial Difficulty Complaint	2414
Enquire a Previous Complaint	242
Discuss a Response About Your Complaint	2421
Alliance & Leicester Mortgage	2422
Santander Mortgage	2423
Financial Difficulty Complaint	2424
Not Related to a Complaint	243
Discuss a Response About Your Complaint	2431
Alliance & Leicester Mortgage	2432
Santander Mortgage	2433
Business Banking Account	25
Home Insurance	26
Santander Asset Management Product	27

Santander Travel Insurance Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Travel Insurance enquiries.

Menu Option	Dial Code
New Claim/Discuss an Existing Claim	1
Medical Emergency or Need Travel Assistance Whilst Abroad	2
On Your Trip And Have a Medical Emergency or Need Travel Assistance	21
Returned Home From Your Trip And Wish to Talk About a Claim	22
Don’t Have a Touch Tone Phone	2 [Hold]
Customer Service Team	3

About Santander

Santander UK plc is the British bank that falls under the Spanish Santander Group. Although only starting in 2010 in the UK, it has already got a customer base of over 14 million people, over 1000 branches, over 20 000 employees and 50 corporate business centres. This is due to the mergers of Bradford & Bingley plc, Abbey National plc and Alliance & Leicester.

Although operating as a subsidiary, The UK Santander is almost completely alone in it’s function, responsible for it’s own performance and being completely managed locally.

The Santander customer service team suffered from a poor reputation in the first couple of years (reference) and it quickly broke this cycle by intensifying training and focusing on customer satisfaction and needs. They implemented the Santander telephone banking to help make simple queries self-service.

Postal Address

2 Triton Square
Regent’s Place
London
NW1 3AN