Santander Customer Service Contact Number

The Santander customer services helpline can be contacted by phone: Open Monday-Saturday – 7:00 AM-9:00 PM and Sunday 8:00 AM-9:00 PM.

0844 776 8527

Santander Customer Service Hours

The customer services team at the Santander contact number is available to take your call Monday-Saturday – 7:00 AM-9:00 PM and Sunday 8:00 AM-9:00 PM. Holiday availability may be different.

Tips for Contacting Santander

When ringing the Santander Bank number, remember to have the necessary details with you in order to have your query dealt with as quickly as possible. You will need your personal details (such as name and address and date of birth) and your account number, sort code and possibly further details like recent activity on your account or an online customer number.

The staff at the Santander helpline are able to assist you with many services and queries, including:

• Account information
• Setting up a standing ordering
• Setting up a new payments
• Cancelling Direct Debits
• Applying for a credit card
• Applying for a loan or mortgage
• Balance enquiries
• Opening a business accounts

Frequently Asked Questions

What do I do if my card has been lost or stolen?

If your card has been blocked or if you think that it has been stolen or it’s lost, please call the Santander telephone number immediately and speak to an agent.

How do I make a CHAPS payment?

You can either call the Santander customer care or visit a branch.

To make the payment, you will need to have the following ready before you call or visit:

• Your Debit Card or Passbook
• Proof of ID (photo ID)

Can I close my account?

Yes you can. You will need to speak to an advisor in one of the many their branches across the UK. Have a look at some of the other accounts available to see if there’s something more suitable to your needs, or call the Santander phone number provided here and speak to an agent.

How do I set up a Direct Debit?

You have the option of setting up your own Direct Debit by filling out a Direct Debit instruction that should be available from the company you want to make payments to. Most companies these days will fill it out for you while confirming all the details over the phone and then send it in to Santander.

There should always be a Direct Debit guarantee along with the instruction – this ensures that you are entitles to a full refund if a payment is made in error at any point.

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About Santander

Santander UK plc is the British bank that falls under the Spanish Santander Group. Although only starting in 2010 in the UK, it has already got a customer base of over 14 million people, over 1000 branches, over 20 000 employees and 50 corporate business centres. This is due to the mergers of Bradford & Bingley plc, Abbey National plc and Alliance & Leicester.

Although operating as a subsidiary, The UK Santander is almost completely alone in it’s function, responsible for it’s own performance and being completely managed locally.

The Santander customer service team suffered from a poor reputation in the first couple of years (reference) and it quickly broke this cycle by intensifying training and focusing on customer satisfaction and needs. They implemented the Santander telephone banking to help make simple queries self-service.

Postal Address

2 Triton Square
Regent’s Place
London
NW1 3AN