Santander Customer Service Contact Number

The Santander customer services helpline can be contacted by phone: Open Monday-Saturday – 7:00 AM-9:00 PM and Sunday 8:00 AM-9:00 PM.

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Santander Customer Service Hours

The customer services team at the Santander contact number is available to take your call Monday-Saturday – 7:00 AM-9:00 PM and Sunday 8:00 AM-9:00 PM. Holiday availability may be different.

Day Open Closed
Monday 7:00 AM 9:00 PM
Tuesday 7:00 AM 9:00 PM
Wednesday 7:00 AM 9:00 PM
Thursday 7:00 AM 9:00 PM
Friday 7:00 AM 9:00 PM
Saturday 7:00 AM 9:00 PM
Sunday 8:00 AM 9:00 PM

Tips for Contacting Santander

When ringing the Santander Bank number, remember to have the necessary details with you in order to have your query dealt with as quickly as possible. You will need your personal details (such as name and address and date of birth) and your account number, sort code and possibly further details like recent activity on your account or an online customer number.

The staff at the Santander helpline are able to assist you with many services and queries, including:

• Account information
• Setting up a standing ordering
• Setting up a new payments
• Cancelling Direct Debits
• Applying for a credit card
• Applying for a loan or mortgage
• Balance enquiries
• Opening a business accounts

Frequently Asked Questions

What do I do if my card has been lost or stolen?

If your card has been blocked or if you think that it has been stolen or it’s lost, please call the Santander telephone number immediately and speak to an agent.

How do I make a CHAPS payment?

You can either call the Santander customer care or visit a branch.

To make the payment, you will need to have the following ready before you call or visit:

• Your Debit Card or Passbook
• Proof of ID (photo ID)

Can I close my account?

Yes you can. You will need to speak to an advisor in one of the many their branches across the UK. Have a look at some of the other accounts available to see if there’s something more suitable to your needs, or call the Santander phone number provided here and speak to an agent.

How do I set up a Direct Debit?

You have the option of setting up your own Direct Debit by filling out a Direct Debit instruction that should be available from the company you want to make payments to. Most companies these days will fill it out for you while confirming all the details over the phone and then send it in to Santander.

There should always be a Direct Debit guarantee along with the instruction – this ensures that you are entitles to a full refund if a payment is made in error at any point.

Santander Car Insurance – Existing Customers Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Car Insurance (Existing Customers) enquiries.

Menu Option Dial Code
Renew Your Policy/Queries Renewal 1
New Motor Quote/ Accept a Quote Already Provided 2
Customer Services 3
Cancel Policy 1
Any Other Help [Hold]

Santander General Customers Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Credit Card Fraud – General Customers enquiries.

Menu Option Dial Code
Report Lost or Stolen, Unrecognised Transaction, or Card Declined 1
Lost or Stolen 11
Transaction on Your Account You Do Not Recognise 12
Card Declined Within The Uk 13
Card Declined Whilst Abroad 14
Self Service And All Other Credit Card Transactions 2

Santander Bank And Savings Account Enquiries Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Bank And Savings Account Enquiries.

Menu Option Dial Code
Bank And Savings Accounts 1
Calling About Something Else 11
Bank Account Query 111
Savings 112
Calling About Charges on Your Account 113
Complaints 114
Credit Cards 2
Report Lost or Stolen, Unrecognised Transaction, or Card Declined 21
Lost or Stolen 211
Unrecognised Transaction on Your Account 212
Card Declined Within The Uk 213
Card Been Declined Whilst Abroad 214
Self Service And All Other Credit Card Transactions 22
Tell Us About Something Lost or Stolen or a Declined Payment 3
Lost or Stolen 31
Payment Declined in The Uk 32
Payment Declined Abroad 33
New Product Information 4
Mortgages 41
Loans 42
Savings 43
Bank Accounts 44
Credit Cards 45
Any Other Product 46

Santander Lost or Stolen Debit Card Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Lost or Stolen Debit Card enquiries.

Menu Option Dial Code
Bank And Savings Accounts 1
Calling About Something Else 11
Bank Account Query 111
Savings 112
Calling About Charges on Your Account 113
Complaints 114
Credit Cards 2
Report Lost or Stolen, Unrecognised Transaction, or Card Declined 21
Lost or Stolen 211
Transaction on Your Account You Do Not Recognise 212
Card Declined Within The Uk 213
Card Been Declined Whilst Abroad 214
Self Service And All Other Credit Card Transactions 22
Tell Us About Something Lost or Stolen or a Declined Payment 3
Lost or Stolen 31
Payment Declined in The Uk 32
Payment Declined Abroad 33
New Product Information 4
Mortgages 41
Loans 42
Savings 43
Bank Accounts 44
Credit Cards 45
Any Other Product 46

Santander Manage Your Current Account, Lost or Stolen Debit Card, Card Fraud Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Manage Your Current Account, Lost or Stolen Debit Card, Card Fraud enquiries.

Menu Option Dial Code
Bank And Savings Accounts 1
Calling About Something Else 11
Bank Account Query 111
Savings 112
Calling About Charges on Your Account 113
Complaints 114
Credit Cards 2
Report Lost or Stolen, Unrecognised Transaction, or Card Declined 21
Lost or Stolen 211
Transaction on Your Account You Do Not Recognise 212
Card Declined Within The Uk 213
Card Been Declined Whilst Abroad 214
Self Service And All Other Credit Card Transactions 22
Tell Us About Something Lost or Stolen or a Declined Payment 3
Lost or Stolen 31
Payment Declined in The Uk 32
Payment Declined Abroad 33
New Product Information 4
Mortgages 41
Loans 42
Savings 43
Bank Accounts 44
Credit Cards 45
Any Other Product 46

Santander Online Help & Support Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Online Help & Support enquiries.

Menu Option Dial Code
Queries About Using Santander Website 1
You’re Using a Pc or Laptop For Online Banking 11
New Mobile Payment Service Help 12
Using a Mobile Phone or Tablet For Online Banking And Have Any Other Enquiries 13
Received a Verified By Visa Message Against Your Online Purchase 2
Make a Cash Isa Transaction 3
Anything Else 4
Bank And Savings Accounts 41
Credit Cards 42
Report Lost or Stolen, Unrecognised Transaction, or Card Declined 421
Lost or Stolen 4211
Transaction on Your Account You Do Not Recognise 4212
Card Declined Within The Uk 4213
Card Declined Whilst Abroad 4214
Self Service And All Other Credit Card Transactions 422
Tell Us About Something Lost or Stolen or a Declined Payment 43
Lost or Stolen 431
Payment Declined in The Uk 432
Payment Declined Abroad 433
New Product Information 44
Mortgages 441
Loans 442
Savings 443
Bank Accounts 444
Credit Cards 445
Any Other Product 446

Santander PPI Complaints Line Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for PPI Complaints Line enquiries.

Menu Option Dial Code
New Complaint 1
Complaints About Payment Protection, Insurance, or Endowment Policy 11
Customer 111
Mortgage Ppi 1111
Personal Loan Ppi 1112
Credit Card Ppi 1113
Third Party Caller Representing a Customer 1112
Endowment Policy 112
Personal Bank Account or Savings Account 12
Bank Account Complaints 121
Debit Card 122
Savings Account 123
Cash Isa 124
Santander Asset Management Product 125
Credit Card 13
Credit Cards 131
Debit Cards 132
Mortgage or Personal Loan 14
Unsecured Personal Loan Complaints 141
Alliance & Leicester Mortgage 142
Santander Mortgage 143
Business Banking Account 15
Home Insurance 16
Santander Asset Management Product 17
Enquire a Previous Complaint 2
Payment Protection Insurance or Endowment Policy Complaints 21
Payment Protection Insurance Complaints 211
Customer 2111
Mortgage Ppi 21111
Personal Loan Ppi 21112
Credit Card Ppi 21113
Third Party Caller Representing a Customer 2112
Endowment Policy 212
Personal Bank Account or Savings Account 22
Credit Card 23
Credit Cards 231
Debit Cards 232
Mortgage or Personal Loan 24
Awaiting a Response From a Complaint 241
Personal Loan Complaint 2411
Alliance & Leicester Mortgage 2412
Santander Mortgage 2413
Financial Difficulty Complaint 2414
Enquire a Previous Complaint 242
Discuss a Response About Your Complaint 2421
Alliance & Leicester Mortgage 2422
Santander Mortgage 2423
Financial Difficulty Complaint 2424
Not Related to a Complaint 243
Discuss a Response About Your Complaint 2431
Alliance & Leicester Mortgage 2432
Santander Mortgage 2433
Business Banking Account 25
Home Insurance 26
Santander Asset Management Product 27

Santander Travel Insurance Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Travel Insurance enquiries.

Menu Option Dial Code
New Claim/Discuss an Existing Claim 1
Medical Emergency or Need Travel Assistance Whilst Abroad 2
On Your Trip And Have a Medical Emergency or Need Travel Assistance 21
Returned Home From Your Trip And Wish to Talk About a Claim 22
Don’t Have a Touch Tone Phone 2 [Hold]
Customer Service Team 3

About Santander

Santander UK plc is the British bank that falls under the Spanish Santander Group. Although only starting in 2010 in the UK, it has already got a customer base of over 14 million people, over 1000 branches, over 20 000 employees and 50 corporate business centres. This is due to the mergers of Bradford & Bingley plc, Abbey National plc and Alliance & Leicester.

Although operating as a subsidiary, The UK Santander is almost completely alone in it’s function, responsible for it’s own performance and being completely managed locally.

The Santander customer service team suffered from a poor reputation in the first couple of years (reference) and it quickly broke this cycle by intensifying training and focusing on customer satisfaction and needs. They implemented the Santander telephone banking to help make simple queries self-service.

Postal Address

2 Triton Square
Regent’s Place
London
NW1 3AN