The Santander customer services helpline can be contacted by phone: Open Monday-Saturday – 7:00 AM-9:00 PM and Sunday 8:00 AM-9:00 PM.
Santander Customer Service Hours
The customer services team at the Santander contact number is available to take your call Monday-Saturday – 7:00 AM-9:00 PM and Sunday 8:00 AM-9:00 PM. Holiday availability may be different.
Day | Open | Closed |
---|---|---|
Monday | 7:00 AM | 9:00 PM |
Tuesday | 7:00 AM | 9:00 PM |
Wednesday | 7:00 AM | 9:00 PM |
Thursday | 7:00 AM | 9:00 PM |
Friday | 7:00 AM | 9:00 PM |
Saturday | 7:00 AM | 9:00 PM |
Sunday | 8:00 AM | 9:00 PM |
Tips for Contacting Santander
When ringing the Santander Bank number, remember to have the necessary details with you in order to have your query dealt with as quickly as possible. You will need your personal details (such as name and address and date of birth) and your account number, sort code and possibly further details like recent activity on your account or an online customer number.
The staff at the Santander helpline are able to assist you with many services and queries, including:
• Account information
• Setting up a standing ordering
• Setting up a new payments
• Cancelling Direct Debits
• Applying for a credit card
• Applying for a loan or mortgage
• Balance enquiries
• Opening a business accounts
Frequently Asked Questions
What do I do if my card has been lost or stolen?
If your card has been blocked or if you think that it has been stolen or it’s lost, please call the Santander telephone number immediately and speak to an agent.
How do I make a CHAPS payment?
You can either call the Santander customer care or visit a branch.
To make the payment, you will need to have the following ready before you call or visit:
• Your Debit Card or Passbook
• Proof of ID (photo ID)
Can I close my account?
Yes you can. You will need to speak to an advisor in one of the many their branches across the UK. Have a look at some of the other accounts available to see if there’s something more suitable to your needs, or call the Santander phone number provided here and speak to an agent.
How do I set up a Direct Debit?
You have the option of setting up your own Direct Debit by filling out a Direct Debit instruction that should be available from the company you want to make payments to. Most companies these days will fill it out for you while confirming all the details over the phone and then send it in to Santander.
There should always be a Direct Debit guarantee along with the instruction – this ensures that you are entitles to a full refund if a payment is made in error at any point.
Santander Car Insurance – Existing Customers Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for Car Insurance (Existing Customers) enquiries.
Menu Option | Dial Code |
---|---|
Renew Your Policy/Queries Renewal | 1 |
New Motor Quote/ Accept a Quote Already Provided | 2 |
Customer Services | 3 |
Cancel Policy | 1 |
Any Other Help | [Hold] |
Santander General Customers Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for Credit Card Fraud – General Customers enquiries.
Menu Option | Dial Code |
---|---|
Report Lost or Stolen, Unrecognised Transaction, or Card Declined | 1 |
Lost or Stolen | 11 |
Transaction on Your Account You Do Not Recognise | 12 |
Card Declined Within The Uk | 13 |
Card Declined Whilst Abroad | 14 |
Self Service And All Other Credit Card Transactions | 2 |
Santander Bank And Savings Account Enquiries Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for Bank And Savings Account Enquiries.
Menu Option | Dial Code |
---|---|
Bank And Savings Accounts | 1 |
Calling About Something Else | 11 |
Bank Account Query | 111 |
Savings | 112 |
Calling About Charges on Your Account | 113 |
Complaints | 114 |
Credit Cards | 2 |
Report Lost or Stolen, Unrecognised Transaction, or Card Declined | 21 |
Lost or Stolen | 211 |
Unrecognised Transaction on Your Account | 212 |
Card Declined Within The Uk | 213 |
Card Been Declined Whilst Abroad | 214 |
Self Service And All Other Credit Card Transactions | 22 |
Tell Us About Something Lost or Stolen or a Declined Payment | 3 |
Lost or Stolen | 31 |
Payment Declined in The Uk | 32 |
Payment Declined Abroad | 33 |
New Product Information | 4 |
Mortgages | 41 |
Loans | 42 |
Savings | 43 |
Bank Accounts | 44 |
Credit Cards | 45 |
Any Other Product | 46 |
Santander Lost or Stolen Debit Card Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for Lost or Stolen Debit Card enquiries.
Menu Option | Dial Code |
---|---|
Bank And Savings Accounts | 1 |
Calling About Something Else | 11 |
Bank Account Query | 111 |
Savings | 112 |
Calling About Charges on Your Account | 113 |
Complaints | 114 |
Credit Cards | 2 |
Report Lost or Stolen, Unrecognised Transaction, or Card Declined | 21 |
Lost or Stolen | 211 |
Transaction on Your Account You Do Not Recognise | 212 |
Card Declined Within The Uk | 213 |
Card Been Declined Whilst Abroad | 214 |
Self Service And All Other Credit Card Transactions | 22 |
Tell Us About Something Lost or Stolen or a Declined Payment | 3 |
Lost or Stolen | 31 |
Payment Declined in The Uk | 32 |
Payment Declined Abroad | 33 |
New Product Information | 4 |
Mortgages | 41 |
Loans | 42 |
Savings | 43 |
Bank Accounts | 44 |
Credit Cards | 45 |
Any Other Product | 46 |
Santander Manage Your Current Account, Lost or Stolen Debit Card, Card Fraud Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for Manage Your Current Account, Lost or Stolen Debit Card, Card Fraud enquiries.
Menu Option | Dial Code |
---|---|
Bank And Savings Accounts | 1 |
Calling About Something Else | 11 |
Bank Account Query | 111 |
Savings | 112 |
Calling About Charges on Your Account | 113 |
Complaints | 114 |
Credit Cards | 2 |
Report Lost or Stolen, Unrecognised Transaction, or Card Declined | 21 |
Lost or Stolen | 211 |
Transaction on Your Account You Do Not Recognise | 212 |
Card Declined Within The Uk | 213 |
Card Been Declined Whilst Abroad | 214 |
Self Service And All Other Credit Card Transactions | 22 |
Tell Us About Something Lost or Stolen or a Declined Payment | 3 |
Lost or Stolen | 31 |
Payment Declined in The Uk | 32 |
Payment Declined Abroad | 33 |
New Product Information | 4 |
Mortgages | 41 |
Loans | 42 |
Savings | 43 |
Bank Accounts | 44 |
Credit Cards | 45 |
Any Other Product | 46 |
Santander Online Help & Support Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for Online Help & Support enquiries.
Menu Option | Dial Code |
---|---|
Queries About Using Santander Website | 1 |
You’re Using a Pc or Laptop For Online Banking | 11 |
New Mobile Payment Service Help | 12 |
Using a Mobile Phone or Tablet For Online Banking And Have Any Other Enquiries | 13 |
Received a Verified By Visa Message Against Your Online Purchase | 2 |
Make a Cash Isa Transaction | 3 |
Anything Else | 4 |
Bank And Savings Accounts | 41 |
Credit Cards | 42 |
Report Lost or Stolen, Unrecognised Transaction, or Card Declined | 421 |
Lost or Stolen | 4211 |
Transaction on Your Account You Do Not Recognise | 4212 |
Card Declined Within The Uk | 4213 |
Card Declined Whilst Abroad | 4214 |
Self Service And All Other Credit Card Transactions | 422 |
Tell Us About Something Lost or Stolen or a Declined Payment | 43 |
Lost or Stolen | 431 |
Payment Declined in The Uk | 432 |
Payment Declined Abroad | 433 |
New Product Information | 44 |
Mortgages | 441 |
Loans | 442 |
Savings | 443 |
Bank Accounts | 444 |
Credit Cards | 445 |
Any Other Product | 446 |
Santander PPI Complaints Line Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for PPI Complaints Line enquiries.
Menu Option | Dial Code |
---|---|
New Complaint | 1 |
Complaints About Payment Protection, Insurance, or Endowment Policy | 11 |
Customer | 111 |
Mortgage Ppi | 1111 |
Personal Loan Ppi | 1112 |
Credit Card Ppi | 1113 |
Third Party Caller Representing a Customer | 1112 |
Endowment Policy | 112 |
Personal Bank Account or Savings Account | 12 |
Bank Account Complaints | 121 |
Debit Card | 122 |
Savings Account | 123 |
Cash Isa | 124 |
Santander Asset Management Product | 125 |
Credit Card | 13 |
Credit Cards | 131 |
Debit Cards | 132 |
Mortgage or Personal Loan | 14 |
Unsecured Personal Loan Complaints | 141 |
Alliance & Leicester Mortgage | 142 |
Santander Mortgage | 143 |
Business Banking Account | 15 |
Home Insurance | 16 |
Santander Asset Management Product | 17 |
Enquire a Previous Complaint | 2 |
Payment Protection Insurance or Endowment Policy Complaints | 21 |
Payment Protection Insurance Complaints | 211 |
Customer | 2111 |
Mortgage Ppi | 21111 |
Personal Loan Ppi | 21112 |
Credit Card Ppi | 21113 |
Third Party Caller Representing a Customer | 2112 |
Endowment Policy | 212 |
Personal Bank Account or Savings Account | 22 |
Credit Card | 23 |
Credit Cards | 231 |
Debit Cards | 232 |
Mortgage or Personal Loan | 24 |
Awaiting a Response From a Complaint | 241 |
Personal Loan Complaint | 2411 |
Alliance & Leicester Mortgage | 2412 |
Santander Mortgage | 2413 |
Financial Difficulty Complaint | 2414 |
Enquire a Previous Complaint | 242 |
Discuss a Response About Your Complaint | 2421 |
Alliance & Leicester Mortgage | 2422 |
Santander Mortgage | 2423 |
Financial Difficulty Complaint | 2424 |
Not Related to a Complaint | 243 |
Discuss a Response About Your Complaint | 2431 |
Alliance & Leicester Mortgage | 2432 |
Santander Mortgage | 2433 |
Business Banking Account | 25 |
Home Insurance | 26 |
Santander Asset Management Product | 27 |
Santander Travel Insurance Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for Travel Insurance enquiries.
Menu Option | Dial Code |
---|---|
New Claim/Discuss an Existing Claim | 1 |
Medical Emergency or Need Travel Assistance Whilst Abroad | 2 |
On Your Trip And Have a Medical Emergency or Need Travel Assistance | 21 |
Returned Home From Your Trip And Wish to Talk About a Claim | 22 |
Don’t Have a Touch Tone Phone | 2 [Hold] |
Customer Service Team | 3 |
About Santander
Santander UK plc is the British bank that falls under the Spanish Santander Group. Although only starting in 2010 in the UK, it has already got a customer base of over 14 million people, over 1000 branches, over 20 000 employees and 50 corporate business centres. This is due to the mergers of Bradford & Bingley plc, Abbey National plc and Alliance & Leicester.
Although operating as a subsidiary, The UK Santander is almost completely alone in it’s function, responsible for it’s own performance and being completely managed locally.
The Santander customer service team suffered from a poor reputation in the first couple of years (reference) and it quickly broke this cycle by intensifying training and focusing on customer satisfaction and needs. They implemented the Santander telephone banking to help make simple queries self-service.
Postal Address
2 Triton Square
Regent’s Place
London
NW1 3AN
Table of Contents
- 1 Santander Customer Service Hours
- 2 Tips for Contacting Santander
- 3 Frequently Asked Questions
- 4 Santander Car Insurance – Existing Customers Phone Menu Options & Dial Code Shortcuts
- 4.1 Santander General Customers Phone Menu Options & Dial Code Shortcuts
- 4.2 Santander Bank And Savings Account Enquiries Phone Menu Options & Dial Code Shortcuts
- 4.3 Santander Lost or Stolen Debit Card Phone Menu Options & Dial Code Shortcuts
- 4.4 Santander Manage Your Current Account, Lost or Stolen Debit Card, Card Fraud Phone Menu Options & Dial Code Shortcuts
- 4.5 Santander Online Help & Support Phone Menu Options & Dial Code Shortcuts
- 4.6 Santander PPI Complaints Line Phone Menu Options & Dial Code Shortcuts
- 4.7 Santander Travel Insurance Phone Menu Options & Dial Code Shortcuts
- 5 About Santander