The Royal Mail customer services helpline can be contacted by phone: Open Monday-Friday – 8:00 AM-6:00 PM.
0844 776 8515Royal Mail Customer Service Hours
The Royal Mail customer services number is available to take your call Monday-Friday – 8:00 AM-6:00 PM. Holiday hours may be different.
| Day | Open | Closed |
|---|---|---|
| Monday | 8:00 AM | 6:00 PM |
| Tuesday | 8:00 AM | 6:00 PM |
| Wednesday | 8:00 AM | 6:00 PM |
| Thursday | 8:00 AM | 6:00 PM |
| Friday | 8:00 AM | 6:00 PM |
Tips for Contacting Royal Mail
• Before you call the Royal Mail phone number, ensure that you have any relevant details to hand, such as your account number if you have an online account, your address, tracking number and the dimensions and weight of your parcel – if applicable.
• The Royal Mail helpline is happy to assist with any query that you have, but if you are expecting a parcel to be delivered, please wait for the expected delivery time to elapse before you enquire.
Frequently Asked Questions
What is online postage?
Online postage is the simple way to post your items without having to buy stamps or go to a post office. At the price of a stamp, you can now print off your own “stamp” and attach it to your parcel, or simply print straight to an envelope.
Personalised options are also available.
If you get stuck, just call the Royal Mail telephone number provided and speak directly to an agent.
What other services does Royal Mail customer care offer?
• Track & Trace – the service that allow you to check the delivery status of your parcel
• Signed For – Recorded and signed for delivery services
• Guaranteed Delivery – Guarantee that your item will be delivered by 1pm the following day
• Additional compensation – The ability to chose the amount of compensation for your valuable items
You can check your deliveries online or call the Royal Mail contact number to speak to an agent.
What are the parcel delivery options?
• Royal Mail Tracked 24
• Royal Mail Tracked 48
• Royal Mail 24
• Royal Mail 48
• Royal Mail Special Delivery Guaranteed
• 1st Class
• 2nd Class
• Royal Mail Sameday
• Royal Mail Safebox
• Parcelforce express24
• Parcelforce express48
• Parcelforce express48large
• Parcelforce expressAM
Royal Mail Customer Service Number Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast.
| Menu Option | Dial Code |
|---|---|
| Postcodes, Addresses, Track a Recorded Signed For, Royal Mail Tracked, Special Delivery or International Item | 1 |
| Track an Item | 11 |
| You Have Used Recorded Signed For | 111 |
| Special Delivery or Royal Mail Tracked | 112 |
| International Signed For or Air Sure | 113 |
| Find a Postcode or Address | 12 |
| Make a Change or Set Up a Service, Re-Delivery of an Item or Locate Your Delivery Office | 2 |
| Re-Direct Your Mail to a New Address, Update The Details of an Existing Redirection or if You’re Going Away And Wish Your Mail to be Hold | 21 |
| Set Up a New Re-Direction | 211 |
| More Information On Business or Registered Charity Re-Direction | 2111 |
| Set Up a Personal Re-Direction | 2112 |
| Apply For Re-Direction Over The Phone Accepting The Admin Charge | 21121 |
| Online Re-Direction Problem | 212 |
| Renew or Make Changes to an Existing Re-Direction | 213 |
| Talk About a Keep Safe | 214 |
| Keep Safe, Re-Direction or Any Other Problem | 215 |
| Arrange a Re-Delivery or Get The Address of Your Delivery Office | 22 |
| Address of Your Local Delivery Office | 221 |
| Partially Sighted or Registered Blind | 2219 |
| Received a Card Saying We Have Something For You, Would Like to Arrange a Re-Deliver or You Have a Fee to Pay | 222 |
| Arrange a Re-Delivery Over The Phone | 2221 |
| Arrange Re-Delivery of an Item | 22211 |
| Partially Sighted or Registered Blind | 2229 |
| Set Up One of Our Other Services | 23 |
| General Information And Help About Products And Services | 3 |
| International And Uk Services | 31 |
| Information on International Services | 311 |
| Information About Uk Services | 312 |
| Moving Home And Want Some Advice About Our Re-Direction Service | 32 |
| How to Set Up a Redirection | 321 |
| Apply For Re-Direction Over The Phone Accepting The Admin Charge | 3211 |
| Redirection Prices | 322 |
| Already Been On-Line to Set Up Redirection | 323 |
| Report a Problem or Complain About The Service You’ve Received | 4 |
| Mail That Has Been Damaged or hasn’t Arrived Yet | 41 |
| Report a Lost, Damaged or Delayed Item | 411 |
| Items Sent Using Recorded Signed For 1st or 2nd Class Mail | 412 |
| Leave Your Details | 4121 |
| International Mail | 413 |
| Leave Your Details | 4131 |
| Problems With Your Mail or Keep Safe Service | 42 |
| Report a Problem or Complain About Anything Else | 43 |
About Royal Mail
Royal Mail celebrates their 500th birthday in 2016 (since 1516), and operates as “Royal Mail Group” – which owns Royal Mail plc, Parcelfoce Worldwide and General Logistics Systems.
This is the United Kingdom’s postal service and is responsible for collecting and delivering mail throughout the UK. Letters and parcels are to be deposited in the “pillars” or “Wall Boxes” usually bearing the infamous red colour, taken to a Post Office or collected from businesses.
Deliveries are expected to be made once a day with the exception of bank holidays and Sundays.
It has a long history of being owned by the government (reference) of the United Kingdom, but this was changed recently at first in 2011 when 70% of the shares in the company were floated on the stock market – then later in 2015, the conservative government sold of it’s remaining 30% stake and the 499 year history ceased.
Postal Address
Freepost ROYAL MAIL CUSTOMER SERVICES
