The Ovo customer services helpline can be contacted by phone: Open Monday – Thursday – 8:00 AM-8:00 PM and Friday – 8:00 AM-6:00 PM and Saturday – 9:00 AM-5:00 PM.
Ovo Customer Service Hours
The Ovo customer services team is available to take your call Open Monday – Thursday – 8:00 AM-8:00 PM and Friday – 8:00 AM-6:00 PM and Saturday – 9:00 AM-5:00 PM.
|Monday||08:00 AM||08:00 PM|
|Tuesday||08:00 AM||08:00 PM|
|Wednesday||08:00 AM||08:00 PM|
|Thursday||08:00 AM||08:00 PM|
|Friday||08:00 AM||06:00 PM|
|Saturday||09:00 AM||05:00 PM|
Why contact Ovo customer service?
– To get a quote for electricity or gas
– To find out if they supply energy to your area
– To make a query about an energy plan
– To get support using an online account
– To request a swap to another energy plan
– To inform that you are moving house
– To make a query about a bill
– To request that your electricity meter be moved
– To request an electricity meter to be tested for faults
– To request a gas meter to be replaced
– To request a ‘Smart Meter’ to be installed
– To request a refund of credit from an account
Please note, there may be an up-front charge to test or replace an energy meter. In some cases, the charge may be refunded if testing confirms that the meter is faulty. However, it may be worth following the advice available on the Ovo ‘Meter Reading’ page about how to check your own energy usage before requesting energy meter testing.
If you are a current customer with an enquiry, you may need your account number to hand in order to make certain requests. Ovo account numbers can usually be found in the confirmation email sent by them a few days after signing up for a new account or service.
Ovo is a Bristol-based energy supply company that supplies gas and electricity to properties in the United Kingdom. The company was founded by Stephen Fitzpatrick in 2009 after a few friends shared their thoughts on what their energy suppliers were missing. Today, it is one of the many small energy companies attempting to compete with the largest energy suppliers in the UK, also known as the ‘Big Six’.
Unlike many of the largest energy suppliers in the UK, it is an independent company, privately backed and British-owned. The company is known for its efforts to supply ‘cleaner energy’ which involves using no coal or nuclear energy sources. Instead, the company only uses renewable and natural gas energy sources.
Initially, the company provided energy solely to domestic properties but, in 2013, the company expanded their services to business clients too. As of 2017, the company is thought to have approximately 680,000 customers, reportedly increasing the number of customers by the thousands since the previous year. The company has won a number of awards, including the uSwitch Energy Supplier of the Year award and Value for Money award in 2017.