Natwest Customer Service Contact Number

The Natwest customer services helpline can be contacted by phone: Open 7 Days a Week – 24hrs.

Natwest Customer Service Hours

The Natwest customer services team is available to take your call 7 Days a Week – 24hrs. Holiday telephone hours may differ.

Day	Open	Closed
Monday	12:00 AM	11:59 PM
Tuesday	12:00 AM	11:59 PM
Wednesday	12:00 AM	11:59 PM
Thursday	12:00 AM	11:59 PM
Friday	12:00 AM	11:59 PM
Saturday	12:00 AM	11:59 PM
Sunday	12:00 AM	11:59 PM

Tips for Contacting Natwest

• Have your details with you before you dial the Natwest phone number. This will include your account number, bank card number, recent transaction history and person and security details that you might already know are typically asked when you call.

• Please listen to the Natwest telephone banking voice messaging menu options and select accordingly. Remember to be clear and to the point. This will ensure your call is dealt with as soon as possible.

• If you are transferring money or making a payment and you have an account online, see if you’re able to complete this yourself – without having to call Natwest customer service number. This could save you a call.

Frequently Asked Questions

How do I report my bank card missing or stolen?

You can report this, cancel your card and order a new one at the same time.

Log onto your account online and select “Cards”, then “Manage debit or credit cards”, then “Report lost or stolen and order a new one”

Fill in any necessary details and your new card will be send out as soon as possible
If you want to speak to an advisor, contact the Natwest helpline and follow the automated voice menu instructions.

How long does it take for a payment or a transfer to go through?

Payments made directly into your account will usually show straight away – if not it might take an hour or two. Your credit card account can register a payment a bit slower than that.

Mobile, Telephone and Online banking are available 7 days a week from the Natwest bank number, so you can take advantage of this service whenever you like. To get more information on this subject, please call the Natwest contact number provided here and talk to an agent.

Natwest Travel & Booking Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Travel & Booking enquiries.

Menu Option	Dial Code
Travel Insurance And Other Travel Benefits	1
Travel Insurance	11
General Travel Insurance Enquiries	111
Abroad And Require Emergency Assistance	112
New Emergency Case	1121
Discuss an Existing Emergency Case	1122
All Other Queries	1123
In The Uk And Wish to Speak to Claims Department	113
New Claim	1131
Existing Claim	1132
Travel Booking Service	12
Booking Before The 31St December 2013	121
Recently Returned From a Holiday	1211
Existing Bookings	1212
Flights	12121
Pay All or Part of Your Balance	12122
Any Other Help	12123
Hear Data Protection Message	1213
New Booking Now	122
Bookings That Were Made After The 31St December 2013	123
Commission Free Travel Money	13

Natwest Mobile Phone Insurance Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Mobile Phone Insurance enquiries.

Menu Option	Dial Code
Mobile Phone Insurance	2
Claims	21
Damaged	211
Lost or Stolen	212
Received a Replacement Phone And Need Some Help Setting it Up	213
Phone Registration	22
Help With Anything Else	23

Natwest General Enquiries Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for General Enquiries.

Menu Option	Dial Code
Uk Car Breakdown Cover	3
National Trust Days Out	4
Extended Warranty	5
Accidental Death Insurance	6
Any Other Enquiries	[Hold]

Natwest Business Insurance Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Business Insurance enquiries.

Menu Option	Dial Code
Current Policy or Renewal	1
Payments or Changes to Your Policy	11
Change or Discuss Your Policy	111
Payments, Direct Debits, or Instalments	112
Leaving Natwest?	113
Accept or Discuss Your Renewal	12
Renew Now or Talk About Your Renewal	121
Leaving Natwest?	122
Claims	13
New Claim	131
Discuss a Claim Already Reported	132
Claims or Emergency Assistance	2
New Claim	21
Claim Already Reported	22
New Quote	3
New Quote	31
Existing Quote	32

Natwest Car Insurance Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Car Insurance enquiries.

Menu Option	Dial Code
Existing Natwest Motor Insurance Policy Holder, Discuss Your Current Policy or Renewal	1
Change or Discuss Your Policy	11
Make or Discuss Any Changes to Your Policy Including No Claims Bonus	111
Questions About Payments, Direct Debits, Instalments or Bank Charges	112
Cancel Your Policy	113
Talk About a Renewal Quote Sent To You	12
Renew Now or Talk About Your Renewal	121
Leaving Natwest?	122
Speak to Claims Team	13
Windscreen or Window Claim	131
Report Any Other New Claim	132
Existing Customer or Represent Our Customer want an Update on a Claim	133
Had an Accident With Our Customer or Represent Someone Who Has	134
Claims Team	2
New Windscreen Claim	21
New Claim	22
Existing Claim	23
Not Already a Motor Insurance Policy Holder And Wish to Get a Quote, Accept or Discuss an Existing Quote	3
Get a Motor Insurance Quote	31
Discuss or Accept a Price Already Quoted	32

Natwest Home Insurance & Essential Contents Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Home Insurance & Essential Contents enquiries.

Menu Option	Dial Code
Existing Natwest Home Policy Holder And Wish to Discuss Your Current Policy or Renewal	1
Change or Discuss Your Policy	11
Make or Discuss Any Changes to Your Policy	111
Questions About Payments, Direct Debits, Instalments or Bank Charges	112
Cancel Your Policy	113
Talk About a Renewal Quote Sent to You	12
Renew Now Or Talk About Your Renewal	121
Leaving Natwest?	122
Speak to Claims Team	13
Any Other New Claim	131
Existing Claim	132
Claims Team	2
New Claim	21
Existing Claim	22
Already a Natwest Home Policy Holder And Wish to Get a Quote, Accept, or Discuss an Existing Quote	3
Get a Quote	31
Existing Quote	32

Natwest Mortgages Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Mortgages enquiries.

Menu Option	Dial Code
Already a Mortgage Customer	1
Discuss Paying Off Part or All of Your Mortgage	11
Discuss or Change Your Existing Interest Rate	12
Apply to Borrow More Money Against Your Existing Property	13
Moving House	14
Having Difficulty Affording Your Mortgage Payments	15
Any Other Help	16
Apply For a Mortgage	2
Mortgage Application Progress	21
Purchase a New Property or Apply For a New Mortgage	22
Any Other Help	23

Natwest Travel Insurance Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Travel Insurance enquiries.

Menu Option	Dial Code
Existing Travel Policy or Renewal	1
Changes to Your Policy	11
Change or Discuss Your Policy	111
Payments, Direct Debits, or Instalments	112
Cancel Your Policy	113
Accept or Discuss Your Renewal	12
Renew Now or Talk About Your Renewal	121
Leaving Natwest?	122
Claims	13
New Claim	131
Claim Already Reported	132
Claims or Emergency Assistance	2
New Claim	21
Claim Already Reported	22
Not a Travel Insurance Policy Holder And Wish to Get a Quote, Accept or Discuss an Existing Quote	3

About Natwest

National Westminster Bank is known as the abbreviated “Natwest” in the United Kingdom. It is part of the Royal Bank of Scotland Group, but has it’s roots in National Provincial Bank and Westminster Bank. The takeover by Royal Bank of Scotland Group took place in 2000. It has around 1500 branches around the UK and over 300 ATM’s. It currently has over 7.5 million individual customers and almost 1 million small business account registered.

During the booming 80’s, banks in the UK went through a deregulation process that allowed stock market growth and major investor potential.

The bank took advantage of this time and increased it’s market share exponentially (reference) until the crash in 86.

It occupies what was first the tallest building in the UK (National Westminster Tower or Tower 42) until Canary Wharf overtook it some years later.

In 1999 there was a merger between Legal & General and Natwest. This was the first of it’s kind as it was a bank and an insurance company. Clearly it was eying a bigger variation of financial products. The deal was worth an estimated £10.7 billion

After some attempt of hostile takeover, Royal Bank of Scotland eventually took over in 2000.

Postal Address

135 Bishopsgate
London
EC2M 3UR
United Kingdom