The Natwest customer services helpline can be contacted by phone: Open 7 Days a Week – 24hrs.
Natwest Customer Service Hours
The Natwest customer services team is available to take your call 7 Days a Week – 24hrs. Holiday telephone hours may differ.
Day | Open | Closed |
---|---|---|
Monday | 12:00 AM | 11:59 PM |
Tuesday | 12:00 AM | 11:59 PM |
Wednesday | 12:00 AM | 11:59 PM |
Thursday | 12:00 AM | 11:59 PM |
Friday | 12:00 AM | 11:59 PM |
Saturday | 12:00 AM | 11:59 PM |
Sunday | 12:00 AM | 11:59 PM |
Tips for Contacting Natwest
• Have your details with you before you dial the Natwest phone number. This will include your account number, bank card number, recent transaction history and person and security details that you might already know are typically asked when you call.
• Please listen to the Natwest telephone banking voice messaging menu options and select accordingly. Remember to be clear and to the point. This will ensure your call is dealt with as soon as possible.
• If you are transferring money or making a payment and you have an account online, see if you’re able to complete this yourself – without having to call Natwest customer service number. This could save you a call.
Frequently Asked Questions
How do I report my bank card missing or stolen?
You can report this, cancel your card and order a new one at the same time.
Log onto your account online and select “Cards”, then “Manage debit or credit cards”, then “Report lost or stolen and order a new one”
Fill in any necessary details and your new card will be send out as soon as possible
If you want to speak to an advisor, contact the Natwest helpline and follow the automated voice menu instructions.
How long does it take for a payment or a transfer to go through?
Payments made directly into your account will usually show straight away – if not it might take an hour or two. Your credit card account can register a payment a bit slower than that.
Mobile, Telephone and Online banking are available 7 days a week from the Natwest bank number, so you can take advantage of this service whenever you like. To get more information on this subject, please call the Natwest contact number provided here and talk to an agent.
Natwest Travel & Booking Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for Travel & Booking enquiries.
Menu Option | Dial Code |
---|---|
Travel Insurance And Other Travel Benefits | 1 |
Travel Insurance | 11 |
General Travel Insurance Enquiries | 111 |
Abroad And Require Emergency Assistance | 112 |
New Emergency Case | 1121 |
Discuss an Existing Emergency Case | 1122 |
All Other Queries | 1123 |
In The Uk And Wish to Speak to Claims Department | 113 |
New Claim | 1131 |
Existing Claim | 1132 |
Travel Booking Service | 12 |
Booking Before The 31St December 2013 | 121 |
Recently Returned From a Holiday | 1211 |
Existing Bookings | 1212 |
Flights | 12121 |
Pay All or Part of Your Balance | 12122 |
Any Other Help | 12123 |
Hear Data Protection Message | 1213 |
New Booking Now | 122 |
Bookings That Were Made After The 31St December 2013 | 123 |
Commission Free Travel Money | 13 |
Natwest Mobile Phone Insurance Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for Mobile Phone Insurance enquiries.
Menu Option | Dial Code |
---|---|
Mobile Phone Insurance | 2 |
Claims | 21 |
Damaged | 211 |
Lost or Stolen | 212 |
Received a Replacement Phone And Need Some Help Setting it Up | 213 |
Phone Registration | 22 |
Help With Anything Else | 23 |
Natwest General Enquiries Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for General Enquiries.
Menu Option | Dial Code |
---|---|
Uk Car Breakdown Cover | 3 |
National Trust Days Out | 4 |
Extended Warranty | 5 |
Accidental Death Insurance | 6 |
Any Other Enquiries | [Hold] |
Natwest Business Insurance Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for Business Insurance enquiries.
Menu Option | Dial Code |
---|---|
Current Policy or Renewal | 1 |
Payments or Changes to Your Policy | 11 |
Change or Discuss Your Policy | 111 |
Payments, Direct Debits, or Instalments | 112 |
Leaving Natwest? | 113 |
Accept or Discuss Your Renewal | 12 |
Renew Now or Talk About Your Renewal | 121 |
Leaving Natwest? | 122 |
Claims | 13 |
New Claim | 131 |
Discuss a Claim Already Reported | 132 |
Claims or Emergency Assistance | 2 |
New Claim | 21 |
Claim Already Reported | 22 |
New Quote | 3 |
New Quote | 31 |
Existing Quote | 32 |
Natwest Car Insurance Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for Car Insurance enquiries.
Menu Option | Dial Code |
---|---|
Existing Natwest Motor Insurance Policy Holder, Discuss Your Current Policy or Renewal | 1 |
Change or Discuss Your Policy | 11 |
Make or Discuss Any Changes to Your Policy Including No Claims Bonus | 111 |
Questions About Payments, Direct Debits, Instalments or Bank Charges | 112 |
Cancel Your Policy | 113 |
Talk About a Renewal Quote Sent To You | 12 |
Renew Now or Talk About Your Renewal | 121 |
Leaving Natwest? | 122 |
Speak to Claims Team | 13 |
Windscreen or Window Claim | 131 |
Report Any Other New Claim | 132 |
Existing Customer or Represent Our Customer want an Update on a Claim | 133 |
Had an Accident With Our Customer or Represent Someone Who Has | 134 |
Claims Team | 2 |
New Windscreen Claim | 21 |
New Claim | 22 |
Existing Claim | 23 |
Not Already a Motor Insurance Policy Holder And Wish to Get a Quote, Accept or Discuss an Existing Quote | 3 |
Get a Motor Insurance Quote | 31 |
Discuss or Accept a Price Already Quoted | 32 |
Natwest Home Insurance & Essential Contents Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for Home Insurance & Essential Contents enquiries.
Menu Option | Dial Code |
---|---|
Existing Natwest Home Policy Holder And Wish to Discuss Your Current Policy or Renewal | 1 |
Change or Discuss Your Policy | 11 |
Make or Discuss Any Changes to Your Policy | 111 |
Questions About Payments, Direct Debits, Instalments or Bank Charges | 112 |
Cancel Your Policy | 113 |
Talk About a Renewal Quote Sent to You | 12 |
Renew Now Or Talk About Your Renewal | 121 |
Leaving Natwest? | 122 |
Speak to Claims Team | 13 |
Any Other New Claim | 131 |
Existing Claim | 132 |
Claims Team | 2 |
New Claim | 21 |
Existing Claim | 22 |
Already a Natwest Home Policy Holder And Wish to Get a Quote, Accept, or Discuss an Existing Quote | 3 |
Get a Quote | 31 |
Existing Quote | 32 |
Natwest Mortgages Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for Mortgages enquiries.
Menu Option | Dial Code |
---|---|
Already a Mortgage Customer | 1 |
Discuss Paying Off Part or All of Your Mortgage | 11 |
Discuss or Change Your Existing Interest Rate | 12 |
Apply to Borrow More Money Against Your Existing Property | 13 |
Moving House | 14 |
Having Difficulty Affording Your Mortgage Payments | 15 |
Any Other Help | 16 |
Apply For a Mortgage | 2 |
Mortgage Application Progress | 21 |
Purchase a New Property or Apply For a New Mortgage | 22 |
Any Other Help | 23 |
Natwest Travel Insurance Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for Travel Insurance enquiries.
Menu Option | Dial Code |
---|---|
Existing Travel Policy or Renewal | 1 |
Changes to Your Policy | 11 |
Change or Discuss Your Policy | 111 |
Payments, Direct Debits, or Instalments | 112 |
Cancel Your Policy | 113 |
Accept or Discuss Your Renewal | 12 |
Renew Now or Talk About Your Renewal | 121 |
Leaving Natwest? | 122 |
Claims | 13 |
New Claim | 131 |
Claim Already Reported | 132 |
Claims or Emergency Assistance | 2 |
New Claim | 21 |
Claim Already Reported | 22 |
Not a Travel Insurance Policy Holder And Wish to Get a Quote, Accept or Discuss an Existing Quote | 3 |
About Natwest
National Westminster Bank is known as the abbreviated “Natwest” in the United Kingdom. It is part of the Royal Bank of Scotland Group, but has it’s roots in National Provincial Bank and Westminster Bank. The takeover by Royal Bank of Scotland Group took place in 2000. It has around 1500 branches around the UK and over 300 ATM’s. It currently has over 7.5 million individual customers and almost 1 million small business account registered.
During the booming 80’s, banks in the UK went through a deregulation process that allowed stock market growth and major investor potential.
The bank took advantage of this time and increased it’s market share exponentially (reference) until the crash in 86.
It occupies what was first the tallest building in the UK (National Westminster Tower or Tower 42) until Canary Wharf overtook it some years later.
In 1999 there was a merger between Legal & General and Natwest. This was the first of it’s kind as it was a bank and an insurance company. Clearly it was eying a bigger variation of financial products. The deal was worth an estimated £10.7 billion
After some attempt of hostile takeover, Royal Bank of Scotland eventually took over in 2000.
Postal Address
135 Bishopsgate
London
EC2M 3UR
United Kingdom
Table of Contents
- 1 Natwest Customer Service Hours
- 2 Tips for Contacting Natwest
- 3 Frequently Asked Questions
- 4 Natwest Travel & Booking Phone Menu Options & Dial Code Shortcuts
- 4.1 Natwest Mobile Phone Insurance Phone Menu Options & Dial Code Shortcuts
- 4.2 Natwest General Enquiries Phone Menu Options & Dial Code Shortcuts
- 4.3 Natwest Business Insurance Phone Menu Options & Dial Code Shortcuts
- 4.4 Natwest Car Insurance Phone Menu Options & Dial Code Shortcuts
- 4.5 Natwest Home Insurance & Essential Contents Phone Menu Options & Dial Code Shortcuts
- 4.6 Natwest Mortgages Phone Menu Options & Dial Code Shortcuts
- 4.7 Natwest Travel Insurance Phone Menu Options & Dial Code Shortcuts
- 5 About Natwest