The HMRC helpline (HM Revenue & Customs) can be contacted by phone: Open Monday-Friday – 8:00 AM-8:00 PM, Saturday 8:00 AM-4:00 PM and Sunday 9:00 AM-5:00 PM. Use for help with payments and benefits.
HMRC Telephone Helpline Hours
The HMRC helpline is available to take your call Monday-Friday – 8:00 AM-8:00 PM, Saturday 8:00 AM-4:00 PM and Sunday 9:00 AM-5:00 PM. Holiday help hours may differ.
|Monday||8:00 AM||8:00 PM|
|Tuesday||8:00 AM||8:00 PM|
|Wednesday||8:00 AM||8:00 PM|
|Thursday||8:00 AM||8:00 PM|
|Friday||8:00 AM||8:00 PM|
|Saturday||8:00 AM||4:00 PM|
|Sunday||9:00 AM||5:00 PM|
Tips for Contacting HMRC
• Before you contact HMRC telephone number, ensure you have the necessary details and documentation needed to deal with your query and access your information. This will include your name, national insurance number, business registration number, VAT number, account details or account summaries for the current or previous financial year and any other pertinent information that you might be enquiring about.
• Please listen to the HM Revenue and Customs contact number voice messaging system and select the most appropriate option for you from the menu presented. Failure to do so could lead to your call being passed to the wrong department and taking longer than it should.
• Please check the HMRC website to answer any basic queries before calling the HM Revenue and Customs telephone number.
Frequently Asked Questions
How do I register for an online account?
On the “Welcome to online services” page, click on “Register” and choose the kind of account you wish to make. This depends on your circumstances, so there will be options for Pensions, Organisation, Individual, etc.. Once created, you will be issued with a username and password. This will be your login details that you are able to use on the HMRC helpline website anytime.
What is the benefit of using the Charity Online Service?
• With this online service you will have access 24 hours a day
• You will get a confirmation when you send in a claim
• You can send Gift Aid claims from here
What do I do if I made a mistake on my VAT form?
Unfortunately, once your request has been sent, it is no longer possible to change or cancel it. You will have to wait two days before you can submit another form to correct your mistake.
For more information, please call the HMRC contact number provided.
HMRC Billpay Plus Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for Billpay Plus enquiries.
|Menu Option||Dial Code|
|Self Assessment Including How to Pay Your Self Assessment Liability||1|
|How to Make Payments For Construction Industry Scheme Employers||2|
|How to Pay||21|
|Confirm if Your Payment Has Been Received||22|
|Talk to Someone About Time to Pay When Making Full Payments||23|
|How to Pay||31|
|Confirm if Your Payment Has Been Received||32|
|Talk to Someone About Time to Pay When Making Full Payments||33|
|Calling About VAT||4|
|How to Pay||41|
|Confirm if Your Payment Has Been Received||42|
|Talk to Someone About Time to Pay When Making Full Payments||43|
|All Other Enquiries||5|
HMRC Child Benefit Helpline Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for Child Benefit Helpline.
|Menu Option||Dial Code|
HMRC Employer Helpline Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for Employer Helpline.
|Menu Option||Dial Code|
|Enquiring About Your Own Tax||11|
|Not Enquiring About Your Own Tax||12|
|Enquiring About Your Own Tax||21|
|Not Enquiring About Your Own Tax||22|
|Enquiring About Your Own Tax||31|
|Not Enquiring About Your Own Tax||32|
|Enquiring About Your Own Tax||41|
|Not Enquiring About Your Own Tax||42|
|Enquiring About Your Own Tax||51|
|Not Enquiring About Your Own Tax||52|
|Enquiring About Your Own Tax||71|
|Not Enquiring About Your Own Tax||72|
HMRC Online Services Helpdesk Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for Online Services Helpdesk.
|Menu Option||Dial Code|
|If You’re An Agent||1|
|VAT or Excise||12|
|Pay as You Earn||13|
|Register For Self-Assessment||21|
|Newly Self Employed||211|
|Not Self Employed||212|
|Other Enquiries About Registration||213|
|Help With Your SA Return, or Get Your Unique Tax Payer Reference Number||22|
|User ID’s or Passwords||23|
|Need Help About Your Activation Code||24|
|Received a Late Filing Penalty or Confirming if Your Tax Return Has Been Submitted||25|
|How to Pay & Other Enquiries||26|
|Construction Industry Scheme||3|
|Having Trouble Verifying Sub-Contractors Online||31|
|Help With Amending Your Online Return||32|
|Registering For Online Services||33|
|User ID’s or Passwords||34|
|Need Help About Your Activation Code||35|
|Other Enquiries About Construction Industry Scheme||36|
|If You’re an Employer Calling About Pay as You Earn||4|
|Help Completing or Amending Any Online Forms or Have a Tax Specific Query||41|
|Help Downloading And Installing The Basic PAYE Tools or For Help Getting Started||42|
|Embassy or High Commission Employers||421|
|All Other Employers||422|
|You’ve Received an Error Message Whilst Submitting Your Return||43|
|User ID’s or Passwords||44|
|Need Help About Your Activation Code||45|
|Other Enquiries About Online Services||46|
|User ID’s or Passwords||51|
|Need Help About Your Activation Code||52|
|Registering For Online Services||53|
|Help Adjusting Trust Settings or You’re Having Problems Downloading The CT600 Form||54|
|Need Help Completing Your Accounts or You Have a Tax Specific Query||55|
|Other Enquiries About Corporation Tax||56|
|All Other Enquiries||6|
|VAT, Duty, Imports or Exports or Any Other Customs Matters Including Machine Games||61|
|Self-Employed, Calling About Self-Assessment or You Have a Query About Your Tax Return||62|
|Registering For Self-Assessment||621|
|Help With Your SA Return, or Get Your Unique Tax Payer Reference Number||622|
|User ID’s or Passwords||623|
|Need Help About Your Activation Code||624|
|Received a Late Filing Penalty or Confirming if Your Tax Return Has Been Submitted||625|
|How to Pay & Other Enquiries||626|
|Individual Tax Questions||64|
|Embassy or High Commission Employers & Other Enquiries||65|
Her Majesty’s Revenue and Customs (HMRC) is a department within the government of the United Kingdom. This department is responsible for the collection of taxes including income tax, corporation tax, inheritance tax, excise duties, stamp duty, value added tax and climate change levy, also the payment of some benefits and the regulation of the national minimum wage amongst other duties.
HMRC also regulates national insurance, distributes child tax credit and child benefit and are responsible for protection of the United Kingdom’s borders – which is handed over to UK Visas and Immigration of the UK Border Agency.
Their goals (reference) are to collected the correct taxes from the public and pay the correct benefits.
HMRC has a team of investigators that investigate organised fiscal crime such as oil, tobacco and alcohol smuggling. They have powers of arrest, search, entry and detention if required. They work closely with Police and the Crown Prosecution Service.
The merger which led to the modern structure of HMRC was implemented by the Labour government in 2004. The result was a loss of approximately 12500 jobs.
The PAYE system was introduced by this department in 2013 which means that employees earnings would be taxed each month, rather than at the end of the financial year.
There is a current plan to close a further 137 branches and replace them with regional centres by 2027.
Pay As You Earn and Self Assessment
HM Revenue and Customs
Table of Contents
- 1 HMRC Telephone Helpline Hours
- 2 Tips for Contacting HMRC
- 3 Frequently Asked Questions
- 4 HMRC Billpay Plus Phone Menu Options & Dial Code Shortcuts
- 5 About HMRC