HMRC Helpline Contact Number

The HMRC helpline (HM Revenue & Customs) can be contacted by phone: Open Monday-Friday – 8:00 AM-8:00 PM, Saturday 8:00 AM-4:00 PM and Sunday 9:00 AM-5:00 PM. Use for help with payments and benefits.

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HMRC Telephone Helpline Hours

The HMRC helpline is available to take your call Monday-Friday – 8:00 AM-8:00 PM, Saturday 8:00 AM-4:00 PM and Sunday 9:00 AM-5:00 PM. Holiday help hours may differ.

Day Open Closed
Monday 8:00 AM 8:00 PM
Tuesday 8:00 AM 8:00 PM
Wednesday 8:00 AM 8:00 PM
Thursday 8:00 AM 8:00 PM
Friday 8:00 AM 8:00 PM
Saturday 8:00 AM 4:00 PM
Sunday 9:00 AM 5:00 PM

Tips for Contacting HMRC

• Before you contact HMRC telephone number, ensure you have the necessary details and documentation needed to deal with your query and access your information. This will include your name, national insurance number, business registration number, VAT number, account details or account summaries for the current or previous financial year and any other pertinent information that you might be enquiring about.

• Please listen to the HM Revenue and Customs contact number voice messaging system and select the most appropriate option for you from the menu presented. Failure to do so could lead to your call being passed to the wrong department and taking longer than it should.

• Please check the HMRC website to answer any basic queries before calling the HM Revenue and Customs telephone number.

Frequently Asked Questions

How do I register for an online account?

On the “Welcome to online services” page, click on “Register” and choose the kind of account you wish to make. This depends on your circumstances, so there will be options for Pensions, Organisation, Individual, etc.. Once created, you will be issued with a username and password. This will be your login details that you are able to use on the HMRC helpline website anytime.

What is the benefit of using the Charity Online Service?

• With this online service you will have access 24 hours a day
• You will get a confirmation when you send in a claim
• You can send Gift Aid claims from here

What do I do if I made a mistake on my VAT form?

Unfortunately, once your request has been sent, it is no longer possible to change or cancel it. You will have to wait two days before you can submit another form to correct your mistake.

For more information, please call the HMRC contact number provided.

HMRC Billpay Plus Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Billpay Plus enquiries.

Menu Option Dial Code
Self Assessment Including How to Pay Your Self Assessment Liability 1
How to Make Payments For Construction Industry Scheme Employers 2
How to Pay 21
Confirm if Your Payment Has Been Received 22
Talk to Someone About Time to Pay When Making Full Payments 23
Other Enquiries 24
Corporation tax 3
How to Pay 31
Confirm if Your Payment Has Been Received 32
Talk to Someone About Time to Pay When Making Full Payments 33
Other Enquiries 34
Calling About VAT 4
How to Pay 41
Confirm if Your Payment Has Been Received 42
Talk to Someone About Time to Pay When Making Full Payments 43
Other Enquiries 44
All Other Enquiries 5

HMRC Child Benefit Helpline Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Child Benefit Helpline.

Menu Option Dial Code
Payments 1
Banking Details 2
Education 3
Other Enquiries 4

HMRC Employer Helpline Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Employer Helpline.

Menu Option Dial Code
Registration 1
Pensioners 1
Enquiring About Your Own Tax 11
Not Enquiring About Your Own Tax 12
Tax codes 2
Enquiring About Your Own Tax 21
Not Enquiring About Your Own Tax 22
Refunds 3
Enquiring About Your Own Tax 31
Not Enquiring About Your Own Tax 32
Tax calculations 4
Enquiring About Your Own Tax 41
Not Enquiring About Your Own Tax 42
Self Assessment 5
Enquiring About Your Own Tax 51
Not Enquiring About Your Own Tax 52
Deceased 6
Other Enquiries 7
Enquiring About Your Own Tax 71
Not Enquiring About Your Own Tax 72

HMRC Online Services Helpdesk Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Online Services Helpdesk.

Menu Option Dial Code
If You’re An Agent 1
Self-assessment 11
VAT or Excise 12
Pay as You Earn 13
Other Enquiries 14
Self-assessment 2
Register For Self-Assessment 21
Newly Self Employed 211
Not Self Employed 212
Other Enquiries About Registration 213
Help With Your SA Return, or Get Your Unique Tax Payer Reference Number 22
User ID’s or Passwords 23
Need Help About Your Activation Code 24
Received a Late Filing Penalty or Confirming if Your Tax Return Has Been Submitted 25
How to Pay & Other Enquiries 26
Construction Industry Scheme 3
Having Trouble Verifying Sub-Contractors Online 31
Help With Amending Your Online Return 32
Registering For Online Services 33
User ID’s or Passwords 34
Need Help About Your Activation Code 35
Other Enquiries About Construction Industry Scheme 36
If You’re an Employer Calling About Pay as You Earn 4
Help Completing or Amending Any Online Forms or Have a Tax Specific Query 41
Help Downloading And Installing The Basic PAYE Tools or For Help Getting Started 42
Embassy or High Commission Employers 421
All Other Employers 422
You’ve Received an Error Message Whilst Submitting Your Return 43
User ID’s or Passwords 44
Need Help About Your Activation Code 45
Other Enquiries About Online Services 46
Corporation Tax 5
User ID’s or Passwords 51
Need Help About Your Activation Code 52
Registering For Online Services 53
Help Adjusting Trust Settings or You’re Having Problems Downloading The CT600 Form 54
Need Help Completing Your Accounts or You Have a Tax Specific Query 55
Other Enquiries About Corporation Tax 56
All Other Enquiries 6
VAT, Duty, Imports or Exports or Any Other Customs Matters Including Machine Games 61
Self-Employed, Calling About Self-Assessment or You Have a Query About Your Tax Return 62
Registering For Self-Assessment 621
Help With Your SA Return, or Get Your Unique Tax Payer Reference Number 622
User ID’s or Passwords 623
Need Help About Your Activation Code 624
Received a Late Filing Penalty or Confirming if Your Tax Return Has Been Submitted 625
How to Pay & Other Enquiries 626
Tax Credits 63
Individual Tax Questions 64
Embassy or High Commission Employers & Other Enquiries 65

About HMRC

Her Majesty’s Revenue and Customs (HMRC) is a department within the government of the United Kingdom. This department is responsible for the collection of taxes including income tax, corporation tax, inheritance tax, excise duties, stamp duty, value added tax and climate change levy, also the payment of some benefits and the regulation of the national minimum wage amongst other duties.

HMRC also regulates national insurance, distributes child tax credit and child benefit and are responsible for protection of the United Kingdom’s borders – which is handed over to UK Visas and Immigration of the UK Border Agency.

Their goals (reference) are to collected the correct taxes from the public and pay the correct benefits.

HMRC has a team of investigators that investigate organised fiscal crime such as oil, tobacco and alcohol smuggling. They have powers of arrest, search, entry and detention if required. They work closely with Police and the Crown Prosecution Service.

The merger which led to the modern structure of HMRC was implemented by the Labour government in 2004. The result was a loss of approximately 12500 jobs.

The PAYE system was introduced by this department in 2013 which means that employees earnings would be taxed each month, rather than at the end of the financial year.

There is a current plan to close a further 137 branches and replace them with regional centres by 2027.

Postal Address

Pay As You Earn and Self Assessment
HM Revenue and Customs
BX9 1AS
United Kingdom