Halifax Customer Services Contact Number

The Halifax customer services helpline can be contacted by phone: Open 7 days a week – 7:00 AM-11:00 PM.

*Calls to 084 numbers cost 7p per minute plus your phone company’s access charge. We are not associated or affiliated with any of the companies or government agencies listed on the website, trademarks are property of their respective owners

Halifax Customer Service Hours

The Halifax number customer services team is available to take your call 7 days a week – 7:00 AM-11:00 PM. Holiday support hours may differ.

Day Open Closed
Monday 7:00 AM 11:00 PM
Tuesday 7:00 AM 11:00 PM
Wednesday 7:00 AM 11:00 PM
Thursday 7:00 AM 11:00 PM
Friday 7:00 AM 11:00 PM
Saturday 7:00 AM 11:00 PM
Sunday 7:00 AM 11:00 PM

Tips for When You Contact Halifax

• When you call Halifax helpline, be sure to have your account number, name, address details, card number and any other security details with you. Your call could also require you to answer questions about previous activity on your account, so having a recent statement ready is also a good idea.

• The Halifax telephone banking line has a voice prompting service that will sort your call by category in order to put you through to the correct agent for your particular query, please be clear and follow the prompting instructions.

• The Halifax bank number listed here is for customers based and calling from the UK. If you are calling from abroad, please remember to dial the correct number including the country code.

Frequently Asked Questions

How do I report my debit or credit card missing or stolen?

Please go to the their website and fill out the “report your lost or stolen card” form or alternatively, ring the Halifax contact number and speak to an agent who will cancel your card and issue a new one.

How do I make a payment from my account?

If you are making a payment to a utility or insurance company or any other business that you might be paying regularly, consider setting up a Direct Debit. This is usually done from the company’s side and it is a request and debit from your account monthly. Companies that have this option of payment, usually include a small discount for using it.

You can also pay online from your bank account. You need to register for online banking and you can transfer money directly from your computer or mobile device.

Alternatively, call the Halifax phone number and speak to an agent about making a payment over the phone.

Is online banking safe with Halifax?

Yes, Halifax customer care is backed by an online safety guarantee, so you can be rest assured your money is safe with them.

Halifax Mortgages – Customer Services Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Mortgages – Customer Services.

Menu Option Dial Code
Check Balance, Order, or Discuss a Statement 1
Unable to Make Your Current Payment/Your Account is in Arrears 2
Account is Already in Arrears 21
Make a Debit Card Payment 211
Discuss a Payment Arrangement 212
Unable to Make Payment 22
Mortgage With Halifax 221
Bank of Scotland 222
The Mortgage Business 223
Mortgage Payments – Payment Date or Make Payment 3
Direct Debit 31
Make a Debit Card Payment 32
Discuss Switching Your Mortgage Type, Interest Length, or Rate 4
Anything Else like Mortgage Applications 5
Check Mortgage Application Progress 51
Apply For a New Mortgage Now 52
Already Have a Mortgage With Halifax, Like to Borrow More Money 53
Your Account Number Begins With An “A” 531
Any Other Help Regarding Borrowing More Money 532
Any Other Enquiry 54
You’re a Solicitor 9

About Halifax

Halifax is a bank based in the United Kingdom that is a trading division of Bank of Scotland. They are the UK’s top choice for residential mortgages and savings accounts.

The bank was originally formed in 1853 in Halifax, West Yorkshire as a building society. By 1913 it was the biggest building society in Britain – an accolade it kept until 1997 when it became a public limited company. The step towards becoming a bank and a subsidiary of Bank of Scotland (which is under the Lloyds Banking Group umbrella), came later in 2001 when HBOS was formed.

In 2009 the bank made major changes to it’s current accounts by eliminating credit and debit interest as standard (reference) and no paid and unpaid item charges.

On the 16th of October 2009, Halifax Estate Agency was sold to LSL Properties for £1.

The bank is and continues to be an established British household name – especially in the North where a kind of regional patriotism that was more popular in the previous generation than in this one, was rife. It was and still is to a large extent a working class town that had a thriving woolen industry.

The success of the bank as a building society meant jobs for a lot of locals as expansion took place over the years.

Postal Address

PO Box 548
United Kingdom