First Direct Customer Service Contact Number

The First Direct customer services helpline can be contacted by phone: Open 7 Days a Week – 24 hours a Day.

Customer Service is OpenHelpline is Open
*Calls to 084 numbers cost 7p per minute plus your phone company’s access charge. We are not associated or affiliated with any of the companies or government agencies listed on the website, trademarks are property of their respective owners.

First Direct Customer Service Hours

The First Direct customer services team is available to take your call Open 7 Days a Week – 24 hours a Day.

Day Open Closed
Monday 12:00 AM 11:59 PM
Tuesday 12:00 AM 11:59 PM
Wednesday 12:00 AM 11:59 PM
Thursday 12:00 AM 11:59 PM
Friday 12:00 AM 11:59 PM
Saturday 12:00 AM 11:59 PM
Sunday 12:00 AM 11:59 PM

Why contact First Direct customer service?

– To make a query about opening a First Direct account

– To find out more about their credit or debit cards

– To request a new credit or debit card

– To report a card as lost or stolen

– To report suspicious activity on an account

– To report that an internet banking password may have been compromised

– To get help making a transfer or transaction

– To get support with a Digital Secure Key

– To make a query about overdrafts

– To find out more about cheques

– To ask a question about a bank statement

– To get help sending or receiving transfers internationally

– To make a query about loans, mortgages or ISAs

If you are a current customer, you may need to provide some security information in order to make a query about or make changes to your account. Usually, this will be in the form of personal information – such as your name, address or date or birth – or previously-created security questions. You should not be asked for your PIN number or password at any point.

About First Direct

First Direct is a retail bank based in the United Kingdom. The company is a division of HSBC Bank plc and is headquartered in Leeds, West Yorkshire. It is an internet and telephone-based company known for its high-quality customer services.

The company was founded in 1989 by Midland Bank, previously one of the ‘Big Four’ banking groups in the UK for much of the 20th century. On its first day of business, they reportedly received over 1,000 calls. In 1992, HSBC bought Midland Banks, and subsequently First Direct, and by 1993, the company had 250,000 customers – a number which doubled by 1995. The company offers telephone, online, and mobile banking services, including 24/7 customer services by telephone.

The company has boasted breaking into many innovative forms of banking early on, including launching PC Banking and Text Message Banking in the late 90s, and using Internet Banking in the year 2000. They were even the first UK bank with a Twitter account. Today, the bank offers credit and debit cards, current accounts, insurance, loans, mortgages, and savings accounts, as well as its famous 24/7 customer services, of which the company is proud to have offered since its founding in 1989.