The FedEx customer services helpline can be contacted by phone: Monday – Friday – 8:00 AM-6:00 PM and Saturday- 8:00 AM-12:00 AM.
0844 776 8608FedEx Customer Service Hours
The FedEx customer services team is available to take your call Monday – Friday – 8:00 AM-6:00 PM and Saturday- 8:00 AM-12:00 AM. Holiday phone hours may differ.
| Day | Open | Closed |
|---|---|---|
| Monday | 8:00 AM | 6:00 PM |
| Tuesday | 8:00 AM | 6:00 PM |
| Wednesday | 8:00 AM | 6:00 PM |
| Thursday | 8:00 AM | 6:00 PM |
| Friday | 8:00 AM | 6:00 PM |
| Saturday | 8:00 AM | 12:00 AM |
Tips for Contacting FedEx
• Before calling the Fedex helpline, have your details ready. You will need a shipping or tracking number, order number (if applicable) and any other address and name details that you might have given at the time of arranging your delivery or any information given to you by the person or company sending your parcel.
• You will be put through to the Fedex customer services voice prompting service – please give the correct details and follow the instructions to be put through to the right advisor, who will then deal with your query.
• Please make sure you are dialing the correct Fedex telephone number for your country. The number listed here is for the United Kingdom only. If you are calling from a different country you will need to use a different number.
Frequently Asked Questions
Where is my parcel?
You can track your parcel online via Fedex customer care or the Fedex UK website. Navigate from the home page and enter your tracking number into the box provided. You will then be shown the last available tracking information for your order. If you would like to speak to and advisor, please call Fedex contact number here and give the necessary information.
How do I get a Fedex account?
The process is simple and fast, you will need to go online and apply from their website or you can contact the Fedex phone number given here and speak to an agent who will guide you through the set-up process.
Where do I get shipping supplies from?
You can order shipping supplies directly from them. You will need an account first. If you have an account, call the Fedex telephone number directly and speak to an advisor. The option can be heard from the automated voice prompting service.
FedEx Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast. If you are tracking a package, have your tracking reference ready.
| Menu Option | Dial Code |
|---|---|
| Received an Email Concerning a Package You Were NOT Expecting | 1 |
| Talk to an Agent | 11 |
| Want to Send a Package | 2 |
| International Shipments | 21 |
| Further Options | 22 |
| Order Packing Material | 221 |
| Technical Support Regarding Fedex Automated Shipping Tools or Website | 222 |
| Regarding a Completed Customs Entry | 223 |
| Invoices and Payments | 3 |
| Pay Your Invoice | 31 |
| Pay an Invoice by Credit or Debit Card | 311 |
| Do Not Want to Pay an Invoice by Credit or Debit Card | 312 |
| Copy of Your Invoice | 32 |
| Prepay Duties and Taxes | 33 |
| Any Other Help | 34 |
| Pay an Invoice by Credit or Debit Card | 341 |
| Do Not Want to Pay an Invoice by Credit or Debit Card | 342 |
| Prices and Services | 4 |
| Send a Package Within the UK | 5 |
| Shipment Quotes | 51 |
| Track a UK Domestic Package | 52 |
| Enquiries Relating to Your Invoices | 53 |
| Technical Support For The Fedex UK Website or Software | 54 |
| Check a Package Status | 6 |
| Track an International Package | 61 |
| Track a UK Domestic Package | 62 |
| Talk to Customer Service Representative | 63 |
| Calling Because You Were Told by Fedex to Call Them | 7 |
| Received a Sorry We Missed You Card | 71 |
| Received a Letter Requesting Payment of an Invoice | 72 |
| Pay an Invoice by Credit or Debit Card | 721 |
| Not Paying an Invoice by Credit or Debit Card | 722 |
| Technical Support for the Fedex UK Website or Software | 73 |
| Provide Fedex With Customs Clearance of an Export | 74 |
| Provide Fedex With New Delivery Instructions | 75 |
| Any Other Help | 76 |
| Further Enquiries | 8 |
| Order Packaging Material | 81 |
| Technical Support Regarding Fedex Automated Shipping Tools or Website | 82 |
| Completed Custom Ventrey | 83 |
About FedEx
The Fedex Corporation is a courier service company that is originally from the United States, but operates multinationally. They delivery to just about any location that has an address and a transport route and have since 1971, been pioneering (reference) the business that has inspired many around the world to follow suit.
“Fedex” is the syllabic abbreviation for Federal Express. The company gained popularity for it’s (back in 1970’s) rare overnight shipping options and it’s ability to track it’s parcels wherever along the journey they might be. This gave potential clients peace of mind and ensured urgent items and documents could get to their destinations on time.
In the 1990’s, the company planned to transport it’s packages with the then “subsonic” passenger carrier Concorde, as a deal with British Airways. This idea was shelved and later the Concorde venture by British Airways was completely scrapped anyway.
Postal Address
Parkhouse East Industrial Estate
Newcastle Under Lyme
ST5 7RB
United Kingdom
