ESURE Customer Services Contact Number

The ESURE car insurance customer services helpline can be contacted by phone: Open Monday-Friday – 8:00 AM-7:00 PM and Saturday 9:00 AM-5:00 PM.

Closed
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ESURE Customer Service Hours

The ESURE customer services team is available to take your call Monday-Friday – 8:00 AM-5:00 PM and Saturday 9:00 AM-5:00 PM. Holiday availability may differ.

 

Day Open Closed
Monday 8:00 AM 7:00 PM
Tuesday 8:00 AM 7:00 PM
Wednesday 8:00 AM 7:00 PM
Thursday 8:00 AM 7:00 PM
Friday 8:00 AM 7:00 PM
Saturday 9:00 AM 5:00 PM

Tips for Contacting ESURE

• When you call Esure customer care line, have your details ready. You will be asked to give some or all of the following information – Account number, policy number, car registration and license details, personal information and address.

• When you call the Esure helpline number, you will hear an automated service that will guide you through the process of being transferred to the correct department to deal with your particular query. Please be clear and follow the instructions to avoid a longer call than necessary.

Frequently Asked Questions

Where do I send the proof of my “No Claims Discount”?

You can send email this information to Esure customer services via [email protected] – please remember to include your policy number. The attachment document needs to be in PDF format. IF you are being sent this proof by a different company, please ask them to send it in this format – it’s also possible to convert this online.
If you don’t have access to email, you can call the Esure car insurance contact number provided here and speak to an agent about posting your proof in.

How do I make a cancellation?

Please call the Esure telephone number here and speak to an advisor about making a cancellation. You can then be directed to the online cancellation form.

If your cancellation is happening within 14 days, you are benefited by the 14 day “cooling off” period and you will be refunded in full. If you cancel after this, your refund will be based on the time you’ve been covered for.

Can I add a driver to my policy temporarily?

Yes you can. You can add a person to your policy temporarily up to four times a year as long as the total number of days doesn’t exceed 49.

You can call the Esure phone number and speak to an agent to get a quote or you can fill in the quote form online.

ESURE Contact Number Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for queries about Claims.

Menu Option Dial Code
Windscreen or Glass Related Damage 1
Arrange For Glass Repair or Replacement 11
Car Insurance Includes Glass Cover/Have An Account With Esure 111
Third Party Insurance/Don’t Have Glass Cover 112
Not Sure What Glass Cover You Have 11[Hold]
Enquiring an Existing Appointment 12
Not Calling about Any Windscreen or Glass Related Damage 2
Esure Customer, Customer Representative, or Driver of The Esure Vehicle 21
First Time Reporting an Accident or Incident or You Are The Driver and Reporting an Injury to Yourself 211
Not Calling to Report an Accident or Incident For The First Time or You Are The Driver And Reporting an Injury to Yourself 212
Discuss My No Claims Discount Renewal or Any Other Policy Query 2121
Not Calling to Discuss My No Claims Discount Renewal or Any Other Policy Query 2122
Repairs or Total Loss of a Vehicle 21221
Discuss Policy Excess or Injuries to You or Your Passenger 21222
Other Party is Responsible For The Accident 212221
Further Queries 212222
Not an Esure Customer, Customer Representative, or Driver Of The Esure Vehicle 22
Reporting an Accident or Incident For The First Time 221
Not Reporting an Accident or Incident For The First Time 222
Calling to Accept Responsibility 2221
Not Calling to Accept Responsibility 2222
You’re Other Party Involved in The Accident 22221
Representing The Other Party Involved in The Accident 22222
Discuss Liability on a Claim Involving Injury 222221
Calling to Discuss a Claim Involving Credit Hire 222222
Any Other Enquiry 222223

ESURE Customer Services Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Customer Services.

Menu Option Dial Code
Renew, Amend, or Discuss Your Existing Policy 1
Renew Your Policy 11
Payments 12
Cancel Your Policy 13
Your Policy is Due to be Renewed And You Wish to Cancel 131
Cancel For Any Other Reason 132
Change Your Policy or Have a Policy Related Query 14
Change Your Policy 141
General Enquiries 142
New Quote or Amend a Previous Quote 2
Calling About Previous Quote 21
New Quote 22
Sales Agent 221
Fraud Prevention Policy 222
Claims Department 3
Windscreen or Glass Related Damage 31
Arrange For Glass Repair or Replacement 311
Car Insurance Includes Glass Cover/Have an Account With Esure 3111
Your Insurance is Third Party/Don’t Have Glass Cover 3112
Not Sure What Glass Cover You Have 311[Hold]
Enquiring an Existing Appointment 312
Not Calling Regarding Any Windscreen or Glass Related Damage 32
Esure Customer, Customer Representative, or Driver of The Esure Vehicle 321
First Time Reporting An Accident Or Incident or You Are The Driver And Reporting an Injury to Yourself 3211
You Can Confirm That The Answers You’re About to Give Are True And Reliable for Esure And Any Legal Representatives Instructed on Your Behalf. 32111
You Understand That if This Claim is Inflated, Exaggerated, Fraudulent in Any Way, or Benefit Under The Policy Shall be Forfeited And Criminal Proceedings by Esure 321111
You Understand That They Will Hold The Information Provided by You on Computer And May Disclose it to Other Organisations And Agencies in Order to Check The Answers You Have Provided 3211111
Vehicle is Insured Against Damage And You Authorise Esure to Proceed With Repairs or Remove The Remains of Your Vehicle if Beyond Economical Repair 32111111
Unsure? Speak to an Agent 32112
Not Calling to Report an Accident or Incident For The First Time or You Are The Driver And Reporting an Injury to Yourself 3212
Discuss My No Claims Discount Renewal/Any Other Policy Query 32121
Not Calling To Discuss My No Claims Discount Renewal or Any Other Policy Query 32122
Repairs or Total Loss of a Vehicle 321221
Discuss Policy Excess or Injuries to you or Your Passenger 321222
The Other Party is Responsible For The Accident 3212221
Further Queries 3212222
Your Call Relates to an Injury to a Passenger And Your Vehicle or Other Persons Involved 32122221
Not Aware of Any Injured Parties 32122222
None of The Options Are Suitable 32122223
Not an Esure Customer, Customer Representative, or Driver of The Esure Vehicle 322
Reporting an Accident or Incident For The First Time 3221
Not Reporting an Accident or Incident For The First Time 3222
Accept Responsibility 32221
Not Calling to Accept Responsibility 32222
You’re Other Party Involved in The Accident 322221
You’re Representing The Other Party Involved in The Accident 322222
Discuss Liability on a Claim Involving Injury 3222221
Any Other Enquiry 3222222
Any Other Enquiry 3222223

About ESURE

Esure is an insurance provider for the United Kingdom. The company operates online and over the phone and was founded in 2000 by Peter Wood (reference) who also founded Direct Line and Sheilas Wheels.

Their advertising success in the period 2002 – 2005 was largely due to the commercial cameos by Michael Winner and using the catch phrase “Calm down dear, it’s a commercial”.

They have attain the status of one of the UK’s largest motor insurance providers and have an array of travel and home insurance available too.

The strategy for their success is probably their focus on lower risk clients – giving further discounts to people with a “no claims” record and advertising and providing lower premiums for certain lower risk demographics.

They have had their share of criticism with regards to donations to the UK Conservative party and benefiting (perhaps subsequently) from new laws passed by the government regarding business or insurance practices.

The company owns at least 50% of the insurance comparison site “Gocompare.com” – which sparked some alarm as to the fairness of the nature of the comparison site. This was investigated and later dropped.

Postal Address

The Observatory
Reigate
Surrey
RH2 0SG
United Kingdom