EE Customer Service Contact Phone Number

The EE customer services helpline can be contacted by phone: Open Monday-Friday – 8:00 AM-9:00 PM and Saturday-Sunday 8:00 AM-8:00 PM.

*Calls to 084 numbers cost 7p per minute plus your phone company’s access charge. We are not associated or affiliated with any of the companies or government agencies listed on the website, trademarks are property of their respective owners

EE Customer Service Hours

The EE customer services team is available to take your call Monday-Saturday – 8:30 AM-11:30 PM. Holiday phone hours may vary.

Sunday8:00 AM8:00 PM

Day Open Closed
Monday 8:00 AM 9:00 PM
Tuesday 8:00 AM 9:00 PM
Wednesday 8:00 AM 9:00 PM
Thursday 8:00 AM 9:00 PM
Friday 8:00 AM 9:00 PM
Saturday 8:00 AM 8:00 PM

Tips for Contacting EE

• Remember to be clear and concise when calling the EE helpline. Listen to the voice prompting service and select the correct options from the menus presented. This will ensure you are passed to the right person for your particular query.

• Before you call the EE contact number, have your necessary details ready. This could include your account number, your address, mobile number, card details and anything you might think is relevant to the call.

• You can choose a number of customer service options online at their website. If you are unsure as to what to do in a certain situation or even if you need advice in choose the right tariff or mobile for tailored to your needs, then call the EE broadband contact number and speak to one of the advisors.

Frequently Asked Questions

I don’t understand my first bill.

Your first bill will be sent about 7 days after you have signed up with them. This is to cover you plan, services, add-ons and mobile device charges. Thereafter you will be sent a bill monthly, depending on the date on which you first signed up.

If you still are unsure as to what you are being charged for, please don’t hesitate to call the EE support contact number listed here and talk to a staff member.

How can I unlock my handset?

There are a couple of ways to unlock your mobile device. You can call 150 from your mobile phone and follow the instructions, or call the EE telephone number here to speak to an advisor – who will be happy to help you further. Remember that unlocking your phone will cost £8.99 and can take up to 10 days to be unlocked.

You will need to have had your contract for at least 6 months in order to have it unlocked. If you are on Pay As You Go, you can have it unlocked straight away, but you will need to be registered with PAYG.

Contact EE Broadband Customer Service Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for broadband accounts.

Menu Option Dial Code
Existing Broadband Customer or Recently Ordered Broadband 1
Home Broadband or Landline Service Fault 11
Queries About Your Existing Home Services 12
Leaving EE? 13
Join EE Broadband 2

EE Mobile Broadband Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for broadband mobile accounts.

Payments And Billing, Content Lock And Lost or Stolen1Like to Upgrade, Leave EE or Provide Your Pac Code12

Menu Option Dial Code
Pre-Paid Services 11
You Pay a Monthly Bill 12
Help With Mobile Broadband Service or a Laptop Brought From EE 2
Help With Mobile Broadband Service 21
Pre-Paid Services 211
You Pay a Monthly Bill 212
Help With a Laptop Brought From EE 22
Queries Relating Tablet Devices Such as iPad or Samsung Galaxy Tab 3
Help Activating a New iPad 31
Pre-Paid Services 311
You Pay a Monthly Bill 312
Other iPad or Tablet Queries 32
Pre-Paid Services 321
You Pay a Monthly Bill 322
Renew Your Contract or if Leaving EE? 4
Existing Customer or in The Process of Joining EE 1
Make a Payment 11
Make a Payment to Your Own Account 111
Top Up Someone Else’s Pay as You Go or U-Fix Phone 112
Any Other Enquiry 11*
Make a Payment 11*1
Like to Upgrade, Leave EE or Provide Your Pac Code 11*2
Upgrades 11*21
Leave EE or Provide Your Number Using a Pac Code 11*22
Like to Upgrade, Leave EE or Provide Your Pac Code 11*221
Leaving EE? or Transfer Your Number to Another Network 11*222
Considering Disconnecting Your Mobile Phone 11*2221
Mobile Broadband Customer With a Dongle, Tablet or Wireless Pointer And Leaving EE 11*2222
General Information on Transferring Your Mobile Number 11*223
Change Your Price Plan, Account Details or Add a New Line to Your Account 11*3
Change Price Plan or Account Details 11*31
Add a New Line to Your Account 11*32
Technical Support, Get a Puk Code, Phone’s Been Lost or Stolen 11*4
Phone Support 11*41
Help With Picture or Text Messages 11*411
Problems With Picture Messaging 11*4111
Problems Sending or Receiving Text Messages 11*4112
Internet on Your Phone Support 11*412
Sim Blocked And You Need a Puk Code 11*413
Any Other Phone Support 11*414
Problems Making or Receiving Calls 11*4141
Phone Support Queries 11*4142
Any Other Enquiry 11*41*
Mobile Broadband Support 11*42
Your Phone Lost or Stolen 11*43
Any Other Enquiry About Mobile Broadband 11*4*
Upgrades 121
Leave EE or Provide Your Number Using a Pac Code 122
You’re Joining EE And Want Provide a Pac Code 1221
Leaving EE? or Transfer Your Number to Another Network 1222
Considering Disconnecting Your Mobile Phone 12221
Mobile Broadband Customer With a Dongle, Tablet or Wireless Pointer And Leaving EE 12222
General Information on Transferring Your Mobile Number 1223
Change Your Price Plan, Account Details or Add a New Line to Your Account 13
Change Price Plan or Account Details 131
Add a New Line to Your Account 132
Technical Support, Get a Puk Code, Phone’s Been Lost or Stolen 14
Join EE 2
Buy an EE Phone Sim Pack or Usb Modem 21
Register Your New Pay as Go Phone 22
Joining EE And Want to Keep Your Current Mobile Number 23
General Information on EE 24
Interested in a Contract Phone 241
Pay as You Go Phone 242
Find Out About Mobile Broadband 243
Payments And Billing, Content Locks And Lost or Stolen 2431
Pre-Paid Services 34311
You Pay a Monthly Bill 34312
Help With Mobile Broadband Service or a Laptop Brought From EE 2432
Help With Mobile Broadband Service 24321
Pre-Paid Services 243211
You Pay a Monthly Bill 243212
Help With a Laptop Brought From EE 24322
Queries Relating Tablet Devices Such as iPad or Samsung Galaxy Tab 2433
Help Activating a New iPad 24331
Pre-Paid Services 243311
You Pay a Monthly Bill 243312
Other iPad or Tablet Queries 24332
Pre-Paid Services 243321
You Pay a Monthly Bill 243322
Renew Your Contract or if Leaving EE? 2434
Top Up a Pay as You Go or U-Fix Phone With a Debit or Credit Card 3
Home Broadband 4
Don’t Yet Have Home Broadband And Would Like to Sign Up For It 41
Existing Home Broadband And Need Help With it 42
Home Broadband or Landline Service Fault 421
Queries About Your Existing Home Services Including Recent Orders, Billing or Moving Home 422
Leaving EE? 423
You Do Not Have a Home Broadband Query 43

About EE

EE is the largest mobile network operator in the United Kingdom. It was founded in 2010 as an equal partnership between Deutsche Telekom and Orange S.A – Who were operating in the UK as T-Mobile and Orange, respectively.

They also provide the EE TV Box and IPTV (Internet Protocol Television). This is a form of file transfer that is known as streaming media – a quicker way to watch media online using less bandwidth.
The original name “Everything Everywhere” was coined in 2010. In November of 2012, they suffered a staff cut-back of 550 staff. In September of 2012, they switched to the brand name “EE” and secured exclusive handset deals over the coming years.

In 2013, the network began its testing of LTE Advanced and launched this super-fast platform in October 2014.

In February 2016, the network was purchased by the BT Group for 12.5 billion (reference) – from there on the merge of it’s award winning emergency service, it’s business divisions and other sectors has been constant work.

Postal Address

Mobile:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Broadband:

Customer Care
PO Box 486
Rotherham
S63 5ZX
United Kingdom