The EE customer services helpline can be contacted by phone: Open Monday-Friday – 8:00 AM-9:00 PM and Saturday-Sunday 8:00 AM-8:00 PM.
0844 776 8603EE Customer Service Hours
The EE customer services team is available to take your call Monday-Saturday – 8:30 AM-11:30 PM. Holiday phone hours may vary.
Sunday8:00 AM8:00 PM
| Day | Open | Closed |
|---|---|---|
| Monday | 8:00 AM | 9:00 PM |
| Tuesday | 8:00 AM | 9:00 PM |
| Wednesday | 8:00 AM | 9:00 PM |
| Thursday | 8:00 AM | 9:00 PM |
| Friday | 8:00 AM | 9:00 PM |
| Saturday | 8:00 AM | 8:00 PM |
Tips for Contacting EE
• Remember to be clear and concise when calling the EE helpline. Listen to the voice prompting service and select the correct options from the menus presented. This will ensure you are passed to the right person for your particular query.
• Before you call the EE contact number, have your necessary details ready. This could include your account number, your address, mobile number, card details and anything you might think is relevant to the call.
• You can choose a number of customer service options online at their website. If you are unsure as to what to do in a certain situation or even if you need advice in choose the right tariff or mobile for tailored to your needs, then call the EE broadband contact number and speak to one of the advisors.
Frequently Asked Questions
I don’t understand my first bill.
Your first bill will be sent about 7 days after you have signed up with them. This is to cover you plan, services, add-ons and mobile device charges. Thereafter you will be sent a bill monthly, depending on the date on which you first signed up.
If you still are unsure as to what you are being charged for, please don’t hesitate to call the EE support contact number listed here and talk to a staff member.
How can I unlock my handset?
There are a couple of ways to unlock your mobile device. You can call 150 from your mobile phone and follow the instructions, or call the EE telephone number here to speak to an advisor – who will be happy to help you further. Remember that unlocking your phone will cost £8.99 and can take up to 10 days to be unlocked.
You will need to have had your contract for at least 6 months in order to have it unlocked. If you are on Pay As You Go, you can have it unlocked straight away, but you will need to be registered with PAYG.
Contact EE Broadband Customer Service Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for broadband accounts.
| Menu Option | Dial Code |
|---|---|
| Existing Broadband Customer or Recently Ordered Broadband | 1 |
| Home Broadband or Landline Service Fault | 11 |
| Queries About Your Existing Home Services | 12 |
| Leaving EE? | 13 |
| Join EE Broadband | 2 |
EE Mobile Broadband Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for broadband mobile accounts.
Payments And Billing, Content Lock And Lost or Stolen1Like to Upgrade, Leave EE or Provide Your Pac Code12
| Menu Option | Dial Code |
|---|---|
| Pre-Paid Services | 11 |
| You Pay a Monthly Bill | 12 |
| Help With Mobile Broadband Service or a Laptop Brought From EE | 2 |
| Help With Mobile Broadband Service | 21 |
| Pre-Paid Services | 211 |
| You Pay a Monthly Bill | 212 |
| Help With a Laptop Brought From EE | 22 |
| Queries Relating Tablet Devices Such as iPad or Samsung Galaxy Tab | 3 |
| Help Activating a New iPad | 31 |
| Pre-Paid Services | 311 |
| You Pay a Monthly Bill | 312 |
| Other iPad or Tablet Queries | 32 |
| Pre-Paid Services | 321 |
| You Pay a Monthly Bill | 322 |
| Renew Your Contract or if Leaving EE? | 4 |
| Existing Customer or in The Process of Joining EE | 1 |
| Make a Payment | 11 |
| Make a Payment to Your Own Account | 111 |
| Top Up Someone Else’s Pay as You Go or U-Fix Phone | 112 |
| Any Other Enquiry | 11* |
| Make a Payment | 11*1 |
| Like to Upgrade, Leave EE or Provide Your Pac Code | 11*2 |
| Upgrades | 11*21 |
| Leave EE or Provide Your Number Using a Pac Code | 11*22 |
| Like to Upgrade, Leave EE or Provide Your Pac Code | 11*221 |
| Leaving EE? or Transfer Your Number to Another Network | 11*222 |
| Considering Disconnecting Your Mobile Phone | 11*2221 |
| Mobile Broadband Customer With a Dongle, Tablet or Wireless Pointer And Leaving EE | 11*2222 |
| General Information on Transferring Your Mobile Number | 11*223 |
| Change Your Price Plan, Account Details or Add a New Line to Your Account | 11*3 |
| Change Price Plan or Account Details | 11*31 |
| Add a New Line to Your Account | 11*32 |
| Technical Support, Get a Puk Code, Phone’s Been Lost or Stolen | 11*4 |
| Phone Support | 11*41 |
| Help With Picture or Text Messages | 11*411 |
| Problems With Picture Messaging | 11*4111 |
| Problems Sending or Receiving Text Messages | 11*4112 |
| Internet on Your Phone Support | 11*412 |
| Sim Blocked And You Need a Puk Code | 11*413 |
| Any Other Phone Support | 11*414 |
| Problems Making or Receiving Calls | 11*4141 |
| Phone Support Queries | 11*4142 |
| Any Other Enquiry | 11*41* |
| Mobile Broadband Support | 11*42 |
| Your Phone Lost or Stolen | 11*43 |
| Any Other Enquiry About Mobile Broadband | 11*4* |
| Upgrades | 121 |
| Leave EE or Provide Your Number Using a Pac Code | 122 |
| You’re Joining EE And Want Provide a Pac Code | 1221 |
| Leaving EE? or Transfer Your Number to Another Network | 1222 |
| Considering Disconnecting Your Mobile Phone | 12221 |
| Mobile Broadband Customer With a Dongle, Tablet or Wireless Pointer And Leaving EE | 12222 |
| General Information on Transferring Your Mobile Number | 1223 |
| Change Your Price Plan, Account Details or Add a New Line to Your Account | 13 |
| Change Price Plan or Account Details | 131 |
| Add a New Line to Your Account | 132 |
| Technical Support, Get a Puk Code, Phone’s Been Lost or Stolen | 14 |
| Join EE | 2 |
| Buy an EE Phone Sim Pack or Usb Modem | 21 |
| Register Your New Pay as Go Phone | 22 |
| Joining EE And Want to Keep Your Current Mobile Number | 23 |
| General Information on EE | 24 |
| Interested in a Contract Phone | 241 |
| Pay as You Go Phone | 242 |
| Find Out About Mobile Broadband | 243 |
| Payments And Billing, Content Locks And Lost or Stolen | 2431 |
| Pre-Paid Services | 34311 |
| You Pay a Monthly Bill | 34312 |
| Help With Mobile Broadband Service or a Laptop Brought From EE | 2432 |
| Help With Mobile Broadband Service | 24321 |
| Pre-Paid Services | 243211 |
| You Pay a Monthly Bill | 243212 |
| Help With a Laptop Brought From EE | 24322 |
| Queries Relating Tablet Devices Such as iPad or Samsung Galaxy Tab | 2433 |
| Help Activating a New iPad | 24331 |
| Pre-Paid Services | 243311 |
| You Pay a Monthly Bill | 243312 |
| Other iPad or Tablet Queries | 24332 |
| Pre-Paid Services | 243321 |
| You Pay a Monthly Bill | 243322 |
| Renew Your Contract or if Leaving EE? | 2434 |
| Top Up a Pay as You Go or U-Fix Phone With a Debit or Credit Card | 3 |
| Home Broadband | 4 |
| Don’t Yet Have Home Broadband And Would Like to Sign Up For It | 41 |
| Existing Home Broadband And Need Help With it | 42 |
| Home Broadband or Landline Service Fault | 421 |
| Queries About Your Existing Home Services Including Recent Orders, Billing or Moving Home | 422 |
| Leaving EE? | 423 |
| You Do Not Have a Home Broadband Query | 43 |
About EE
EE is the largest mobile network operator in the United Kingdom. It was founded in 2010 as an equal partnership between Deutsche Telekom and Orange S.A – Who were operating in the UK as T-Mobile and Orange, respectively.
They also provide the EE TV Box and IPTV (Internet Protocol Television). This is a form of file transfer that is known as streaming media – a quicker way to watch media online using less bandwidth.
The original name “Everything Everywhere” was coined in 2010. In November of 2012, they suffered a staff cut-back of 550 staff. In September of 2012, they switched to the brand name “EE” and secured exclusive handset deals over the coming years.
In 2013, the network began its testing of LTE Advanced and launched this super-fast platform in October 2014.
In February 2016, the network was purchased by the BT Group for 12.5 billion (reference) – from there on the merge of it’s award winning emergency service, it’s business divisions and other sectors has been constant work.
Postal Address
Mobile:
EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom
Broadband:
Customer Care
PO Box 486
Rotherham
S63 5ZX
United Kingdom
