The DPS (Deposit Protection Service) customer services helpline can be contacted by phone: Open Monday – Friday – 8:00 AM-6:00 PM and Saturday – 9:00 AM-1:00 PM.
DPS Customer Service Hours
The DPS helpline is available to take your call Monday – Friday – 8:00 AM-6:00 PM and Saturday – 9:00 AM-1:00 PM. Holiday hours may vary.
|Monday||8:00 AM||6:00 PM|
|Tuesday||8:00 AM||6:00 PM|
|Wednesday||8:00 AM||6:00 PM|
|Thursday||8:00 AM||6:00 PM|
|Friday||8:00 AM||6:00 PM|
|Saturday||9:00 AM||1:00 PM|
Tips for Contacting DPS
• Always have your details ready when calling the DPS customer services line. This will include the address of the property you are calling about, your account number and personal details of you and possibly the name of your landlord/tenant.
• Follow the instructions given by the automated voice prompting service and you will be directed to the next available DPS customer care agent, who will be happy to help with your query.
• Remember that the service is there for both you and the tenant/landlord. If you have a claim to make, first talk to a DPS helpline advisor and they will be able to advise you about speaking to the courts to make a claim.
Frequently Asked Questions
How much does the service cost?
The scheme is open to all tenants and landlords. There are no membership fees.
Do I need to give you the T’s & C’s with the “Prescribed Information”?
Can I make a single claim through DPS?
Yes, to make the claim, either yourself or the landlord/tenant must confirm the claim of all or part of the deposit. A statutory declaration within 14 days must be provided. You can start this process by clicking the “Start Single Claim Process” from the “repayments” section on your account online. Alternatively contact the DPS telephone number provided on this page and speak to an agent.
Will I have to go to court if there is a dispute?
Not necessarily. They have an evidence based department – The Alternative Dispute Resolution (ADR). This department will work with both parties to come to a conclusion based on the evidence at hand. If this method fails or if one of the involved parties does not comply with the adjudicator, then a court order can be filed. To hear more about this process, speak to one of the agents by calling the DPS phone number listed here.
The DPS is a custodial scheme that was set up to regulate the deposits paid by tenants in England and Wales. The scheme was set up to help tenants and landlords manage the deposits that are paid by tenants. Deposits are typically a months rent and several complaints had been made over the years by tenants who’s landlords refused to pay back the deposits for no valid reason, or were slow in paying it back.
The enforcement of the law states that the landlord has no right to retain the deposit (reference) if a valid reason isn’t presented within 30 days. If the tenant applies for the deposit to be protected and the landlord doesn’t comply, the landlord could end up paying three times the value of the deposit.
A claim can be made by either the landlord or the tenant within 14 days after the tenancy has ended.
The Deposit Protection Service
Table of Contents
- 1 DPS Customer Service Hours
- 2 Tips for Contacting DPS
- 3 Frequently Asked Questions
- 4 About DPS