DLA Helpline Contact Number

The DLA helpline (Disability Living Allowance) can be contacted by phone: Open Weekdays – 8:00 AM-6:00 PM.

Customer Service is OpenHelpline is Open
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DLA Telephone Helpline Hours

The DLA helpline is available to take your call Weekdays – 8:00 AM-6:00 PM. Holiday phone hours may vary.

Day Open Closed
Monday 8:00 AM 6:00 PM
Tuesday 8:00 AM 6:00 PM
Wednesday 8:00 AM 6:00 PM
Thursday 8:00 AM 6:00 PM
Friday 8:00 AM 6:00 PM

Tips for Contacting DLA

• You will need to confirm some personal details, so before you call the DLA contact number have your National Insurance number ready as well as the details of your claim and personal information such as date of birth and date of last claim, etc..

• Listen carefully to the DLA customer care line voice prompt service as this will guide you through the menus. Follow the instructions that best describe your query and you will be put through to an agent that is capable of dealing with your issue.

• Be polite to the staff at DLA customer services. The are trained professionals that deal with tough situations daily. Any abuse towards the staff won’t be tolerated and will most likely lengthen the time is takes for your query to be resolved.

Frequently Asked Questions

Can I claim if I have walking difficulties?

You may be able to claim for mobility if you:

• Can’t walk
• Could become severely ill by walking
• You have no feet or legs
• You have severe mental impairment and claim full DLA
• You need help from someone when you walk outdoors
• Can only walk a short distance without severe discomfort
• Have been assessed and are 100% blind and at least 80% deaf (needing assistance outdoors)

Why do I need to go to an assessment?

You will need to be assessed to see find out what level of care you need to claim for. If you need to be assessed, you will be sent a letter detailing why and where your appointment is and you must bring either a passport or any 3 of the following pieces of identification:

• Life insurance policy
• Bank statements
• Driver’s license (full)
• Birth certificate

Can I claim for the “Care” component?

You can make a claim if you:

• Need help from someone else and will be injuring yourself or someone else if it’s not provided.
• Need someone with you when you undergo dialysis.
• Need help washing yourself, dressing yourself, eating, using the toilet or expressing yourself.
• Need help with cooking a main meal

How are payments made?

DLA is usually paid every 4 weeks. All benefits, pensions and allowances are paid into an account, such as bank account.

About Disability Living Allowance

The DLA is a welfare / social security benefit in the United Kingdom. The benefit is paid to claimants who have mobility or personal care needs because of a physical or mental disability.

This benefit was introduced in 1992 to merger the two existing (mobility allowance and attendance allowance) and introduce another two lower rate benefits.

In 2013, this benefit began to be phased out and is now recognised by government as the PIP (Personal Independent Payment). Although the phasing out is now complete, children below 16 can still claim as well as existing claimants who were 65 or over on the 8th of April 2013.

To qualify for a PIP, you will need to be assessed (reference) and declared in need of this social security. You can find out more by calling the DLA phone number listed here.

Postal Address

Warbreck House
Warbreck Hill