Carers Allowance Helpline Contact Number

The Carers Allowance customer services helpline can be contacted by phone: Open Monday-Friday – 8:00 AM-6:00 PM.

Customer Service is OpenHelpline is Open
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Carers Allowance Telephone Helpline Hours

The Careers Allowance helpline is available to take your call Monday-Friday – 8:00 AM-6:00 PM. Holiday support hours may vary.

Day Open Closed
Monday 8:00 AM 6:00 PM
Tuesday 8:00 AM 6:00 PM
Wednesday 8:00 AM 6:00 PM
Thursday 8:00 AM 6:00 PM
Friday 8:00 AM 6:00 PM

Tips for Contacting Carers Allowance

• Have your details ready when you contact Carers Allowance customer service line. This will include your National Insurance number, personal details such as date of birth and full name and address and could include details of your last payments or payments from employers or other benefits.

• If you have a long and detailed query that you need to discuss, it’s a good idea to write these points down before you call the Carers Allowance contact number. This will ensure you get all your points seen to and you can review the information you needed to get, before you end the call.

• Listen to the Carers Allowance customer services voice messaging system and follow the prompts that best describe the nature of your enquiry. Failure to do so could lead to your call taking longer than necessary.

• Be polite and direct with the staff at Carers Allowance customer care. They are well trained to deal with a range of queries and are not obliged to listen to any verbal abuse.

Frequently Asked Questions

How will I be paid?

You can choose how you want to be paid. Here are the options:

• Every 13 weeks
• Every 4 weeks
• Weekly (in advance)

All benefits will be paid in an account. (Bank or building society account).

You will also automatically get National Insurance Credits and additional contributions to your National State Pension. You may be liable for a council tax reduction, so get in touch with your local council too.

How do I prove that I’m a carer?

Before using the Carers Allowance telephone number on this page to make your application, it would be a good idea to register Carers Support Centre. They will issue you will a membership number (personal ID number) and a card. Other wise, call Carers allowance phone number and speak to one of the agents who will be able to advise you further.

How do I know of I’m eligible for the Carers Allowance?

The person who you are caring for must fulfil one of the following criteria:

• Must receive a DLA (Disability Living Allowance)
• Must receive a PIP (Personal Independent Payment)
• Must receive Attendance Allowance
• Must receive Armed Forces Independent Payment

You must fulfil ALL of the following criteria:

• You care for someone for at least 5 hours a week
• You are 16 or older
• Have been in England, Scotland or Wales for 2 of the last 3 years
• You’re not studying full-time
• Not studying 21 hours a weeks or more
• After taxes and expenses, you’re not bringing home more than £110 per week

About Carers Allowance

Carers allowance is a non-contributory allowance benefit in the United Kingdom. This is a type of welfare paid to people who look after the needs of a disabled person for 35 hours a week or more.

The person who receives the payment must be looking after someone who is registered as disabled and he/she must get the Attendance Allowance, DLA (Disability Living Allowance) or Constant Attendance Allowance. There is no definite term for what is meant by “caring for them”.

This benefit is “means-tested”, which means that the claimant must be able to prove that they are not earning above a certain amount and are in genuine need of the benefit.

People who are gainfully employed or are studying full time are excluded from receiving this benefit as well as well as any claimant that is earning more than £110 per week (reference) after tax and expenses.

The service benefit was started in 1976 and established as the Invalid Care Allowance. Married women were not allowed to claim this on the grounds that they were natural carers who were in the the position of doing what was already assigned to them. This was disputed in 1986 in the case of Jackie Drake in the European Court.

Postal Address

Carers Allowance Unit
Mail Handling Site A
WV98 2AB