BT Customer Services Contact Phone Number

The BT customer services helpline can be contacted by phone: Open Monday – Friday – 8:00 AM-9:00 PM, Saturday – 8:00 AM-8:00 PM and Sunday – 9:00 AM-6:00 PM.

*Calls to 084 numbers cost 7p per minute plus your phone company’s access charge. We are not associated or affiliated with any of the companies or government agencies listed on the website, trademarks are property of their respective owners

BT Customer Service Hours

The BT broadband customer services team is available to take your call Monday – Friday – 8:00 AM-9:00 PM, Saturday – 8:00 AM-8:00 PM and Sunday – 9:00 AM-6:00 PM. Holiday hours may vary.


Day Open Closed
Monday 8:00 AM 9:00 PM
Tuesday 8:00 AM 9:00 PM
Wednesday 8:00 AM 9:00 PM
Thursday 8:00 AM 9:00 PM
Friday 8:00 AM 9:00 PM
Saturday 8:00 AM 8:00 PM
Sunday 9:00 AM 6:00 PM

Tips for Contacting BT

• Please remember to have your account details ready when you call the BT helpline. You will need to answer some security questions too – such as your full name, date of birth, broadband modem identity, etc.

• At BT broadband contact number the staff is well trained professionals that are able to deal with an array of queries ranging from account disputes to broadband technical queries. Listen carefully to the voice prompting service and follow the instructions to be transferred to the correct department. Failure to do so, could result in your call time being lengthened.

• Please treat the BT contact number customer care advisors with the same respect you wish to be treated with. The staff are fully competent, but are not responsible for complaints or queries that you may have.

Frequently Asked Questions

What is BT WiFi?

BT WiFi is a wireless broadband service that you are able to use around the UK and Ireland in public places. These are known as “hotspots”. Provided you are a customer, you can access them at coffee shops, airports, hotels, city centre locations and motorway service stations.

To find out more or how to purchase a subscription or buy a voucher, contact BT broadband telephone number provided here and speak to an agent.

How do I get the unlimited BT Broadband service?

If you are a subscriber from March of 2009, you already have this service. Just use your BT email address and password when prompted from a BT Hotspot.

How do I make a payment?

You can pay your bill by Direct Debit, by using the My BT app, via phone – calling the BT telephone number here, by bank transfer, by cheque and by cash at PayPoint locations.

For any other questions you may have regarding your account, broadband, television subscription service or questions regarding any other of the services, please call the BT phone number provided here and speak to an agent who will be able to help you.

About BT

BT (actually BT Group plc is the holding company that owns the brand “British Telecommunications plc”. It is a British company based in London, United Kingdom, with businesses in over 180 countries around the world.

The Electronic Telegraph Company was founded in 1846 and it was a mass communication network that spread over the whole of the UK. In 1912, the government’s General Post Office became the most significant telecoms provider in the UK. British Telecom was formed in 1980 and became privatised in 1984 (reference), with about 50 percent of it’s shares going to investors.

The company offers telephony services along with broadband and a subscription television service. It has recently acquired EE – the mobile phone network, in a deal of around £12.5 billion. This was finalised in January of 2016.

Postal Address


BT Correspondence Centre
Providence Row
DH98 1BT


BT Business Accounts
Providence Row
DH98 1BT

Corporate enquiries – Registered Office:

BT Group plc,
BT Centre,
81 Newgate Street,
London EC1A 7AJ