Customer Service Contact Number

The customer services helpline can be contacted by phone: Open Monday-Sunday 24hrs.

Customer Service is OpenHelpline is Open
*Calls to 084 numbers cost 7p per minute plus your phone company’s access charge. We are not associated or affiliated with any of the companies or government agencies listed on the website, trademarks are property of their respective owners Customer Service Hours

The phone number customer services team is available to take your call Monday-Sunday 24hrs. Holiday service hours may vary.

Day Open Closed
Monday 12:00 AM 11:59 PM
Tuesday 12:00 AM 11:59 PM
Wednesday 12:00 AM 11:59 PM
Thursday 12:00 AM 11:59 PM
Friday 12:00 AM 11:59 PM
Saturday 12:00 AM 11:59 PM
Sunday 12:00 AM 11:59 PM

Tips for Contacting

• When calling the customer service number, make sure you have the necessary documentation and security details with you as you may need them. This could include the confirmation email, your card details (that you paid with) and any other registration details.

• If you are calling to cancel your reservation, you might be able to complete this online, through the customer services section. If you struggle to find your reservation or aren’t sure if your cancellation was processed, call the telephone number provided here and speak to an advisor.

• helpline will assist you in any way they can as long as your call is polite, clear and regarding your online account, payment or reservation.

Frequently Asked Questions

How do I know if my reservation has been processed?

The first indication is that as soon as your booking is complete, a “confirmation page” is shown. The second indication is an email that is sent to the email address you registered with.
These both contain details about your reservation – dates, hotel, booking number, PIN code, etc…

How do I make a cancellation?

You can use the self service tool directly from their website or call the contact number to speak to an agent. Please check the cancellation policy of the hotel before you do this as policy differs and they are not responsible for these changes.

What is included in the price?

Under the “Room Type” section on the hotel booking page, you will see all the facilities that particular order has included. This information will also be in your confirmation email.

When is my card debited?

Your payment will depend on the hotel and the room type. You can click the “Hotel Policies” tab to see the payment policy of that particular hotel. This information could be included in your confirmation email too. Alternatively, call the number to speak to an agent.

About is an online booking accommodation website that is based in Enschede, Amsterdam.

It started as a small enterprise in 1996 and in 2005 it was purchased by The Priceline Group for $133 million. They later purchased for $161 million. This acquisition proved to be highly praised as “the best acquisition in internet history” – taking the company from a $19 million loss to a $1.1 billion profit in 9 years.

It has had it’s fair share of controversy over the years (reference). It is regularly under investigation by competition authorities around Europe. This has become a typical endeavour when you reach the point of such market dominance. In fact, only Tripadvisor can call itself competition.

It has over 700 000 properties around the world, under contract and deals with over 900 000 reservations a day. The website is available in 42 languages.

Postal Address B.V.
Herengracht 597
1017 CE Amsterdam

Postal address:
Postbus 1639
1000 BP Amsterdam