The Boohoo customer services helpline can be contacted by phone: Open Monday – Thursday – 9:00 AM-6:30 PM and Friday – 9:00 AM-5:00 PM.
Boohoo Customer Service Hours
The Boohoo customer services team is available to take your call Open Monday – Thursday – 9:00 AM-6:30 PM and Friday – 9:00 AM-5:00 PM.
|Monday||09:00 AM||06:30 PM|
|Tuesday||09:00 AM||06:30 PM|
|Wednesday||09:00 AM||06:30 PM|
|Thursday||09:00 AM||06:30 PM|
|Friday||09:00 AM||05:00 PM|
Why contact Boohoo customer service?
– To get help or support making an online order
– To get support accessing your online account
– To make a query about how to return an item
– To report that an order has not arrived
– To report that an item is damaged or faulty
– To make a query about a certain product or stock
– To make a query about a promotion
– To report a problem with a refund
If you would like to make a query or report a problem with an order that you have already made, you may need your Order Number to hand. Your Order Number can usually be found in your order confirmation email or by logging in to your online account.
If your order does not arrive by the specified delivery date, it may be worth waiting a few days before contacting the Boohoo customer service department. This is because delivery delays are often due to a problem at the delivery company rather than at Boohoo itself.
At the time of writing, their website suggests that customers wait up to four days after the specified delivery date before reporting that their parcel has not arrived.
When returning an item to them, please note that there should be detailed instructions on how to return the item in the original packaging. These instructions should have the answers to any questions you have about returns.
It is an online fashion retailer based at boohoo.com. The company targets teenagers and young adults between the ages 16 – 24 and offers a variety of clothes and accessories for home delivery. Although their headquarters are based in Manchester in the UK, deliveries are shipped as far as Australia and the USA.
It was founded by fashion designer and buyer Carol Kane and entrepreneur Mahmoud Kamani, in 2006. The following year, the company was named one of the ‘Top 10 Online Fashion Websites’ by Cosmopolitan Magazine and appeared at BT’s Online Retail Excellence Awards. Since then, the company has grown exponentially and is thought to be worth £2 billion as of 2017.
The parent company of boohoo.com, Boohoo, also runs the fashion retail websites NastyGal.com, PrettyLittleThing.com and boohooMAN.com, which are also known for their affordable apparel for 16-24 year olds. Joint CEO, Carol Kane, describes the brand as “accessible, aspirational and creative” on the boohoo.com website.