The Aviva Car Insurance customer services helpline can be contacted by phone: Open Monday-Friday – 8:00 AM-8:00 PM, Saturday 8:30 AM-5:00 PM and Sunday 10:00 AM-4:00 PM.
0844 776 8569Aviva Car nsurance Contact Number Hours
The Aviva customer services team is available to take your call Monday-Friday – 8:00 AM-8:00 PM, Saturday 8:30 AM-5:00 PM and Sunday 10:00 AM-4:00 PM. Holiday availability may vary.
| Day | Open | Closed |
|---|---|---|
| Monday | 8:00 AM | 8:00 PM |
| Tuesday | 8:00 AM | 8:00 PM |
| Wednesday | 8:00 AM | 8:00 PM |
| Thursday | 8:00 AM | 8:00 PM |
| Friday | 8:00 AM | 8:00 PM |
| Saturday | 8:30 AM | 5:00 PM |
| Sunday | 10:00 AM | 4:00 PM |
Tips for Contacting Aviva
• Before you contact Aviva car insurance, have all the necessary detail ready for your call. This could include your account number and also all the relevant policy number as well as the name and details of the people listed on those policies.
• Listen carefully to the Aviva contact number voice message system as this will help you to navigate to the relevant staff member who will be able to deal with your enquiry.
• Aviva customer service staff are helpful and polite, so he same respect should be paid to them. Remember that they are there to assist you and are not responsible for any issues you might have.
Frequently Asked Questions
How much have I got in my pension pot?
If you are already an Aviva customer, log in to your account online to see this information. If not or you simply want to speak to an advisor, call the Aviva telephone number on this page and ask for our current pension fund balance.
How do I withdraw money from my pension fund?
You are advised to speak to a financial adviser before any withdrawals from your fund. Keep in mind that you can take as much as you like after the age of 55 – but only the first 25% will be tax free.
Calling the Aviva car insurance number provided here will ensure that you deal with the facts and finances of your fund. Advice will have to be sought elsewhere. Check unbiased.co.uk to find a local adviser.
Where can I find a statement?
You can find your statements online or alternatively, call the Aviva phone number and ask for your latest statement to be sent out.
Aviva Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for general enquiries.
| Menu Option | Dial Code |
|---|---|
| You’re a Financial Advisor | 1 |
| Single Premium Bonds | 11 |
| Already Received Your Policy Documents | 111 |
| New Business | 112 |
| Endowments | 12 |
| Savings Products | 13 |
| Pep, Isa, Unit Trust, Defined Returns, Defined Growth or Deposit Plans Queries | 131 |
| You’re a Financial Advisor | 1311 |
| Use Automated Fund Price Service | 13111 |
| Place an Investment or Repurchase | 13112 |
| General Enquiries or Speak to an Evaluation | 13113 |
| Existing or New Aviva Investor | 1312 |
| Automated Valuation And Fund Price Service | 13121 |
| Automated Valuation | 131211 |
| Automated Current Fund Price | 131212 |
| Looking For a Valuation From an Associate | 13122 |
| Place an Investment or Repurchase | 13123 |
| Other Enquiries | 13124 |
| Discuss Your Pension Account or Bond | 132 |
| Health Claim or Informing About Someone’s Death | 1321 |
| Pension Policy | 1322 |
| Bonds | 1323 |
| Life Policies | 1324 |
| Service Distributors Services Team | 13* |
| Place a Deal | 13*1 |
| Enquiries | 13*2 |
| Protection Products | 14 |
| Retirement Products | 15 |
| Life, Pension or Investment Policy Holder | 2 |
| All Other Enquiries | 3 |
Aviva Car Insurance Phone Menu Options
Get through the automated phone messaging system fast for auto insurance.
| Menu Option | Dial Code | Motor Insurance | 1 |
|---|---|
| Renewal | 11 |
| Calling About Your Policy | 12 |
| New Quote | 13 |
| Claims Team | 14 |
| Reporting a Breakdown or if You Need Your Vehicle Collected | 141 |
| At The Road Side After an Accident And Need Vehicle Recovery | 142 |
| Claims Team | 143 |
| New And Existing Windscreen And Glass Claims | 1431 |
| Glass Repair or Replacement | 14311 |
| Your Car Insurance Includes Glass Cover or You Have an Account With Aviva | 143111 |
| Third Party Insurance or You Do Not Have Glass Cover | 143112 |
| Unsure What Glass Cover You Have | 14311 (Hold) |
| Existing Appointment | 14312 |
| Fire And Theft | 1432 |
| Any Other New Motor Claim | 1433 |
| Any Other Existing Motor Claim | 1433 |
| Not an Aviva Customer | 14341 |
| Talk About Liability | 14342 |
| Any Other Help | 14343 |
| All Other Enquiries | 144 |
| Home | 2 |
| Renewal | 21 |
| Calling About Your Policy | 22 |
| New Quote | 23 |
| Claims Team | 24 |
| Legal Advice | 241 |
| Home Emergency | 242 |
| Homes Plumbing, Drainage, Gas, Electrics, Roofing or a Pest Infestation Related Emergency | 2421 |
| Central or Hot Water Fault | 24211 |
| All Other Enquiries | 24212 |
| Any Other Area of Your Policy Coverage e.g. Home Contents, Car, Pet or Health | 2422 |
| Your Policy or Excess | 243 |
| Existing Claim | 244 |
| Calling For a New Claim | 245 |
Aviva Car Insurance New Quote Phone Menu Options
Get through the automated phone messaging system fast for new auto insurance quote.
| Menu Option | Dial Code |
|---|---|
| Car or Van Insurance | 1 |
| New Quote | 11 |
| Claims Team | 12 |
| Reporting a Breakdown or if You Need Your Vehicle Collected | 121 |
| Cancel Your Call Out | 1211 |
| Other Enquiries | 1212 |
| If You’re At The Roadside After an Accident And Need Vehicle Recovery | 122 |
| Any Glass Claims | 123 |
| Claims Team | 124 |
| Fire And Theft Claims | 1241 |
| Any Other New Motor Claims | 1242 |
| Any Existing Motor Claim | 1243 |
| Not an Aviva Customer | 12431 |
| Talk About Liability | 12432 |
| Any Other Enquiries | 12433 |
| Customer Services | 125 |
| All Other Enquiries | 13 |
| Home Insurance | 2 |
| New Quote | 21 |
| Claims Team | 22 |
| Talk About an Existing Household Claim | 221 |
| Talk About an New Household Claim | 222 |
| Home Emergency | 223 |
| Homes Plumbing, Drainage, Gas, Electrics, Roofing or a Pest Infestation Related Emergency | 2231 |
| Any Other Area of Your Policy Coverage e.g. Home Contents, Car, Pet or Health | 2232 |
| Legal Advice | 224 |
| Do Not Wish to Speak to Claim’s And Would Like to Speak to Customer Service | 225 |
| Any Other Enquiries | 23 |
| Travel Insurance | 3 |
| New Quote | 31 |
| Claims Team | 32 |
| New Travel Claim | 321 |
| Existing Travel Claim | 322 |
| Other Enquiries About Travel Insurance | 33 |
| Bike Insurance | 4 |
| New Quote | 41 |
| Claims Team | 42 |
| Reporting a Breakdown or if You Need Your Vehicle Collected | 421 |
| Cancel Your Call Out | 4211 |
| Any Other Enquiries | 4212 |
| At The Road Side After an Accident And Need Vehicle Recovery | 422 |
| Any Glass Claims | 423 |
| Claims Team | 424 |
| Fire And Theft Claims | 4241 |
| Any Other New Motor Claims | 4242 |
| Any Existing Motor Claims | 4243 |
| Not an Aviva Customer | 42431 |
| Talk About Liability | 42432 |
| Other Enquiries About Existing Claim | 42433 |
| Customer Services | 425 |
| Any Other Enquiries | 43 |
Aviva Car & Motorcycle Insurance Make a Claim Phone Menu Options
Get through the automated phone messaging system fast for making a claim for your car or motorcycle.
| Menu Option | Dial Code |
|---|---|
| Reporting a Breakdown or if You Need Your Vehicle Collected | 1 |
| Cancel Your Call Out | 11 |
| Any Other Enquiries | 12 |
| At The Road Side After an Accident And Need Vehicle Recovery | 2 |
| Any Glass Claims | 3 |
| Glass Repair or Replacement | 31 |
| Your Vehicle Insurance Includes Glass Cover or You Have an Account With Aviva | 311 |
| Third Party Insurance or You Do Not Have Glass Cover | 312 |
| Unsure Which Glass Cover You Have | 313 |
| Existing Appointment | 32 |
| Claims Team | 4 |
| Fire And Theft Claims | 41 |
| Any Other New Motor Claims | 42 |
| Any Existing Motor Claims | 43 |
| Not an Aviva Customer | 431 |
| Talk About Liability | 432 |
| Any Other Enquiries | 433 |
| Customer Services | 5 |
| Menu Option | Dial Code | Health Claim or to Inform About Someone’s Death | 1 |
|---|---|
| Pension Policies | 2 |
| Bond | 3 |
| Life Policies | 4 |
Aviva Endowment Phone Menu Options
Get through the automated phone messaging system fast for help with endowments.
| Menu Option | Dial Code | Changing Your Address | 1 |
|---|---|
| Retirement or Pension Products | 2 |
| If Your Policy Begins With The Letters Et | 21 |
| Any Other Enquiries | 22 |
| About All Other Policies | 3 |
Aviva Home Insurance Claims Phone Menu Options
Get through the automated phone messaging system fast to make a home insurance claim.
| Menu Option | Dial Code | Legal Advice | 1 |
|---|---|
| Home Emergency | 2 |
| Home Emergency Related to Plumbing, Drainage, Gas, Electrics, Roofing or Pest Infestation | 21 |
| Central Heating or Hot Water Fault | 211 |
| Any Other Enquiries | 212 |
| Claim For Any Other Area of Your Policy e.g. Home Contents, Car, Pet or Health | 22 |
| Policy or Excess | 3 |
| Existing Claim | 4 |
| New Claim | 5 |
Aviva Home Insurance Policy Management Phone Menu Options
Get through the automated phone messaging system fast for help with managing your home insurance policy.
| Menu Option | Dial Code | Home Insurance | 1 |
|---|---|
| Renewal | 11 |
| It’s About Your Policy | 12 |
| New Quote | 13 |
| Claims Team | 14 |
| Legal Advice | 141 |
| Home Emergency | 142 |
| Homes Plumbing, Drainage, Gas, Electrics, Roofing or a Pest Infestation Related Emergency | 1421 |
| Claim For Any Other Area of Your Policy e.g. Home Contents, Car, Pet or Health | 1422 |
| Policy or Excess | 143 |
| Existing Claim | 144 |
| New Claim | 145 |
| Any Other Enquiries | 2 |
| Calling About Your Renewal | 21 |
| Calling About Your Policy | 22 |
| New Quote | 23 |
| Claims Team | 24 |
| Reporting a Breakdown or if You Need Your Vehicle Collected | 241 |
| At The Road Side After an Accident And Need Vehicle Recovery | 242 |
| Claims Team | 243 |
| New And Existing Windscreen And Glass Claims | 2431 |
| Fire And Theft Claims | 2432 |
| New Motor Claim | 2433 |
| Existing Motor Claim | 2434 |
| Not an Aviva Customer | 24341 |
| Talk About Liability | 24342 |
| Any Other Enquiries | 24343 |
| Other Enquiries About, Including Your Excess or No Claims Discount | 244 |
Aviva Home Insurance Quote Phone Menu Options
Get through the automated phone messaging system to retrieve and existing quote.
| Menu Option | Dial Code |
|---|---|
| Home Insurance | 1 |
| New Quote | 11 |
| Claims Team | 12 |
| Talk About an Existing Household Claim | 121 |
| Talk About a New Household Claim | 122 |
| Home Emergency | 123 |
| Homes Plumbing, Drainage, Gas, Electrics, Roofing or a Pest Infestation Related Emergency | 1231 |
| Central Heating or Hot Water Fault | 12311 |
| Any Other Enquiries | 12312 |
| Any Other Area of Your Policy Coverage e.g. Home Contents, Car, Pet or Health | 1232 |
| Legal Advice | 124 |
| Customer Services | 125 |
| Any Other Enquiries | 13 |
| Travel Insurance | 2 |
| New Quote | 21 |
| Claims Team | 22 |
| New Travel Claim | 221 |
| Existing Travel Claim | 222 |
| Other Enquiries About Travel Insurance | 23 |
| Any Other Insurance | 3 |
| New Quote | 31 |
| Claims Team | 32 |
| Reporting a Breakdown or if You Need Your Vehicle Collected | 321 |
| At The Road Side After an Accident And Need Vehicle Recovery | 322 |
| Any Glass Claims | 323 |
| Glass Repair or Replacement | 3231 |
| Calling About an Existing Appointment | 3232 |
| Calling About Work Aviva Already Completed On Your Vehicle | 3233 |
| Claims Team | 324 |
| Fire And Theft Claims | 3241 |
| Any Other New Motor Claims | 3242 |
| Any Existing Motor Claim | 3243 |
| Not an Aviva Customer | 12431 |
| Talk About Liability | 32432 |
| Any Other Enquiries | 32433 |
| Customer Services | 325 |
| Any Other Enquiries | 33 |
Aviva Investment Bonds Phone Menu Options
Get through the automated phone messaging system fast for general enquiries.
| Menu Option | Dial Code | Health Claim or to Inform About Someone’s Death | 1 |
|---|---|
| Pension Policies | 2 |
| Bonds | 3 |
| Life Policies | 4 |
Aviva Motor Insurance Breakdown Phone Menu Options
Get through the automated phone messaging system fast for helping amending or renewing your policy.
| Menu Option | Dial Code |
|---|---|
| Breakdown, Van or Car Insurance | 1 |
| Renewal | 11 |
| About Your Policy | 12 |
| New Quote | 13 |
| Claims Team | 14 |
| Reporting a Breakdown or if You Need Your Vehicle Collected | 141 |
| At The Road Side After an Accident And Need Vehicle Recovery | 142 |
| Claims Team | 143 |
| New And Existing Windscreen And Glass Claims | 1431 |
| Glass Repair or Replacement | 14311 |
| Existing Appointment | 14312 |
| Fire And Theft | 1432 |
| Any Other New Motor Claim | 1433 |
| Any Other Existing Motor Claim | 1434 |
| Not an Aviva Customer | 14341 |
| Talk About Liability | 14342 |
| Any Other Help | 14343 |
| All Other Enquiries | 144 |
| Home Insurance | 2 |
| Renewal | 21 |
| Calling About Your Policy | 22 |
| New Quote | 23 |
| Claims Team | 24 |
| Legal Advice | 241 |
| Home Emergency | 242 |
| Homes Plumbing, Drainage, Gas, Electrics, Roofing or a Pest Infestation Related Emergency | 2421 |
| Central or Hot Water Fault | 24211 |
| All Other Enquiries | 24212 |
| Any Other Area of Your Policy Coverage e.g. Home Contents, Car, Pet or Health | 2422 |
| Your Policy or Excess | 243 |
| Existing Claim | 244 |
| Calling For a New Claim | 245 |
| Travel Insurance | 3 |
| Renewal | 31 |
| Calling About Your Policy | 32 |
| New Quote | 33 |
| Claims Team | 34 |
| New Travel Claim | 341 |
| Existing Travel Claim | 342 |
Aviva Motorcycle Insurance Claims Phone Menu Options
Get through the automated phone messaging system fast for motorcycle insurance claims.
| Menu Option | Dial Code |
|---|---|
| Reporting a Breakdown or if You Need Your Vehicle Collected | 1 |
| Cancel Your Call Out | 11 |
| Any Other Enquiries | 12 |
| At The Road Side After an Accident And Need Vehicle Recovery | 2 |
| Any Glass Claims | 3 |
| Glass Repair or Replacement | 31 |
| Your Vehicle Insurance Includes Glass Cover or You Have an Account With Aviva | 311 |
| Third Party Insurance or You Do Not Have Glass Cover | 312 |
| Unsure Which Glass Cover You Have | 313 |
| Existing Appointment | 32 |
| Claims Team | 4 |
| Fire And Theft Claims | 41 |
| Any Other New Motor Claims | 42 |
| Any Existing Motor Claim | 43 |
| Not an Aviva Customer | 431 |
| Talk About Liability | 432 |
| Any Other Enquiries | 433 |
| Customer Services | 5 |
Aviva Motorcycle Insurance Policy Management Phone Menu Options
Get through the automated phone messaging system fast for help managing your motorcycle policy.
| Menu Option | Dial Code | Motorcycle Insurance | 1 |
|---|---|
| New Quote | 11 |
| Claims Team | 12 |
| Reporting a Breakdown or if You Need Your Vehicle Collected | 121 |
| At The Road Side After an Accident And Need Vehicle Recovery | 122 |
| Claims Team | 123 |
| New And Existing Windscreen And Glass Claims | 1231 |
| Fire And Theft Claims | 1232 |
| New Motor Claim | 1233 |
| Existing Motor Claim | 1234 |
| Not an Aviva Customer | 12341 |
| Talk About Liability | 12342 |
| Any Other Enquiries | 12343 |
| Any Other Enquiries About Claims | 13 |
| All Other Enquiries About Motorcycle Insurance | 2 |
Aviva Pension Phone Menu Options
Get through the automated phone messaging system fast for general enquiries.
| Menu Option | Dial Code | Health Claim or Informing About Someone’s Death | 1 |
|---|---|
| Pension Policies | 2 |
| Bonds | 3 |
| Life Policies | 4 |
Aviva Pet Insurance Phone Menu Options
Get through the automated phone messaging system fast to make a pet insurance claim.
| Menu Option | Dial Code | Recently Received Your Renewal Documents | 1 |
|---|---|
| Claims Query | 2 |
| Require a Claim Form | 21 |
| Speak to a Claims Colleague | 22 |
| All Other Enquiries About Pet Insurance | 3 |
Aviva Travel Insurance Phone Menu Options
Get through the automated phone messaging system fast for auto insurance.
| Menu Option | Dial Code | Travel Insurance | 1 |
|---|---|
| New Quote | 11 |
| Be Put Through to ‘All Clear’ For Travellers Over 80 | 111 |
| New Quote or Renew Your Annual Multi Trip Policy | 1111 |
| All Other Enquiries About Travel Quote | 111 (Hold) |
| Any Other Enquiries | 112 |
| Claims Team | 12 |
| New Travel Claim | 121 |
| Existing Travel Claim | 122 |
| Other Enquiries About Travel Insurance | 13 |
| Home Insurance | 2 |
| New Quote | 21 |
| Claims Team | 22 |
| Legal Advice | 221 |
| Home Emergency | 222 |
| Experiencing a Home Emergency | 2221 |
| Central Heating or Hot Water Fault | 22211 |
| Other Enquiries About Home Emergency | 22212 |
| Claim Regarding Any Other Area of Your Policy Coverage | 2222 |
| Calling About Policy or Excess | 223 |
| Existing Claim | 224 |
| New Claim | 225 |
| Any Other Enquiries | 23 |
| Other Enquiries | 3 |
| New Quote | 31 |
| Claims Team | 32 |
| Reporting a Breakdown or if You Need Your Vehicle Collected | 321 |
| At The Road Side After an Accident And Need Vehicle Recovery | 322 |
| Claims Team | 323 |
| New And Existing Windscreen And Glass Claims | 3231 |
| Fire And Theft Claims | 3232 |
| New Motor Claim | 3233 |
| Existing Motor Claim | 3234 |
| Not an Aviva Customer | 32341 |
| Talk About Liability | 32342 |
| Any Other Enquiries | 24343 |
| Other Enquiries About, Including Your Excess or No Claims Discount | 324 |
| All Other Enquiries | 33 |
About Aviva
Aviva was founded in 2002 as a result of a merger between CGU and Norwich Union. A British international insurance company based in London, Aviva has over 30 million customers in 16 countries. It’s biggest market is the UK, being the biggest general insurer and leading life and pension provider, followed by being the second largest insurer in Canada.
Aviva is listed on both the FTSE 100 Index and on the New York Stock Exchange.
Formerly partly Norwich Union, Aviva transferred her client base to the new name and phased out the old name over a period of 5 years.
They purchased RAC plc Breakdown recovery in 2005 for £1.1 billion which it then later sold to The Carslyle Group in 2011 for £1 billion.
In 2012, they announced plan to close or sell 16 of their non-essential businesses to focus on the main areas of business. Part of this change was the sale of its South Korea operation.
Later that year, Aviva US Corporation was sold to Athene Holding for $1.8 billion, which was then later sold again to Global Atlantic.
In 2015 Aviva carried out a share take-over of Friends Life Group as the CEO for that group (Andy Briggs) became the UK Aviva Life CEO.
Postal Address
Aviva
St Helens
1 Undershaft
London
EC3P 3DQ
Table of Contents
- 1 Aviva Car nsurance Contact Number Hours
- 2 Tips for Contacting Aviva
- 3 Frequently Asked Questions
- 4 Aviva Phone Menu Options & Dial Code Shortcuts
- 4.1 Aviva Car Insurance Phone Menu Options
- 4.2 Aviva Car Insurance New Quote Phone Menu Options
- 4.3 Aviva Car & Motorcycle Insurance Make a Claim Phone Menu Options
- 4.4 Aviva Health Insurance Claims Phone Menu Options
- 4.5 Aviva Endowment Phone Menu Options
- 4.6 Aviva Home Insurance Claims Phone Menu Options
- 4.7 Aviva Home Insurance Policy Management Phone Menu Options
- 4.8 Aviva Home Insurance Quote Phone Menu Options
- 4.9 Aviva Investment Bonds Phone Menu Options
- 4.10 Aviva Motor Insurance Breakdown Phone Menu Options
- 4.11 Aviva Motorcycle Insurance Claims Phone Menu Options
- 4.12 Aviva Motorcycle Insurance Policy Management Phone Menu Options
- 4.13 Aviva Pension Phone Menu Options
- 4.14 Aviva Pet Insurance Phone Menu Options
- 4.15 Aviva Travel Insurance Phone Menu Options
- 5 About Aviva
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