First Central Customer Service Contact Number

The 1st Central customer services helpline can be contacted by phone: Open Monday – Friday – 8:00 AM-8:00 PM and Saturday – 9:00 AM-5:00 PM and Sunday – 10:00 AM-2:00 PM & Bank holidays 10:00 AM-4:00 AM.

*Calls to 084 numbers cost 7p per minute plus your phone company’s access charge. We are not associated or affiliated with any of the companies or government agencies listed on the website, trademarks are property of their respective owners

1st Central Customer Service Hours

The 1st Central customer services team is available to take your call Monday – Friday – 8:00 AM-8:00 PM and Saturday – 9:00 AM-5:00 PM and Sunday – 10:00 AM-2:00 PM & Bank holidays 10:00 AM-4:00 AM.

Day Open Closed
Monday 08:00 AM 08:00 PM
Tuesday 08:00 AM 08:00 PM
Wednesday 08:00 AM 08:00 PM
Thursday 08:00 AM 08:00 PM
Friday 08:00 AM 08:00 PM
Saturday 09:00 AM 05:00 PM
Sunday 10:00 AM 02:00 PM

Why contact 1st Central customer service?

– To get a car insurance quote

– To find out more about 1st Central’s insurance policies

– To cancel your car insurance policy

– To ask a question about the terms and conditions of your policy

– To request changes to be made to your account

– To request changes to be made to your payment method or frequency

– To change the contact details or address on your account

– To add a driver to a car insurance policy

– To request the vehicle to be changed on a car insurance policy

– To make an insurance claim

– To discuss your No Claims Discount

Keep in mind, cancelling a policy may incur a charge. There may be some additional charges for other changes too, or the cost of your policy could increase due to certain changes. Make sure to check the terms and conditions of your car insurance policy to find out what fees or charges you could be subject to.

If you are already a 1st Central customer, you may need your policy certificate to hand to make some changes. Keep in mind, many changes can be made by logging in to your account on the 1st Central website. If you forget your account password, you may be able to reset/retrieve it on the 1st Central log in page.

About 1st Central

1st Central is a car insurance company based in the United Kingdom. It is a subsidiary of FCG, or First Central Group, which is also the parent company of Skyfire Insurance. The company was officially founded in 2008 and is headquartered in Haywards Heath. There are approximately 600 employees at the company working in two offices. The company is believed to have sold more than 2 million policies since its founding.

1st Central started out in 2006 when four businessmen – Ken Acott, Tom Acott, Peter Creed, and Patrick Tilley – came together to create First Central Enterprises Limited. The business was officially founded and sold its first car insurance policy in 2008 via Go Compare, a price comparison website. Following its first sale, the company branched out to other price comparison sites, such as,, and

In 2013, the company launched its first television advert and sold its one millionth insurance policy. Not long after, the company was rated at five stars by Defaqto, a well-known UK-based independent financial information company, and has maintained this rating between 2014 and 2017. Furthermore, it has won a number of prestigious awards, including an Employer of the Year award on three separate occasions and the Highly Commended award from Celent Model Insurer Awards in 2014.