Welsh Water Customer Service Contact Number

The Welsh Water customer services helpline can be contacted by phone: Open Monday – Friday – 8:00 AM-8:00 PM and Saturday – 8:30 AM-1:30 PM.

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Welsh Water Customer Service Hours

The Welsh Water customer services team is available to take your call Open Monday – Friday – 8:00 AM-8:00 PM and Saturday – 8:30 AM-1:30 PM.

DayOpenClosed
Monday08:00 AM08:00 PM
Tuesday08:00 AM08:00 PM
Wednesday08:00 AM08:00 PM
Thursday08:00 AM08:00 PM
Friday08:00 AM08:00 PM
Saturday08:30 AM01:30 PM

Why contact Welsh Water customer service?

– To enquire about their services

– To arrange or change payment methods for their services

– To inform them that you are moving house

– To make a query as a landlord or residence manager

– To register a tenant

– To submit a meter reading

– To report a leak or blockage

– To report an odour or sewer pollution

– To report high or low water pressure

– To make a query about a bill

– To get advice about saving water

– To set up or amend direct debit payments

– To enquire about the HelpU tariff for low-income households

At the time of writing, you may be eligible for the lower-priced HelpU tariff if you have a household income of less than £15,000 per year.

Remember, many account changes can be managed by logging in to your online account on their website.

Keep in mind, some leaks and blockages are the responsibility of the resident, not the company. It may be worth checking their website to find out if your leak or blockage will be covered by the company.

About Welsh Water

Welsh Water, officially known as Dwr Cmru Welsh Water, is a water service company in Wales. The company provides drinking water and wastewater services to the majority of Wales and some parts of West England. It is headquartered in Nelson, Wales and has been owned by Glas Cymru Limited since 2001.

The company came about after the privatisation of the Welsh Water Authority in 1989. The Authority itself was a result of the 1973 Water Act, a nationwide restructuring of water companies in the United Kingdom. When it was founded, it took over a number of smaller water services public sectors and local authorities, including South West Wales River Authority, Gwent Water Board, and Cardiff County Borough Council. In fact, the company took over approximately 22 public sectors and 11 local authorities.

Today, it is the sixth largest water services company in England and Wales as well as the fourth largest company in Wales. It serves approximately three million customers in 1.4 million homes. The company supplies over 800 million litres of water every day through more than 26,000 kilometres of water mains. It is also considered to be a ‘not-for-profit’ company, with no shareholders and a dedication to reinvesting profits into the company itself.