The Trading Standards customer services helpline can be contacted by phone: Monday – Friday – 9:00 AM-5:00 PM.
Trading Standards Customer Service Hours
The Trading Standards customer services team is available to take your call Monday – Friday – 9:00 AM-5:00 PM.
|Monday||09:00 AM||05:00 PM|
|Tuesday||09:00 AM||05:00 PM|
|Wednesday||09:00 AM||05:00 PM|
|Thursday||09:00 AM||05:00 PM|
|Friday||09:00 AM||05:00 PM|
Why contact Trading Standards customer service?
– To report misleading services or products
– To report unsafe products that have been sold to you or someone else
– To report dangerous items that have been sold to you, such as a car unfit for road use
– To report improper or unfinished work done for you, such as building or renovation
– To report a seller who unfairly pressured you into buying something
– To report counterfeit items
– To ask for advice about a business or trader who could be acting illegally
If you would like to report a trader, you may need to provide a detailed explanation of the incident or situation. Furthermore, you may have to name the company or trader you would like to report and, in some cases, you may also need to provide a business address. The more details you can provide, the easier it should be for them to establish if you have a case that they can follow up.
Depending on the situation, Trading Standards may decide to investigate the company. In some cases, the company being investigated could be entered into training to make sure that they abide by the relevant laws and standards in the future. In other cases, the company or trader could be prosecuted.
About Trading Standards
Trading Standards is a collection of departments in British parliament. The departments work together, using there authority in different areas – such as environment, health and safety, and licensing – to ensure trading is carried out legally and ethically. This may involve carrying out investigations of companies, taking legal action and/or providing training on better practices.
The department was previously known as Weights and Measures Acts, which referred to the direct checking of weights and measurement of products being traded in the UK. Some form of weights and measures laws have existed for over 1,000 years in the UK. However, it wasn’t until 1985 that the Weights and Measures Act came into law and expanded its scope of work. Over time, the authority gained more power and changed its name to Trading Standards to reflect this change.
Today, the department manages everything from food standards to consumer protection and the sale of tobacco to the way prices are decided. The department has links with many other companies throughout the country and can be found through the government website and even the Citizens Advice website. It offers a number of services, on top of the option to report illegal or unethical traders, including accreditation and schemes for traders.