Orange Customer Service Contact Number

The Orange customer services helpline can be contacted by phone: Open Monday-Friday – 8:00 AM-9:00 PM.

Closed
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Orange Customer Service Hours

The Orange customer service number is available to take your call Monday-Friday – 8:00 AM-9:00 PM and Saturday-Sunday 8:00AM-8:00PM. Holiday availability may differ.

Saturday8:00 AM8:00 PMSunday8:00 AM8:00 PM

DayOpenClosed
Monday8:00 AM9:00 PM
Tuesday8:00 AM9:00 PM
Wednesday8:00 AM9:00 PM
Thursday8:00 AM9:00 PM
Friday8:00 AM9:00 PM

Tips When You Contact Orange

• Before dialing the Orange telephone number, have you details ready. This could include your mobile phone number, account number, personal details and any other security questions you might usually be asked.

• Listen to the automated voice prompting service from Orange customer service number and follow the instructions given. This will ensure that you are passed on to the correct department, who will be able to quickly deal with your enquiry.

• Before you call the Orange contact number, check to see if your issue can be resolved online. This might actually be the quicker solution, and it saves you having to make a call.

• Be aware that you might hear the name of the new brand “EE” instead of “Orange” – this is because they were being phased out.

Frequently Asked Questions

Why is my phone locked?

Mobile phones are locked as a standard because they are heavily subsidised. If you choose to unlock your phone, you could be breaching the terms of your contract. For more information, call the Orange helpline.

Is 4G worth it?

If you are used to 3G, then 4G is about 5 times faster than that. If it is worth it depends on your situation. With 4G, you can stream high definition videos, play games online, load web pages super-fast and download quickly. If however, you browse a couple of social media apps and read the odd email, then you can judge for yourself whether you need it or not.

To speak about usage and tariffs, call the Orange phone number today.

Should I get insurance?

The cheap cost of a mobile phone seems like an excuse to avoid insurance, but the fact is, the cost of your handset is built into your contract. If you happen to break this phone or it’s stolen, you could pay anywhere between £150 and £650 to replace it (dependent on the phone).

The insurance is just £6 per month from the Orange customer care line. If you forgot to add this at the time of the order, don’t worry you can add it now by calling them today.

Orange Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast.

Menu OptionDial Code
Existing EE (Orange) Broadband Customer or Recently Ordered Broadband1
Fault with Home Broadband or Landline Service11
Queries with Existing Home Services12
Cancellations13
Order EE (Orange) Broadband2

About Orange

It is one of the United Kingdom’s longest operating mobile network service providers. They launched in 1993 and seven years later were purchased by France Télécom in 2000.

They establish “Orange plc” in 1995 and initiated a holding company structure and in April 1996 – the went public on the London Stock Exchange and NASDAQ.

By July of 1997, they had over 1 million customer around the UK.

Mannesmann AG (a German conglomerate) purchased the company in 1999 for $33 billion (reference), which caused Vodafone to rather quickly make a successful bid for the German business. Vodafone weren’t allowed to hold two licenses for mobile networks, so France Télécom stepped in and bought the company for $37 billion.

They merged with T Mobile in 2009. After some investigations into fair market practice, these two brands eventually set out to create the EE brand.

The company is being phased out in the UK. If you currently have an Orange contract, it won’t be renewed with the same name brand.

Sponsorship deals by Orange have included, Arrows Formula 1 Team, British Academy of Film and Television Arts Awards (BAFTAS) as well as the Glastonbury festival.

Postal Address

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom