Income Support Contact Number

The Income Support helpline can be contacted by phone: Open Monday-Friday – 8:00 AM-6:00 PM.

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Income Support Telephone Helpline Hours

The Income Support phone number is available to take your call Monday-Friday – 8:00 AM-6:00 PM. Holiday hours may differ.

DayOpenClosed
Monday8:00 AM6:00 PM
Tuesday8:00 AM6:00 PM
Wednesday8:00 AM6:00 PM
Thursday8:00 AM6:00 PM
Friday8:00 AM6:00 PM

Tips for Contacting Income Support

• Please remember to have your personal details with you. This will include your National Insurance number, along with your full name, date of birth and details that may be pertinent to your claim, such as tenancy contracts, employment information and other income source details.

• If you have a claim, make sure you have all the information that you need to make that claim, before you ring the Income Support number.

Frequently Asked Questions

Am I eligible to make a claim?

You may be able to claim if you answer “yes” to ALL of the following:

• Are you between 16 and pension age?
• Do you work less than 16 hours per week and your partner works less than 24 hours per week?
• Do you live in England, Scotland or Wales?
• Are you a single parent with a child under 5 or a carer or pregnant?
• You have little or no income and less than £16000 in savings?

If you’re unclear about these criteria, contact Income Support helpline and talk with an advisor about making a claim.

Do I need to notify Income Support if my circumstances change?

Yes, you need to call the Income Support telephone number immediately if any of the following apply to you:

• Your income has changed
• You moved home
• Your savings has changed
• Someone has moved into or out of your home
• You recently became employed

How do I get paid?

You will be paid via a bank transfer. There are two payments, a personal allowance payment and premiums.

As of 2016, here are the latest payment amounts:

StatusAgeWeekly Payment
Single16 to 24£57.90
Single25 or over£73.10
Lone parent16 to 17£57.90
Lone parent18 or over£73.10
CouplesBoth under 18£57.90
CouplesBoth under 18 – ‘higher rate’£87.50
CouplesOne under 18, the other 18 to 24£57.90
CouplesOne under 18, the other 25 or over£73.10
CouplesOne under 18, one over – ‘higher rate’£114.85
CouplesBoth 18 or over£114.85

About Income Support

Income Support is a benefit in the United Kingdom. It is specifically for people who earn a low wage or none at all. Any savings the applicant has that is over £6000, will effect the payments – and anyone with over £16,000 in savings will not be successful in their application.

People that apply for them may still claim others too (reference), such as Council Tax Benefit and Housing Benefit.

If the applicant is studying, they may be able to claim if they meet the following conditions:

• They are an orphan with no carer or guardian
• They are severely disabled
• They are not in touch with their parents

Proof of disability is required and an assessment will need to take place to validate the claimant’s word.

Postal Address

DWP Newport FEPS ESA
Post Handling Site B
Wolverhampton
WV99 2EL