The Domestic and General customer services helpline can be contacted by phone: Open Monday – Friday – 7:00 AM-10:00 PM and Weekends – 8:00 AM-8:00 PM.
Domestic and General Customer Service Hours
The Domestic and General customer services team is available to take your call Open Monday – Friday – 7:00 AM-10:00 PM and Weekends – 8:00 AM-8:00 PM.
|Monday||7:00 AM||10:00 PM|
|Tuesday||7:00 AM||10:00 PM|
|Wednesday||7:00 AM||10:00 PM|
|Thursday||7:00 AM||10:00 PM|
|Friday||7:00 AM||10:00 PM|
|Saturday||8:00 AM||8:00 PM|
|Sunday||8:00 AM||8:00 PM|
Why contact Domestic and General customer service?
– To get an insurance quote
– To make an insurance claim
– To arrange a repair
– To discuss replacing an item
– To ask a question about an insurance policy
– To make a query about terms and conditions
– To request to cancel an insurance plan
– To change details on a current plan
– To ask a question about a product’s warranty
– To discuss repairs after accidentally breaking an item
– To get support managing your account
– To get support accessing your online account
– To discuss repairs of a broken product with no plan
Current Domestic and General customers may need to quote their Policy Number in order to make an insurance claim.
If you would like to become a new customer, you may need to provide a method of payment. Furthermore, if you would like to cover specific items in a plan, you may need the details of the item’s make and model to hand.
About Domestic and General
Domestic and General is an insurance company originally founded in Australia and now headquartered in London, UK. The company protects a variety of household appliances, audio, cameras, heating, mobiles, and televisions.
Domestic and General, often printed as Domestic & General, started out as an insurer of livestock in Western Australia. The company was officially founded in 1912 and has been providing insurance solutions for over a century.
In the 50s, it began expanding its range of insurance options, branching out to technology, kitchens, and heating over the following 20 years. In the 90s, the company expanded its reach to Europe and started to provide 24/7 services.
Nowadays, it serves approximately 16 million customers in 14 countries. The company provides insurance and repair solutions for over 200 electrical items. They are one of the leading providers of appliance care in the United Kingdom.
In instances where an item covered by them cannot be repaired, the company sometimes replaces the item completely. In fact, in 2016, more than 300 products were replaced by them. The company’s website boasts that their call lines are open every single day of the year and 99% of requests for repairs are approved.
Furthermore, at the time of writing, their customer satisfaction rating is 92%. The company has also worked for a number of recognisable names, including Argos, Bosch, Jessops, LG, Nikon, Samsung, and Siemens.