DHL Customer Service Contact Number

The DHL customer services helpline can be contacted by phone: Open Monday-Sunday – 7:00 AM-7:00 PM.

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DHL Customer Service Hours

The DHL helpline is available to take your call Monday-Sunday – 7:00 AM-7:00 PM. Holiday service hours may vary.

DayOpenClosed
Monday7:00 AM7:00 PM
Tuesday7:00 AM7:00 PM
Wednesday7:00 AM7:00 PM
Thursday7:00 AM7:00 PM
Friday7:00 AM7:00 PM
Saturday7:00 AM7:00 PM
Sunday7:00 AM7:00 PM

Tips for Contacting DHL

• Before you call DHL customer service UK contact number, make sure you have your details with you. This will include the tracking number (if this is the reason for your call), your account number (if you have one) or any other details you may have given at the time of your booking.

• Listen carefully to the DHL customer care voice messaging service and follow the prompts to get you through to the right department. Any other DHL helpline transfers within the call won’t be charged to you.

• The DHL contact number UK provided here is for the United Kingdom, but it applies to all packages collected and delivered anywhere throughout the world.

Frequently Asked Questions

How do I track my order?

If you are calling the DHL phone number on this page, you will need to quote the waybill number that you were provided with. This is usually used to track the parcel – if you have lost this, it still may be possible to track using the shipper’s reference number.

What does “Invalid waybill number” mean?

This usually means that you have entered the waybill number incorrectly or the number you are entering is not the waybill number. This is usually a 10 digit numeric number.
If your issue persists, please call the DHL number above and speak to customer services.

Why am I being told to contact DHL customer service number?

This is usually because we have insufficient information to track or deliver your parcel. A slight bit of assistance from you is usually needed to get things going again, please contact the DHL UK customer service helpline for more information.

If I don’t do not have my waybill number, is it still probable to track my shipment?

Yes, under particular cases. If you included a shipper’s reference number on the waybill, you can track your Time Definite and DHL ECONOMY SELECT shipments using their online Shipper’s Reference Tracking service.

You can also track the ECONOMY SELECT shipments by piece identifier (or ‘JD’ number) using their main tracking service.

If you are unable to track by Shipper’s Reference or piece identifier, please contact Customer Service for assistance.

How do I make a claim?

If your shipment did not arrive, it is vital that you contact Customer Service with a correct description of the goods and their packaging as soon as possible. The company holds on to items that do not have a proper address or that has become detached from their packaging.

DHL Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast.

Menu OptionDial Code
You Booked Online & Need Collection Info1
Shipment Information Updates2
Make A Booking3
Make A Booking With Insurance31
Make A Booking With Advisor32
Looking For Help With Making A Booking With “DHL It Now”33
All Other Enquiries4
Arrange Pick Up Of A Parcel41
Get Updates On A Parcel Already Sent42
Any Other Enquiry43

About DHL

DHL is an express mail and logistics company (reference). It is a division of the German owned Deutsche Post DHL and is the largest company of it’s type in the world, spanning services to just about any country.

Originally American, the company was first interested in delivering documents from Honolulu to San Francisco and visa versa. Within 10 years the company had moved to the international stage where it delivered and collected from countries that no one else was working with at the time namely; North Korea, Chine, Vietnam, the Eastern Bloc, Iraq, Cuba and the Soviet Union.

After 3 years of buying shares in them, Deutsche Post finally had majority ownership in 2001 and completed the purchase in 2002.

The founder was Larry Hillblom, who in the 1960’s was studying law at the University of California. He was in need of money and decided to run packages between San Francisco and Los Angeles. He managed to do this up to 5 times a week, for which the companies purchasing his delivery service were able to more than pay for his flights.

After University, he started doing this full time, which is where (after some research) he found that no one else was willing to do the run between San Francisco and Honolulu. He enlisted the help of two of his friends and the rest of his student loan and began expanding almost straight away.

Postal Address

DHL Express
Orbital Park
178-188 Great South West Road
Hounslow
Middlesex
TW4 6JS