Yodel Customer Service Contact Number

The Yodel customer services helpline can be contacted by phone: Open Monday-Friday – 8:00 AM-7:00 PM and Saturday – 9:00 Am-1:00 PM.

Closed
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Yodel Customer Service Hours

The customer services team at the Yodel phone number is available to take your call Monday-Friday – 8:00 AM-7:00 PM and Saturday – 9:00 Am-1:00 PM. Holiday service hours may be different.

DayOpenClosed
Monday8:00 AM7:00 PM
Tuesday8:00 AM7:00 PM
Wednesday8:00 AM7:00 PM
Thursday8:00 AM7:00 PM
Friday8:00 AM7:00 PM
Saturday9:00 AM1:00 PM

Tips for Contacting Yodel

• To save time, have your details ready when you contact the Yodel helpline. The details could include your name, address, collection or delivery address and your tracking information and account number.

Yodel customer service staff are well trained to deal with a whole range of enquiries including:

• Tracking
• Deliveries
• Rearranging a parcel delivery
• Damaged goods
• Returns
• Exchanges
• Collections
• Becoming a client

Frequently Asked Questions

Yodel has not collected my parcel, what are my options?

You were given a time frame in which the parcel was to be collected, check to see if this time has expired before you ring the Yodel contact number.
If this is the case, please rebook the collection and a Yodel driver will collect it at your convenience.

Do I need to be in for a collection?

You are able to leave the parcel with a neighbour as long as it’s a neighbour in the same postcode. You can notify the advisor when you call Yodel customer service number and it would be good idea to leave a note on your door too.

What information do you need if I want to rearrange a parcel?

Find the reference number that is found on the calling card that the driver left. Usual account information will also be needed.

How do I change the delivery address of a parcel?

Please speak to the person or company that is sending the parcel to you – they might be able to make some delivery address adjustments before they send the item(s).

Some Yodel parcel services will allow you to change the delivery address when you rearrange a parcel and after the driver has left their calling card.

About Yodel

Yodel is a parcel delivery service company based in the United Kingdom. It was formed because HDNL (Home Delivery Network) purchased the UK domestic DHL business and it was rebranded as Yodel in 2010. It is a private company – owned by the British billionaires, the Barclay Brothers

Home Delivery Network was the delivery and logistics division of Shop Direct Group (also owned by the Barclay Brothers). Seeing the potential for expanding delivery services outside of the Shop Direct Group, a decision was made to purchase DHL. HDNL demerged in 2008 and the acquisition was made.

Postal Address

Second Floor
Atlantic Pavilion
Albert Dock
Liverpool
Merseyside
L3 4AE