The Vodafone customer services helpline can be contacted by phone: Open 7 Days a Week – 8:00 AM-9:00 PM.
Vodafone UK Customer Service Hours
The Vodafone customer care UK team is available to take your call 7 Days a Week – 8:00 AM-9:00 PM. Holiday availability may be different.
|Monday||8:00 AM||9:00 PM|
|Tuesday||8:00 AM||9:00 PM|
|Wednesday||8:00 AM||9:00 PM|
|Thursday||8:00 AM||9:00 PM|
|Friday||8:00 AM||9:00 PM|
|Saturday||8:00 AM||9:00 PM|
|Sunday||8:00 AM||9:00 PM|
Tips for When You Contact Vodafone
• Please remember to have your details ready when you contact the Vodafone customer care number
. Including your mobile number, account number, last statement (if relevant) and personal details relating to security questions on your account.
• Always treat the Vodafone customer service UK staff with courtesy as they are not responsible for problems with your statements, network service, etc..
• Listen carefully to the Vodafone helpline recorded voice prompting system and follow the instructions to get through to an advisor that is best suited to deal with your particular query. Failure to do so could result in a long call or you having to redial.
Frequently Asked Questions
How do I check my balance?
To check your balance on-screen, dial *141# from your handset and then hit the call button.
You can also dial the Vodafone customer service number UK here to find out your balance.
How do I turn on my voicemail?
You can do this from your phone by dialing 1211. To turn it off, dial 1210.
If you want to change your personal greeting or other setting on your voicemail, call the Vodafone contact number and listen to the options.
What is Vodafone call back?
This is a service available to Pay As You Go customers allowing them to send a text message when they’ve run out of credit or are running low. It asked the other person to call them back.
For more information regarding any services offered, please ring the Vodafone phone number above.
What is my Vodafone mobile number?
Find out your Vodafone mobile number by checking the plastic card that you received your SIM Card in, by logging in to your account and checking your account details, or by dialing *#100# or calling the Vodafone UK contact number.
I’m moving to Vodafone – can I keep my old number?
Yes. If you’re moving to Vodafone from another network provider, you can transfer your old phone number to your new account. Usually, you will need to request a PAC Code from your old network provider and then fill in the ‘Transfer Form’ on the website.
In some cases, your contract with your old network provider and your new contract with Vodafone may have to overlap slightly.
If you close your account with your old network provider before requesting a PAC Code and opening a new account, you may lose access to your old phone number. Call the Vodafone UK number if you require additional assistance.
What is ‘My Vodafone’?
‘My Vodafone’ is an online account you can use to manage your phone usage, bill and personal details. You can use the account to create direct debit payments, view details of payments and bills, and even to edit some of the settings on your mobile phone.
How can I register for My Vodafone?
You can sign up for a My Vodafone account by clicking the ‘Register’ link on the website. To register, you will likely need your mobile number and an email address to hand. You may also need your Vodafone mobile phone with you in order to receive a security code via text message.
Why has my My Vodafone account been locked?
Your My Vodafone account may have been locked because your username or password has been entered incorrectly too many times. You can receive a reminder of your username or reset your password by clicking the ‘Forgotten Your Username’ link or the ‘Forgotten Your Password’ link on the log-in form.
Once you have retrieved the correct username or updated your password, you should be able to log in to your account as usual. Call the Vodafone contact number UK if you are still unable to access your account.
How can I block incoming calls to my Vodafone device?
You can block certain incoming calls by using the ‘Call Barring’ service. Log in to your account and go to ‘Call Barring’ section of your account. Then, simply add numbers that you do not want to receive calls from. You can choose to add specific phone numbers of individuals you would like to block calls from as well as general groups of numbers, such as overseas numbers and premium rate numbers.
Can I change my Vodafone plan?
Yes. You can change your plan via your online account, by ringing Vodafone telephone number or at a Vodafone store. In some cases, you may be able to upgrade your plan but you might not be able to downgrade it. To find out if and when you can downgrade your plan, check your contract or call Vodafone Support.
If you would like some small additions to your plan but you don’t want to upgrade, you can purchase Vodafone’s ‘Extras’ instead. Some of the most common Extras are one-off purchases of extra data, calls or texts.
What calls does my Vodafone ‘Allowance’ cover?
If you have a phone plan that includes a certain ‘Allowance’ of phone calls, there may be some calls that are not included in this allowance. Usually, an allowance will cover all standard UK numbers – these often start with ‘01’, ‘02’, ‘03’ or ‘07’. However, your allowance may not cover calls overseas or calls to premium rate numbers.
Depending on the type of contract you have, you may not be able to call the numbers that aren’t included in your allowance at all or you may be charged on top of your regular allowance for the calls.
You may call the phone number for Vodafone if you have specific queries about your plan.
Vodafone Number Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast.
|Menu Option||Dial Code|
|If You Do Not Have a Valid Pay As You Go Number||*|
|Your Phone is Blocked or You Need Further Information About Vodafone Freebies||*1|
|Information About Top Ups and About Freedom Freebies Packs||*11|
|Information About Topping Up or Make a Top Up||*111|
|Details About Freebie Awards||*112|
|Vodafone Freedom Freebies||*113|
|Require a Puk Code||*12|
|Details About Products and Services, Vodafone Mobile Internet and Using Your Phone Abroad||*13|
|Text and Video Messaging Services||*131|
|Vodafone Mobile Internet Services||*132|
|Help Using Your Phone Abroad||*134|
|Top Ups and About Freedom Freebies Packs||*14|
Vodafone is a British company headquartered in London and operating globally in 26 countries in Africa, the Middle East, North and South America, Europe and the Asia-Pacific.
They have around 436 million connections – being superseded only by China Mobile.
The company started in 1991 at the beginning of the mobile network boom and is listed on the London Stock Exchange. It’s market capitalisation is valued at approximately £90 Billion and is also listed on NASDAQ.
In 1996, Vodafone acquired the rest of Talkland (2/3) it did not own already, for just over £30 million and later that year got rid of some market competition by buying our “Peoples Phone” for £77 million.
Later on, Astec Communications was bought and these new acquisitions meant that Vodafone was acquiring many physical stores and this helped to spread their advertising throughout the UK.
The Vodafone Group – as it settles back on a previous name – has been aggressive in it’s ambitions to stay ahead of the market (reference) in service and in dominance, regularly buying out it’s competition and attempting to monopolize the market in different countries around the world. Such as Eircell (Vodafone Ireland), Mannesmann (Germany), J-Phone (Japan).
Table of Contents
- 1 Vodafone UK Customer Service Hours
- 2 Tips for When You Contact Vodafone
- 3 Frequently Asked Questions
- 3.1 How do I check my balance?
- 3.2 How do I turn on my voicemail?
- 3.3 What is Vodafone call back?
- 3.4 What is my Vodafone mobile number?
- 3.5 I’m moving to Vodafone – can I keep my old number?
- 3.6 What is ‘My Vodafone’?
- 3.7 How can I register for My Vodafone?
- 3.8 Why has my My Vodafone account been locked?
- 3.9 How can I block incoming calls to my Vodafone device?
- 3.10 Can I change my Vodafone plan?
- 3.11 What calls does my Vodafone ‘Allowance’ cover?
- 4 Vodafone Number Phone Menu Options & Dial Code Shortcuts
- 5 About Vodafone