TV Licence Customer Service Contact Number

The TV Licence customer services helpline can be contacted by phone: Open Monday-Friday – 8:30 AM-6:30 PM and Saturday 8:30 AM-1:00 PM.

Customer Service is OpenHelpline is Open
*Calls to 0871 numbers cost 13p per minute plus your phone company’s access charge. This is a call connection service, the official phone numbers can be found on the official website or the public domain at no cost. we are not associated or affiliated with any of the companies or government agencies listed on the website, trademarks are property of their respective owners.

TV Licence Customer Service Hours

The team at the Tv Licence contact number is available to take your call Monday-Friday – 8:30 AM-6:30 PM and Saturday 8:30 AM-1:00 PM. Holiday service hours may be different.

DayOpenClosed
Monday8:30 AM6:30 PM
Tuesday8:30 AM6:30 PM
Wednesday8:30 AM6:30 PM
Thursday8:30 AM6:30 PM
Friday8:30 AM6:30 PM
Saturday8:30 AM1:00 PM

Tips for Contacting TV Licence

• Before you contact the TV License phone number, remember to have your details to hand. This will include your address and your account number and/or license number.

• When you get through, you will need to listen to an automated message that will guide you to the correct department.

• If it’s your first time calling the TV License phone number, you will need to be put through to an agent who will start a new account for you and register your license with your name and address details.

You can call TV License Customer Care to:

• Register for a TV License
• Make a payment
• Notify of a change of details (name, address, etc)
• Report a problem
• Cancel your registration
• Change your registration
• Notifying that you don’t need a license

Frequently Asked Questions

How do I make a payment for my TV License?

The quickest way to pay is online at the TV License website, or you can call the TV License telephone number and make a payment with an advisor.

The following methods of payment are accepted:

• Direct Debit
• PayPoint
• TV Licensing payment card
• Debit card
• Credit card
• Cheque
• Postal order
• Bank transfer

What is my license number?

If you pay your license by Direct Debit, your 10 digit license number will be on your bank statement. Alternatively, you can find your license number on any correspondence that is sent to you, like letters and emails. If you still can’t find it, call the TV License customer service number and speak to an agent.

How long does it take to receive my TV License?

If you made a payment online and requested for your license to be sent via email, you should have it within 3 days. If you are waiting for your paper copy, this should arrive in the post within 10 days. If you haven’t received either of these within the given time frame, please ring the TV License contact number and speak to an advisor – who will resend the license.

How Much Does A Licence Cost?

A color TV Licence costs £145.50 and the black and white costs £49.00. There are several ways that you can pay, call their customer service number to know more.

TV Licence Phone Number Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system at the TV Licence number fast.

Menu OptionDial Code
Enquiries5
Confirm Valid License53
Change Your Address531
No, I Am Not The License Holder5312
Yes, I Am Moving With The Licence Holder53121
No, I Am Not Moving With The Licence Holder53122

About TV Licence

In the United Kingdom, any home, business, hospital or school that watches or records live television, need to have a license to do so. Transmissions of live TV include the forms of terrestrial, satellite, cable, or internet services.

Income gained from the licensing fee is used mainly to fund TV, radio and internet services that fall under the BBC. This figure in recent years is between £3.5 and £4 billion. British residents over the age of 75 are exempt from this fee. This is essentially a tax as it is set and regulated by the Secretary of State for Culture, Media and Sport of the United Kingdom and first paid into the government (reference) before going to the BBC.

The company behind the contract for TV Licensing, is Capita – they are responsible for the administration and enforcement of the TV license fee and are set to earn over £1 billion for their 15 year contract.

Postal Address

TV Licensing
Darlington
DL98 1TL