The Thomas Cook customer services helpline can be contacted by phone: Open Monday-Saturday – 8:00 AM-5:00 PM.
Thomas Cook Customer Service Hours
The customer services team at the Thomas Cook number is available to take your call Monday-Saturday – 8:00 AM-5:00 PM. Holiday telephone hours may be different.
|Monday||8:00 AM||5:00 PM|
|Tuesday||8:00 AM||5:00 PM|
|Wednesday||8:00 AM||5:00 PM|
|Thursday||8:00 AM||5:00 PM|
|Friday||8:00 AM||5:00 PM|
|Saturday||8:00 AM||5:00 PM|
Tips for Contacting Thomas Cook
• Remember to have any relevant details with you when you call. Such as any account numbers, flight numbers, reservation confirmation numbers, etc… as well as your personal details.
You can call Thomas Cook telephone number to enquire about:
• Details of your reservation
• Check in advice
• Travel & Safety advice
• Make a payment
• Change a booking
• Choosing a seat
• Upgrading a ticket
• Checking baggage allowance
Frequently Asked Questions
How do I cancel a booking?
In order to cancel your booking, you need to speak to a Thomas Cook customer service travel advisor. Call the Thomas Cook contact number provided here and follow the instructions.
Can I check in online?
Yes you can. Checking in is easy and you can print your boarding pass directly or download the boarding pass to your mobile device and use that. If you don’t have either, then the team at Thomas Cook customer service number will advise you further.
How do I make a payment?
The balance of your holiday is due to be paid 14 weeks before your departure date. You can make payments towards this balance at any time by going directly to the website and logging into your account. You can pay over the phone too.
What if people from my group cancel?
You might need to cancel your holiday. If you still intend on going, call the Thomas Cook phone number to speak to an agent about making adjustments to your package.
What is my Baggage allowance?
They customize holidays so that they are 100% well matched to each customer, that means baggage can differ from 0kg up to 45kg included per person.
You baggage allowance is listed in your travel documents.
If you would like to increase your baggage allowance on your flight, you can call their customer service.
All their customers flying with them will receive a complementary hand baggage allowance of 6kgs. You can take one piece of hand baggage about 55cm x 40cm x 20cm in size and children can take Trunki’s.
Thomas Cook Helpline Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast.
|Menu Option||Dial Code|
|Returned From a Holiday||1|
|Calling About Gold Medal, Netflight, Request a Holidays or Signature Product||11|
|Request a Holidays or Signature Package||114|
|Redeem a Voucher or Get Documents For an Insurance Claim||12|
|Redeeming a Voucher Update||121|
|Redeem a Voucher or Get Documents For an Insurance Claim||122|
|You Need Documents to Support an Insurance Claim||123|
|Calling From a Retail Store||13|
|Calling on Behalf of a Thomas Cook or Co-Op Retailer||131|
|Need Mailing Address||1311|
|Pre Travel Amendments||13131|
|Any Other Enquiry||13133|
|Any Other Enquiries||1314|
|You’re an Independent Retailer||132|
|Need Mailing Address||1321|
|Pre Travel Amendments||13231|
|Any Other Enquiry||13233|
|Any Other Enquiries||1324|
|Any Other Enquiry||14|
|Didn’t Receive The Service You Wanted on Your Flight||1411|
|Any Other Enquiry||1413|
|Didn’t Receive The Service You Wanted on Your Flight||1421|
|Any Other Enquiry||1423|
|Already Made a Booking But Haven’t Travelled Yet||2|
|Make a Payment or For Any Payment Queries||21|
|All Other Bookings||212|
|Group Bookings of Ten or More||22|
|Discuss a Cruise||23|
|Any Other Enquiry||24|
|Flight Only Bookings||241|
|Your Booking Reference Begins With P or Q||2411|
|Book a Hotel Only or Flight And Hotel Provided By Flexible Trips||242|
|Your Booking Reference Begins With P or Q||2421|
|Any Other Enquiry||243|
|Book a New Holiday||3|
|Group Bookings of Ten or More||31|
|Book a Flight Only||311|
|You’re Travelling With Thomas Cook Airlines||3111|
|You’re Travelling With Any Other Airline||3112|
|Book a Hotel Only or Flight And Hotel Provided By Flexible Trips||312|
|Any Other Enquiry||313|
|Arrange a Cruise||32|
|Book a Package Holiday, Flight Only or Hotel Only||33|
|Book a Flight Only||331|
|You’re Travelling With Thomas Cook Airlines||3311|
|You’re Travelling With Any Other Airline||3312|
|Book a Hotel Only or Flight And Hotel Provided By Flexible Trips||332|
|Book a Package Holiday Provided By Thomas Cook, Air Tours, Manos, 18 to 30 or Escapades||333|
|Hear Our Data Protection Message||4|
About Thomas Cook
Thomas Cook Group plc is an international travel company that was officially formed in 2007 from Thomas Cook AG, which was formerly Thomas Cook & Son.
The group owns a range of tour operators and charter airlines and the booking website “Hotels4u”. In 2010 Thomas Cook announced that it would merge with Co-operative travel which would in turn create the United Kingdom’s largest travel network (reference).
There are five main divisions of Thomas Cook:
• United Kingdom
• German Airlines
• Central Europe
• West Europe
• Northern Europe
The Thomas Cook Business Park
Table of Contents
- 1 Thomas Cook Customer Service Hours
- 2 Tips for Contacting Thomas Cook
- 3 Frequently Asked Questions
- 4 Thomas Cook Helpline Phone Menu Options & Dial Code Shortcuts
- 5 About Thomas Cook