Thomas Cook Customer Service Contact Number

The Thomas Cook customer services helpline can be contacted by phone: Open Monday-Saturday – 8:00 AM-5:00 PM.

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*Calls to 0871 numbers cost 13p per minute plus your phone company’s access charge. This is a call connection service, the official phone numbers can be found on the official website or the public domain at no cost. we are not associated or affiliated with any of the companies or government agencies listed on the website, trademarks are property of their respective owners.

Thomas Cook Customer Service Hours

The customer services team at the Thomas Cook number is available to take your call Monday-Saturday – 8:00 AM-5:00 PM. Holiday telephone hours may be different.

DayOpenClosed
Monday8:00 AM5:00 PM
Tuesday8:00 AM5:00 PM
Wednesday8:00 AM5:00 PM
Thursday8:00 AM5:00 PM
Friday8:00 AM5:00 PM
Saturday8:00 AM5:00 PM

Tips for Contacting Thomas Cook

• Remember to have any relevant details with you when you call. Such as any account numbers, flight numbers, reservation confirmation numbers, etc… as well as your personal details.

You can call Thomas Cook telephone number to enquire about:

• Details of your reservation
• Check in advice
• Travel & Safety advice
• Make a payment
• Change a booking
• Choosing a seat
• Upgrading a ticket
• Checking baggage allowance

Frequently Asked Questions

How do I cancel a booking?

In order to cancel your booking, you need to speak to a Thomas Cook customer service travel advisor. Call the Thomas Cook contact number provided here and follow the instructions.

Can I check in online?

Yes you can. Checking in is easy and you can print your boarding pass directly or download the boarding pass to your mobile device and use that. If you don’t have either, then the team at Thomas Cook customer service number will advise you further.

How do I make a payment?

The balance of your holiday is due to be paid 14 weeks before your departure date. You can make payments towards this balance at any time by going directly to the website and logging into your account. You can pay over the phone too.

What if people from my group cancel?

You might need to cancel your holiday. If you still intend on going, call the Thomas Cook phone number to speak to an agent about making adjustments to your package.

What is my Baggage allowance?

They customize holidays so that they are 100% well matched to each customer, that means baggage can differ from 0kg up to 45kg included per person.

You baggage allowance is listed in your travel documents.

If you would like to increase your baggage allowance on your flight, you can call their customer service.

All their customers flying with them will receive a complementary hand baggage allowance of 6kgs. You can take one piece of hand baggage about 55cm x 40cm x 20cm in size and children can take Trunki’s.

Thomas Cook Helpline Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast.

Menu OptionDial Code
Returned From a Holiday1
Calling About Gold Medal, Netflight, Request a Holidays or Signature Product11
Neilson Holiday111
Gold Medal112
Netflight113
Request a Holidays or Signature Package114
Redeem a Voucher or Get Documents For an Insurance Claim12
Redeeming a Voucher Update121
Redeem a Voucher or Get Documents For an Insurance Claim122
You Need Documents to Support an Insurance Claim123
Calling From a Retail Store13
Calling on Behalf of a Thomas Cook or Co-Op Retailer131
Need Mailing Address1311
Existing Complaints1312
New Complaints1313
Pre Travel Amendments13131
Flight Queries13132
Any Other Enquiry13133
Any Other Enquiries1314
You’re an Independent Retailer132
Need Mailing Address1321
Existing Complaints1322
New Complaints1323
Pre Travel Amendments13231
Flight Queries13232
Any Other Enquiry13233
Any Other Enquiries1324
Any Other Enquiry14
Existing Complaints141
Didn’t Receive The Service You Wanted on Your Flight1411
Flight Delays1412
Any Other Enquiry1413
New Complaints142
Didn’t Receive The Service You Wanted on Your Flight1421
Flight Delays1422
Any Other Enquiry1423
Already Made a Booking But Haven’t Travelled Yet2
Make a Payment or For Any Payment Queries21
All Other Bookings212
Group Bookings of Ten or More22
Discuss a Cruise23
Any Other Enquiry24
Flight Only Bookings241
Your Booking Reference Begins With P or Q2411
More Options2412
Book a Hotel Only or Flight And Hotel Provided By Flexible Trips242
Your Booking Reference Begins With P or Q2421
More Options2422
Any Other Enquiry243
Book a New Holiday3
Group Bookings of Ten or More31
Book a Flight Only311
You’re Travelling With Thomas Cook Airlines3111
You’re Travelling With Any Other Airline3112
Book a Hotel Only or Flight And Hotel Provided By Flexible Trips312
Any Other Enquiry313
Arrange a Cruise32
Book a Package Holiday, Flight Only or Hotel Only33
Book a Flight Only331
You’re Travelling With Thomas Cook Airlines3311
You’re Travelling With Any Other Airline3312
Book a Hotel Only or Flight And Hotel Provided By Flexible Trips332
Book a Package Holiday Provided By Thomas Cook, Air Tours, Manos, 18 to 30 or Escapades333
Hear Our Data Protection Message4

About Thomas Cook

Thomas Cook Group plc is an international travel company that was officially formed in 2007 from Thomas Cook AG, which was formerly Thomas Cook & Son.

The group owns a range of tour operators and charter airlines and the booking website “Hotels4u”. In 2010 Thomas Cook announced that it would merge with Co-operative travel which would in turn create the United Kingdom’s largest travel network (reference).

There are five main divisions of Thomas Cook:

• United Kingdom
• German Airlines
• Central Europe
• West Europe
• Northern Europe

Postal Address

The Thomas Cook Business Park
Coningsby Road
Peterborough
PE3 8SB