The call connection service for the Sky customer services helpline can be contacted by phone: Open 7 Days a Week – 8:30 AM-11:30 PM.
Sky Call Connection Contact Numbers
On a mobile phone? Hint: Tap the department phone number below to call the Sky telephone number. There is a short introduction message that you must listen to before you can start selecting menu options.
|Department||Sky Call Connection Phone Number|
|Sky Customer Service||0871 876 9400|
|Sky TV||0871 876 9508|
|Sky Broadband||0871 876 9507|
|Sky Talk||0871 876 9506|
|Complaints||0871 876 9400|
|Cancellations||0871 876 9400|
|Moving Home||0871 876 9400|
Sky Customer Service Hours
The Sky Customer Services phone number is available to take your call 7 Days a Week – 8:30 AM-11:30 PM. Holiday hours may vary.
|Monday||8:30 AM||11:30 PM|
|Tuesday||8:30 AM||11:30 PM|
|Wednesday||8:30 AM||11:30 PM|
|Thursday||8:30 AM||11:30 PM|
|Friday||8:30 AM||11:30 PM|
|Saturday||8:30 AM||11:30 PM|
|Sunday||8:30 AM||11:30 PM|
Tips for Contacting Sky
• Remember to have your account details ready when you call the Sky number. This will include your account number, personal details, relevant telephone number and other security questions. This will ensure you get through to the correct department in order to deal with your query.
• Listen carefully to the automated voice prompting service from the Sky helpline and follow the instructions. This will be the first step in dealing with your query and will confirm some security questions.
• When you contact Sky be sure to be polite and remain calm. When calling the Sky broadband contact number users of this website have reported that becoming overly aggressive with the staff it has resulted in them having to call back again.
Frequently Asked Questions
What is Sky Go?
Go is the streaming service available from Sky TV. This means that you don’t have to be at home in front of the TV to enjoy programming. You can view Go from anywhere in the UK and Ireland.
You can view on up to two devices. For more information on what devices you can use or any other questions you might have about Go, please call the Sky TV contact number and speak to an agent.
What should I do if I’m moving house?
You can book your move by using the contact number for Sky provided here and speak to an advisor.
You should give at least two weeks notice and you will need to confirm any costs involved as well as what to take with you when you go.
Can I use the same telephone number after I move?
Unfortunately, you won’t be able to take the same telephone number with you. To set up a new number in your new home, call the Sky contact number here and speak to an agent about your move.
What are Sky ‘WiFi Hotspots’?
Sky ‘WiFi Hotspots’ are areas that customers can connect to free WiFi. There are a number of hotspots around the country that customers can easily connect to by signing up for via ‘The Cloud’.
How can I use Sky WiFi Hotspots?
You can sign up for the service by going to the ‘Sky WiFi’ page on The Cloud website. Alternatively, when you are in a WiFi Hotspot area, you can turn on your mobile device’s WiFi and choose ‘_The Cloud’ from the list of WiFi connections. You should then be forwarded to a page where you can register for an account on The Cloud.
Once you have registered for an account as a customer, you can log in and connect to any of Sky’s WiFi Hotspots. After you have done this, you should be automatically connected whenever you are in a WiFi Hotspot area with WiFi enabled on your device.
If you are still having difficulties you can call Sky phone number below to get assistance with it.
How can I find out where Sky WiFi Hotspots are?
To find where the WiFi Hotspots are, use the search bar on the ‘Sky WiFi’ page of The Cloud website or download the app.
Where is my Sky Broadband WiFi password?
If you are a Broadband customer, your WiFi username and password can usually be found on a card or sticker on your Sky router, also known as a ‘Sky Hub’.
Can I change my Sky Broadband WiFi password?
Yes. To change your WiFi password, you will need to connect to the WiFi network that you would like to edit on one of your devices. Then, open a new internet browser, go to the Sky WiFi Settings IP Address – currently this is 192.168.0.1 – and click the ‘Wireless’ option on the menu bar. Depending on the type of device and browser you have, the ‘Wireless’ option could be ‘Change Wireless Password’, ‘Wireless Settings’, ‘Wireless’ or ‘Setup’.
On the following page, enter the default username and password into the relevant fields – currently this is ‘admin’ and ‘sky’. Once you have entered the default username and password, you should be prompted to enter a new password of your choice.
What should I do if I forget my new Sky Broadband WiFi password?
If you forget your new password, you can reset the password to the original password by resetting the Sky Hub. Most Hubs can be reset by holding down the ‘Reset’ button for a number of seconds.
What is a Sky TV ‘Viewing Card’?
The Sky TV ‘Viewing Card’ is a card that fits in to a TV box and transfers information about your channels and subscriptions. Once your Viewing Card is inserted into your box, the card will transmit all of the relevant information about your account, including the channels that you can view.
How can I activate a Sky TV Viewing Card?
If you’re a new customer, your Sky TV box and Viewing Card may be set up for you by an engineer. However, if you are an existing customer upgrading to a new TV box, your Viewing Card should have already been activated, but you may need to ‘pair’ the Viewing Card with your new TV box.
How can I pair my Sky TV Viewing Card with a new Sky TV box?
If you are a Sky+ customer, you can usually pair an old Viewing Card with a new TV box using the ‘My Sky App’ or by logging in to your account online. You may need the Serial Number and Version Number of your Sbox as well as your Receiver ID and Viewing Card Number. Furthermore, you may need to have already signed up for an account online, also known as a ‘Sky ID’.
If you are a Sky Q customer, you can pair an old Viewing Card with a new TV box by using the TV remote. Usually, you will need to go to your TV box’s ‘Settings’ menu, click ‘System Info’, ‘Viewing Card Number’ and ‘Setup’. Then, follow the onscreen instructions to pair your Viewing Card with your box.
Please note: During set-up, your TV box should be turned on and the Viewing Card should be inserted into the box.
What is a Sky TV ‘PIN Code’?
A Sky TV ‘PIN Code’ is a PIN number used to view restricted content on your TV. You can enter the PIN Code to view age-restricted content or chargeable content, such as pay-to-watch movies. Most boxes will come with a default four-digit PIN Code.
Can I change my Sky TV PIN Code?
Yes. You can change your PIN Code via the TV itself, the ‘My Sky App’ or your online account.
To change your TV PIN Code via the TV itself, press the ‘Interactive’ button on the Sky remote, go to the onscreen menu and click ‘Reset Your PIN’.
To change your PIN Code using the My Sky App, you should go to the ‘Manage Account’ page on the app, click ‘TV’, click ‘TV Settings’, scroll to ‘TV PIN’ and click ‘Update’.
To change your PIN Code via your online account, go to the ‘TV PIN’ page on your online account and click the relevant Viewing Card Number.
For any further help with anything that is not covered here you can always call Sky support using the Sky contact numbers mentioned below on this page.
Sky Phone Menu Options & Dial Code Shortcuts
Get through the Sky customer services telephone number automated system fast. The most popular reasons to call are marked in bold. There is a short introduction message that you must listen to before you can start selecting menu options. Wait for each menu option to start before pressing the dial code to skip ahead to the next menu.
|Menu Option||Dial Code|
|All Broadband or Phone||1|
|Box Office Pin Number||211|
|Box Office Movies||212|
|Box Office Events||213|
|Broadband or Phone Order||222|
|Add TV Channels||232|
|Upgrade All Other Packages||233|
|Cancel Sky Subscription||2341|
|Cancel Sports, Movies or HD/Multi-Screen TV||2342|
|Cancel Broadband or Call Package||2343|
|Reduce Your Monthly Bill||241|
|All Billing – Make Payment||242|
|Viewing Card/Not Authorised Message||2511|
|No Satellite Signal||2512|
|Sky TV Technical Support||2513|
|Sky Broadband Technical Support||252|
|Change or Confirm Engineer Visit||2531|
|Voicemail, Call Features, Phone Tariffs Help||2532|
|Sky Talk Technical Support||2533|
|Broadband Offers and Sky Sports 5||20|
Ordering or Switching to Sky
When it comes to choosing the best TV and broadband packages for you and your family; you may find yourself feeling exhausted with the number of limitless options that are available. And this is precisely why so many of the existing and new customers agree; that Sky customer service number makes it incredibly easy to assist you in choosing the right package for your individual television and broadband needs.
Not only is switching your service over is incredibly fast and simple, but you will also be provided with excellent rewards! When you join you can receive a bonus, to spend wherever you choose! And there are many affordable entertainment bundles as well as upgrades like Sky Movies and Sky Sports.
Sky TV customer service and Sky Broadband customer service also offer tremendous assistance in terms of their support staff and online features. When you log on to the website you can click on the Contact Now icon or you can scroll down, in the bottom you should see the clickable link to Sky contact us page. Once there, you will be prompted to select from a number of options related to your question or concern. The Sky Help Forum also contains helpful articles and walkthroughs from past customer support tickets.
If you ever have a concern, complaint or just a quick question about how to get started or to change your plan call the Sky customer services number. They make it effortless and are known for fast responses and resolutions. Based on the thousands of people who have contacted Sky through this website, they recommend calling Sky on the phone to get your problem solved quickly or to order a new package.
Formally known as Sky UK Limited, although they previously has had the names British Sky Broadcasting and BSkyB. They provide satellite television services, broadband and fixed phone line services to the United Kingdom. They have over 11 million customers in the UK and was the largest digital television service until Freeview overtook it in 2007.
The company was formed in 1990 (reference) when Sky Television and British Satellite Broadcasting merged. In 2014, they changed their name to Sky plc.
In the 90’s, they were in competition with ITV for the rights to broadcast premier league football. They turned to the BBC in an agreement that brought them most of the matches highlights.
This provided a strong customer base and set up a pay-television foundation that remained loyal as contracts across the UK became more popular.
Their domination came to an end in the 2008 season when the European Commission ruled that there should be more competition and that they were monopolizing the premium league.
In 1998, Sky Digital was launched. This meant that the sound and picture quality were improved, number of channels could be increased and an interactive service was started.
You can use the address below to contact Sky by mail. However, it is adviseable to use the Sky customer service phone number provided on the website for a faster response.
Table of Contents
- 1 Sky Call Connection Contact Numbers
- 2 Sky Customer Service Hours
- 3 Tips for Contacting Sky
- 4 Frequently Asked Questions
- 4.1 What is Sky Go?
- 4.2 What should I do if I’m moving house?
- 4.3 Can I use the same telephone number after I move?
- 4.4 What are Sky ‘WiFi Hotspots’?
- 4.5 How can I use Sky WiFi Hotspots?
- 4.6 How can I find out where Sky WiFi Hotspots are?
- 4.7 Where is my Sky Broadband WiFi password?
- 4.8 Can I change my Sky Broadband WiFi password?
- 4.9 What should I do if I forget my new Sky Broadband WiFi password?
- 4.10 What is a Sky TV ‘Viewing Card’?
- 4.11 How can I activate a Sky TV Viewing Card?
- 4.12 How can I pair my Sky TV Viewing Card with a new Sky TV box?
- 4.13 What is a Sky TV ‘PIN Code’?
- 4.14 Can I change my Sky TV PIN Code?
- 5 Sky Phone Menu Options & Dial Code Shortcuts
- 6 Ordering or Switching to Sky
- 7 About Sky