The Scottish Power customer services helpline can be contacted by phone: Open Monday-Friday – 8:00 AM-8:00 PM and Saturday 9:00 AM-7:00 PM.
Scottish Power Customer Service Hours
The Scottish Power customer services team is available to take your call Monday-Friday – 8:00 AM-8:00 PM and Saturday 9:00 AM-7:00 PM. Holiday help hours may be different.
|Monday||8:00 AM||8:00 PM|
|Tuesday||8:00 AM||8:00 PM|
|Wednesday||8:00 AM||8:00 PM|
|Thursday||8:00 AM||8:00 PM|
|Friday||8:00 AM||8:00 PM|
|Saturday||9:00 AM||7:00 PM|
Tips for Contacting Scottish Power
• Remember to have your personal details ready when you call the Scottish Power phone number, you should also have your account number to hand and if it’s your first call to contact Scottish Power customer service number, have your necessary address details ready along with your debit card if you wish to sign up for Direct Debit.
• Listen carefully to the automated voice prompting service and follow the instructions carefully to be transferred through to an agent who will best be able to deal with your enquiry.
Frequently Asked Questions
What tariffs are available to me?
There are various tariffs available to Scottish Power customers.
You can choose between:
• Fixed price tariffs
• Prepay tariffs
• Standard tariffs
These will be of different types and change throughout the year. If you want updated specific information on the current tariffs, please call Scottish Power customer care and speak to an agent or go online.
What if my tariff is coming to it’s end?
If you are currently on a fixed term tariff, you will be notified about 6 weeks prior to it’s ending and you’ll be offered the best available option for your coming services. You will also receive and email if you have an account online.
If you do not respond to these messages and change your tariff, you will automatically be moved on to the standard tariff when your current one expires.
If you haven’t received any messages and your tariff is coming to an end, please ring the Scottish Power contact number provided here and speak to an advisor.
What Should I Do If I Smell Gas Or Suspect A Gas Leak?
If you smell gas or think there’s a gas leak you should open all doors and windows. Second, don’t use any naked flames or electrical equipment, including light switches. Then, turn off the gas at the emergency control valve by the meter. It’s off when the ridged line on the spindle is across the pipe.
I Tried To Top Up My Gas Card For The First Time After Summer – Why Is It Not Working?
If you have not vended regularly over the summer months you may owe the meter for missed standing charges or missed weekly debt recovery amounts.
The most common cause is that due to no top up’s during the summer months the standing charge has continued to accumulate. This has resulted in a debt on the meter that you will need to vend to clear this amount. You should remember that 70% of any vend may be taken to clear this owed amount but you will always receive 30% for gas usage.
The meter may be in “sleep” mode, activate the meter by pressing the red button once. The front screen will now show you how much you have available for gas and if the meter is in emergency credit mode.
If you press the red button again the meter will advise how much you owe the meter to return it to normal operation. This amount will include emergency credit used, missed standing charges that are not taken if the meter is in emergency credit mode.
What Is ‘Emergency Credit’?
Emergency credit aims to help you make sure your energy supply isn’t cut off in an emergency – for example if you’re ill or otherwise unable to buy credit. There is £5 of emergency credit built into every prepayment meter. Emergency credit always has to be repaid.
About Scottish Power
Scottish Power LTD is a Glasgow based energy supplier to homes and businesses around the United Kingdom. In 2006 it became a subsidiary of Iberdrola, a Spanish utility company.
It was founded in 1990 and employs almost 10 000 people. It’s formation was in preparation for the upcoming privatisation of Scottish energy (reference). In 1995 it purchased MANWEB, which supplied Merseyside and North Wales and in 1996 acquired Scottish Water, which was later sold in 2002.
Scottish Power Energy Retail Ltd
1 Atlantic Quay
Table of Contents
- 1 Scottish Power Customer Service Hours
- 2 Tips for Contacting Scottish Power
- 3 Frequently Asked Questions
- 4 About Scottish Power