Next Customer Services Contact Number

The Next customer services helpline can be contacted by phone: Open 7 Days a Week – 6:30 AM-11:30 PM.

Customer Service is OpenHelpline is Open
*Calls to 0871 numbers cost 13p per minute plus your phone company’s access charge. This is a call connection service, the official phone numbers can be found on the official website or the public domain at no cost. we are not associated or affiliated with any of the companies or government agencies listed on the website, trademarks are property of their respective owners.

Next Customer Service Hours

The Next customer services team is available to take your call 7 Days a Week – 6:30 AM-11:30 PM. Holiday hours may differ.

DayOpenClosed
Monday6:30 AM11:30 PM
Tuesday6:30 AM11:30 PM
Wednesday6:30 AM11:30 PM
Thursday6:30 AM11:30 PM
Friday6:30 AM11:30 PM
Saturday6:30 AM11:30 PM
Sunday6:30 AM11:30 PM

Tips for Contacting Next

• Please have your account number, address and any other relevant details with you when you call the Next contact number. This will speed up the process of answering your query.

• Listen to the Next helpline automated voice prompting service and follow the instructions in order to be directed to the correct department. This is essential as it ensures your call is dealt with by the correct advisor.

• Treat the Next Staff with their due respect and courtesy, they won’t stand for verbal abuse.

Frequently Asked Questions

Where is my order?

You can track your order online my logging into your account and selecting “order tracking”. The details of the order will be shown on this page – including the estimated delivery date, the item description and delivery status.

Once your order is dispatched from the warehouse, you will be sent an email to tell you that it’s on it’s way. From there you can track the order through the Hermes (courier) website.

Alternatively you can call the Next customer service number and speak to an advisor who will be able to assist you with order tracking.

What do I do if I have been sent a faulty item?

The easiest way to deal with a faulty item is to return it to a Next store. If you are not near a Next store, please call the Next phone number provided and speak to an agent about making a return.

If the faulty item is a small electrical item like hair straighteners or a toaster, then please refer to the manufacturer.

Next Telephone Number Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast.

Menu OptionDial Code
Payments, Collections or to Place an Order1
You’ve Shopped at Next Before11
You’ve Not Shopped at Next Before12
New Enquiries2
Enquiries About Furniture21
Check Stock, Cancel an Order or Next Directory Book22
Any Other Help2 [Hold]
You’ve Already Told Us About This Enquiry Before3
Enquiries About Furniture31
Any Other Help3 [Hold]
Payments, Collections or to Place an Order1
You’ve Shopped at Next Before11
You’ve Not Shopped at Next Before12
New Enquiries2
Enquiries About Furniture21
Check Stock, Cancel an Order or Next Directory Book22
Any Other Help2 [Hold]
You’ve Already Told Us About This Enquiry Before3
Your Enquiries About Furniture31
Any Other Help3 [Hold]

About Next

Next is a British online and high street fashion, footwear and homeware retailer. They went multinational and operate currently have over 200 branches internationally in Europe Asia and the Middle East.

Next is the UK’s largest clothes retailer by sales alone and is listed on the London stock Exchange.

The company was originally names Joseph Hepworth & Son and was founded in 1864 in Leeds. Hepworth was a motivated entrepreneur and quickly expanded his chain to 100 outlets within less than 10 years.

In 1991 Hepworth’s business purchased the womenswear chain, Kendall and Sons for £1.75 million – this gave Hepworth’s company over 600 stores in high street locations.

The following year saw the conversion of stores to the Next brand (reference) and this expanded as quickly as it was successful.

In 1987 Grattan, the catalogue company was acquired and this gave the Next brand a foothold into the catalogue business as well as extending it’s then rather modest home range of products. Next Directory was born.

Lipsy was purchased in 2008 and in 2009 the American market was introduced to Next products.

Postal Address

Next Retail Ltd
Desford Road
Enderby
Leicester
LE19 4AT