HMRC Helpline Contact Number

The HMRC helpline (HM Revenue & Customs) can be contacted by phone: Open Monday-Friday – 8:00 AM-8:00 PM, Saturday 8:00 AM-4:00 PM and Sunday 9:00 AM-5:00 PM. Use for help with payments and benefits.

Customer Service is OpenHelpline is Open
*Calls to 0871 numbers cost 13p per minute plus your phone company’s access charge. This is a call connection service, the official phone numbers can be found on the official website or the public domain at no cost. we are not associated or affiliated with any of the companies or government agencies listed on the website, trademarks are property of their respective owners.

HMRC Telephone Helpline Hours

The HMRC helpline is available to take your call Monday-Friday – 8:00 AM-8:00 PM, Saturday 8:00 AM-4:00 PM and Sunday 9:00 AM-5:00 PM. Holiday help hours may differ.

DayOpenClosed
Monday8:00 AM8:00 PM
Tuesday8:00 AM8:00 PM
Wednesday8:00 AM8:00 PM
Thursday8:00 AM8:00 PM
Friday8:00 AM8:00 PM
Saturday8:00 AM4:00 PM
Sunday9:00 AM5:00 PM

Tips for Contacting HMRC

• Before you contact HMRC telephone number, ensure you have the necessary details and documentation needed to deal with your query and access your information. This will include your name, national insurance number, business registration number, VAT number, account details or account summaries for the current or previous financial year and any other pertinent information that you might be enquiring about.

• Please listen to the HM Revenue and Customs contact number voice messaging system and select the most appropriate option for you from the menu presented. Failure to do so could lead to your call being passed to the wrong department and taking longer than it should.

• Please check the HMRC website to answer any basic queries before calling the HM Revenue and Customs telephone number.

Frequently Asked Questions

How do I register for an online account?

On the “Welcome to online services” page, click on “Register” and choose the kind of account you wish to make. This depends on your circumstances, so there will be options for Pensions, Organisation, Individual, etc.. Once created, you will be issued with a username and password. This will be your login details that you are able to use on the HMRC helpline website anytime.

What is the benefit of using the Charity Online Service?

• With this online service you will have access 24 hours a day
• You will get a confirmation when you send in a claim
• You can send Gift Aid claims from here

What do I do if I made a mistake on my VAT form?

Unfortunately, once your request has been sent, it is no longer possible to change or cancel it. You will have to wait two days before you can submit another form to correct your mistake.

For more information, please call the HMRC contact number provided.

HMRC Billpay Plus Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Billpay Plus enquiries.

Menu OptionDial Code
Self Assessment Including How to Pay Your Self Assessment Liability1
How to Make Payments For Construction Industry Scheme Employers2
How to Pay21
Confirm if Your Payment Has Been Received22
Talk to Someone About Time to Pay When Making Full Payments23
Other Enquiries24
Corporation tax3
How to Pay31
Confirm if Your Payment Has Been Received32
Talk to Someone About Time to Pay When Making Full Payments33
Other Enquiries34
Calling About VAT4
How to Pay41
Confirm if Your Payment Has Been Received42
Talk to Someone About Time to Pay When Making Full Payments43
Other Enquiries44
All Other Enquiries5

HMRC Child Benefit Helpline Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Child Benefit Helpline.

Menu OptionDial Code
Payments1
Banking Details2
Education3
Other Enquiries4

HMRC Employer Helpline Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Employer Helpline.

Menu OptionDial Code
Registration1
Pensioners1
Enquiring About Your Own Tax11
Not Enquiring About Your Own Tax12
Tax codes2
Enquiring About Your Own Tax21
Not Enquiring About Your Own Tax22
Refunds3
Enquiring About Your Own Tax31
Not Enquiring About Your Own Tax32
Tax calculations4
Enquiring About Your Own Tax41
Not Enquiring About Your Own Tax42
Self Assessment5
Enquiring About Your Own Tax51
Not Enquiring About Your Own Tax52
Deceased6
Other Enquiries7
Enquiring About Your Own Tax71
Not Enquiring About Your Own Tax72

HMRC Online Services Helpdesk Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Online Services Helpdesk.

Menu OptionDial Code
If You’re An Agent1
Self-assessment11
VAT or Excise12
Pay as You Earn13
Other Enquiries14
Self-assessment2
Register For Self-Assessment21
Newly Self Employed211
Not Self Employed212
Other Enquiries About Registration213
Help With Your SA Return, or Get Your Unique Tax Payer Reference Number22
User ID’s or Passwords23
Need Help About Your Activation Code24
Received a Late Filing Penalty or Confirming if Your Tax Return Has Been Submitted25
How to Pay & Other Enquiries26
Construction Industry Scheme3
Having Trouble Verifying Sub-Contractors Online31
Help With Amending Your Online Return32
Registering For Online Services33
User ID’s or Passwords34
Need Help About Your Activation Code35
Other Enquiries About Construction Industry Scheme36
If You’re an Employer Calling About Pay as You Earn4
Help Completing or Amending Any Online Forms or Have a Tax Specific Query41
Help Downloading And Installing The Basic PAYE Tools or For Help Getting Started42
Embassy or High Commission Employers421
All Other Employers422
You’ve Received an Error Message Whilst Submitting Your Return43
User ID’s or Passwords44
Need Help About Your Activation Code45
Other Enquiries About Online Services46
Corporation Tax5
User ID’s or Passwords51
Need Help About Your Activation Code52
Registering For Online Services53
Help Adjusting Trust Settings or You’re Having Problems Downloading The CT600 Form54
Need Help Completing Your Accounts or You Have a Tax Specific Query55
Other Enquiries About Corporation Tax56
All Other Enquiries6
VAT, Duty, Imports or Exports or Any Other Customs Matters Including Machine Games61
Self-Employed, Calling About Self-Assessment or You Have a Query About Your Tax Return62
Registering For Self-Assessment621
Help With Your SA Return, or Get Your Unique Tax Payer Reference Number622
User ID’s or Passwords623
Need Help About Your Activation Code624
Received a Late Filing Penalty or Confirming if Your Tax Return Has Been Submitted625
How to Pay & Other Enquiries626
Tax Credits63
Individual Tax Questions64
Embassy or High Commission Employers & Other Enquiries65

About HMRC

Her Majesty’s Revenue and Customs (HMRC) is a department within the government of the United Kingdom. This department is responsible for the collection of taxes including income tax, corporation tax, inheritance tax, excise duties, stamp duty, value added tax and climate change levy, also the payment of some benefits and the regulation of the national minimum wage amongst other duties.

HMRC also regulates national insurance, distributes child tax credit and child benefit and are responsible for protection of the United Kingdom’s borders – which is handed over to UK Visas and Immigration of the UK Border Agency.

Their goals (reference) are to collected the correct taxes from the public and pay the correct benefits.

HMRC has a team of investigators that investigate organised fiscal crime such as oil, tobacco and alcohol smuggling. They have powers of arrest, search, entry and detention if required. They work closely with Police and the Crown Prosecution Service.

The merger which led to the modern structure of HMRC was implemented by the Labour government in 2004. The result was a loss of approximately 12500 jobs.

The PAYE system was introduced by this department in 2013 which means that employees earnings would be taxed each month, rather than at the end of the financial year.

There is a current plan to close a further 137 branches and replace them with regional centres by 2027.

Postal Address

Pay As You Earn and Self Assessment
HM Revenue and Customs
BX9 1AS
United Kingdom