The Etihad customer services helpline can be contacted by phone: Open Monday – Sunday 24hrs.
Etihad Customer Service Hours
The Etihad customer services team is available to take your call Open Monday – Sunday 24hrs. Holiday help hours may differ.
|Monday||12:00 AM||11:59 PM|
|Tuesday||12:00 AM||11:59 PM|
|Wednesday||12:00 AM||11:59 PM|
|Thursday||12:00 AM||11:59 PM|
|Friday||12:00 AM||11:59 PM|
|Saturday||12:00 AM||11:59 PM|
|Sunday||12:00 AM||11:59 PM|
Tips for Contacting Etihad
• Please ensure you have your details ready when you contact Etihad customer care. This could be your bank card number, personal details, ticket or flight number, account number or membership details.
• When dialing the Etihad telephone number, you will be placed in a queue or asked a series of questions by a voice prompting service. Please reply accordingly in order to be transferred to the correct department.
• If you would like to check in, change your flight details or cancel a flight, please note that these changes can be made online from the Etihad website. If you are unsure how to do this or if you still need to speak to an Etihad customer services agent, please call the Etihad contact number provided.
Frequently Asked Questions
How can I become an Etihad guest member?
You can either go online to the Etihad website and fill out the enrollment form, or fill out the form at one of the Etihad ticket offices, desks or lounges. To find out your nearest spot – ring the Etihad phone number on this page and speak to an advisor.
You are able to start earning miles as soon as the confirmation is complete.
500 miles are automatically awarded as a starting bonus.
What is my baggage allowance?
Journeys from most destinations to most destinations. For exceptions, please see details on your confirmation email or e-ticket.
2 bags 23kg each – Economy class (Brazil 32kg each)
2 bags 32kg each – Business class
2 bags 32kg each – First class
When am I able to check-in?
You can check-in from 39 hours before your flight to 2 hours before. Simply go to the Etihad website and click the “Check-in” link.
Here you will also be able to print your own boarding pass. If you have any trouble of don’t have internet access, please call the Etihad phone number and speak to an agent.
Etihad is the second largest airline in the United Arab Emirates, with it’s main office in Khalifa City, Abu Dhabi. They operate over 1000 flights per week with a fleet of 122 aircraft from both Airbus and Boeing.
Etihad currently flies around 15 million passengers per year, giving it a revenue of about $7.5 billion a year. Their partners include Alitalia, Jet Airways, Air Berlin, Air Seychelles and Niki.
The company was established in 2003 and has a 29.21% stake in Air Berlin, 40% in Air Seychelles, 10% in Virgin Australia, 49% in Air Serbia and almost 3% in Air Lingus.
Etihad sponsored the Abu Dhabi Grand Prix in 2009. It also took over sponsorship of Docklands Stadium in Melbourne, Australia and in 2014 announced a sponsorship deal for MLS (Major League Soccer).
Other sport sponsorships include Rugby Union, Rugby League, Association football, Formula 1, Basketball and Ice Hockey.
Since it’s inception in 2003, Etihad has received over 30 awards for service, catering and overall flight experience including Air Transport World’s 2016 Airline of the year.
New Airport Road
Khalifa City A
PO Box 35566