The ESURE car insurance customer services helpline can be contacted by phone: Open Monday-Friday – 8:00 AM-8:00 PM and Saturday 9:00 AM-5:00 PM.
ESURE Customer Service Hours
The ESURE customer services team is available to take your call Monday-Friday – 8:00 AM-5:00 PM and Saturday 9:00 AM-5:00 PM. Holiday availability may differ.
|Monday||8:00 AM||8:00 PM|
|Tuesday||8:00 AM||8:00 PM|
|Wednesday||8:00 AM||8:00 PM|
|Thursday||8:00 AM||8:00 PM|
|Friday||8:00 AM||8:00 PM|
|Saturday||9:00 AM||5:00 PM|
Tips for Contacting ESURE
• When you call Esure customer care line, have your details ready. You will be asked to give some or all of the following information – Account number, policy number, car registration and license details, personal information and address.
• When you call the Esure helpline number, you will hear an automated service that will guide you through the process of being transferred to the correct department to deal with your particular query. Please be clear and follow the instructions to avoid a longer call than necessary.
Frequently Asked Questions
Where do I send the proof of my “No Claims Discount”?
You can send email this information to Esure customer services via [email protected] – please remember to include your policy number. The attachment document needs to be in PDF format. IF you are being sent this proof by a different company, please ask them to send it in this format – it’s also possible to convert this online.
If you don’t have access to email, you can call the Esure car insurance contact number provided here and speak to an agent about posting your proof in.
How do I make a cancellation?
Please call the Esure telephone number here and speak to an advisor about making a cancellation. You can then be directed to the online cancellation form.
If your cancellation is happening within 14 days, you are benefited by the 14 day “cooling off” period and you will be refunded in full. If you cancel after this, your refund will be based on the time you’ve been covered for.
Can I add a driver to my policy temporarily?
Yes you can. You can add a person to your policy temporarily up to four times a year as long as the total number of days doesn’t exceed 49.
You can call the Esure phone number and speak to an agent to get a quote or you can fill in the quote form online.
ESURE Contact Number Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for queries about Claims.
|Menu Option||Dial Code|
|Windscreen or Glass Related Damage||1|
|Arrange For Glass Repair or Replacement||11|
|Car Insurance Includes Glass Cover/Have An Account With Esure||111|
|Third Party Insurance/Don’t Have Glass Cover||112|
|Not Sure What Glass Cover You Have||11[Hold]|
|Enquiring an Existing Appointment||12|
|Not Calling about Any Windscreen or Glass Related Damage||2|
|Esure Customer, Customer Representative, or Driver of The Esure Vehicle||21|
|First Time Reporting an Accident or Incident or You Are The Driver and Reporting an Injury to Yourself||211|
|Not Calling to Report an Accident or Incident For The First Time or You Are The Driver And Reporting an Injury to Yourself||212|
|Discuss My No Claims Discount Renewal or Any Other Policy Query||2121|
|Not Calling to Discuss My No Claims Discount Renewal or Any Other Policy Query||2122|
|Repairs or Total Loss of a Vehicle||21221|
|Discuss Policy Excess or Injuries to You or Your Passenger||21222|
|Other Party is Responsible For The Accident||212221|
|Not an Esure Customer, Customer Representative, or Driver Of The Esure Vehicle||22|
|Reporting an Accident or Incident For The First Time||221|
|Not Reporting an Accident or Incident For The First Time||222|
|Calling to Accept Responsibility||2221|
|Not Calling to Accept Responsibility||2222|
|You’re Other Party Involved in The Accident||22221|
|Representing The Other Party Involved in The Accident||22222|
|Discuss Liability on a Claim Involving Injury||222221|
|Calling to Discuss a Claim Involving Credit Hire||222222|
|Any Other Enquiry||222223|
ESURE Customer Services Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for Customer Services.
|Menu Option||Dial Code|
|Renew, Amend, or Discuss Your Existing Policy||1|
|Renew Your Policy||11|
|Cancel Your Policy||13|
|Your Policy is Due to be Renewed And You Wish to Cancel||131|
|Cancel For Any Other Reason||132|
|Change Your Policy or Have a Policy Related Query||14|
|Change Your Policy||141|
|New Quote or Amend a Previous Quote||2|
|Calling About Previous Quote||21|
|Fraud Prevention Policy||222|
|Windscreen or Glass Related Damage||31|
|Arrange For Glass Repair or Replacement||311|
|Car Insurance Includes Glass Cover/Have an Account With Esure||3111|
|Your Insurance is Third Party/Don’t Have Glass Cover||3112|
|Not Sure What Glass Cover You Have||311[Hold]|
|Enquiring an Existing Appointment||312|
|Not Calling Regarding Any Windscreen or Glass Related Damage||32|
|Esure Customer, Customer Representative, or Driver of The Esure Vehicle||321|
|First Time Reporting An Accident Or Incident or You Are The Driver And Reporting an Injury to Yourself||3211|
|You Can Confirm That The Answers You’re About to Give Are True And Reliable for Esure And Any Legal Representatives Instructed on Your Behalf.||32111|
|You Understand That if This Claim is Inflated, Exaggerated, Fraudulent in Any Way, or Benefit Under The Policy Shall be Forfeited And Criminal Proceedings by Esure||321111|
|You Understand That Esure Will Hold The Information Provided by You on Computer And May Disclose it to Other Organisations And Agencies in Order to Check The Answers You Have Provided||3211111|
|Vehicle is Insured Against Damage And You Authorise Esure to Proceed With Repairs or Remove The Remains of Your Vehicle if Beyond Economical Repair||32111111|
|Unsure? Speak to an Agent||32112|
|Not Calling to Report an Accident or Incident For The First Time or You Are The Driver And Reporting an Injury to Yourself||3212|
|Discuss My No Claims Discount Renewal/Any Other Policy Query||32121|
|Not Calling To Discuss My No Claims Discount Renewal or Any Other Policy Query||32122|
|Repairs or Total Loss of a Vehicle||321221|
|Discuss Policy Excess or Injuries to you or Your Passenger||321222|
|The Other Party is Responsible For The Accident||3212221|
|Your Call Relates to an Injury to a Passenger And Your Vehicle or Other Persons Involved||32122221|
|Not Aware of Any Injured Parties||32122222|
|None of The Options Are Suitable||32122223|
|Not an Esure Customer, Customer Representative, or Driver of The Esure Vehicle||322|
|Reporting an Accident or Incident For The First Time||3221|
|Not Reporting an Accident or Incident For The First Time||3222|
|Not Calling to Accept Responsibility||32222|
|You’re Other Party Involved in The Accident||322221|
|You’re Representing The Other Party Involved in The Accident||322222|
|Discuss Liability on a Claim Involving Injury||3222221|
|Any Other Enquiry||3222222|
|Any Other Enquiry||3222223|
Esure is an insurance provider for the United Kingdom. The company operates online and over the phone and was founded in 2000 by Peter Wood (reference) who also founded Direct Line and Sheilas Wheels.
Their advertising success in the period 2002 – 2005 was largely due to the commercial cameos by Michael Winner and using the catch phrase “Calm down dear, it’s a commercial”.
They have attain the status of one of the UK’s largest motor insurance providers and have an array of travel and home insurance available too.
The strategy for their success is probably their focus on lower risk clients – giving further discounts to people with a “no claims” record and advertising and providing lower premiums for certain lower risk demographics.
Esure have had their share of criticism with regards to donations to the UK Conservative party and benefiting (perhaps subsequently) from new laws passed by the government regarding business or insurance practices.
Esure owns at least 50% of the insurance comparison site “Gocompare.com” – which sparked some alarm as to the fairness of the nature of the comparison site. This was investigated and later dropped.
Table of Contents
- 1 ESURE Customer Service Hours
- 2 Tips for Contacting ESURE
- 3 Frequently Asked Questions
- 4 ESURE Contact Number Phone Menu Options & Dial Code Shortcuts
- 5 About ESURE