EDF Customer Service Contact Number

The EDF customer services helpline can be contacted by phone: Open Monday-Friday – 8:00 AM-10:00 PM and Saturday 8:00 AM-2:00 PM.

Customer Service is OpenHelpline is Open
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EDF Customer Service Hours

The EDF energy contact number is available to take your call Monday-Friday – 8:00 AM-10:00 PM and Saturday 8:00 AM-2:00 PM. Holiday service hours may vary.

DayOpenClosed
Monday8:00 AM10:00 PM
Tuesday8:00 AM10:00 PM
Wednesday8:00 AM10:00 PM
Thursday8:00 AM10:00 PM
Friday8:00 AM10:00 PM
Saturday8:00 AM2:00 PM

Tips for Contacting EDF

• Remember to have your account number, address and personal details to hand when you call EDF energy phone number customer care line. If you want to make a payment over the phone, have your debit or credit card ready and if you are using someone else’s card, ensure you have their permission to do so.

• Listen to the voice prompting service when you dial the EDF contact number. Follow the guided menu options and you will be directed to an advisor who will be able to deal with your particular query.

• EDF customer service number staff are not responsible for the nature of your complaint and should be treated with dignity. Please don’t verbally abuse the staff.

Frequently Asked Questions

How do I transfer to EDF?

Transferring to EDF is easy, all you need to do is select the best tariff for you online or with one of the EDF helpline staff, relay your payment details – and your choice will be processed. The change takes up to 3 weeks, but is usually sooner.

How do I set up a Direct Debit?

You are unable to set up a Direct debit online. You will need to call the EDF telephone number and speak to an advisor who will be able to assist you. Please remember to take note of the opening times and have your card details ready when you call.

How do the Smart Meters work?

Smart Meters are designed to help you manage your energy and costs better. Your bill is calculated depending on the energy you use. So your bill will never be estimated.

You do not need a broadband connection to set up a Smart Meter.

For more information about Smart Meters, please call the EDF phone number listed here and speak to one of the EDF advisors.

EDF Energy Customer Services Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Customer Service.

Menu OptionDial Code
NOT Already an EDF Customer/Joining EDF Energy1
Property Is Supplied By EDF Energy/ Already An EDF Customer2
Top Up Your Meter Using a Key or Card21
Currently Without Any Electricity or Gas Supply211
Moving Home or Have Just Moved, Want The Energy Supply to The New Location212
Enquiries About Your Key or Card Pre-Payment Account213
Customer Support21 [Hold]
Provide Meter Reading, Hear Your Balance, or Make a Payment22
Moving Home or Have Just Moved, Want The Energy Supply to The New Location23
All Other Enquiries29

EDF Gas and Electricity Enquiries (Existing Customers) Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for Gas and Electricity Enquiries (Existing Customers).

Menu OptionDial Code
Top Up Your Meter Using a Key or Card1
Currently Without Any Electricity or Gas Supply11
Moving Home or Have Just Moved, Want The Energy Supply to The New Location12
Enquiries About Your Key or Card Pre-Payment Account13
Customer Support1 [Hold]
Provide Meter Reading, Hear Your Balance, or Make a Payment2
Moving Home or Have Just Moved, Want The Energy Supply to The New Location3
All Other Enquiries9

About EDF

EDF is an energy company based in the United Kingdom in London. It sells gas and electricity to businesses and homes throughout the UK. They have almost 6 million customers (almost 10 percent of UK homes) and employ around 13000 people.

EDF is owned by Électricité de France (EDF) – a French state-owned company that was formed in 2002 with the merger of several British based energy companies.

They are considered one of the big 5 Energy companies in the UK – notably after the acquisition of “British Energy” – a share capital purchase from the UK Government.

Postal Address

West Burton Power Station
Retford
DN22 9BL
United Kingdom