Ebay Customer Service Contact Number

The Ebay customer services helpline can be contacted by phone: Open Monday-Friday – 8:00 AM-10:00 PM and Saturday-Sunday 9:00 AM-6:00 PM.

Closed
*Calls to 0871 numbers cost 13p per minute plus your phone company’s access charge. This is a call connection service, the official phone numbers can be found on the official website or the public domain at no cost. we are not associated or affiliated with any of the companies or government agencies listed on the website, trademarks are property of their respective owners.

Ebay Customer Service Hours

The eBay customer service UK team is available to take your call Monday-Friday – 8:00 AM-10:00 PM and Saturday-Sunday 9:00 AM-6:00 PM. Holiday help hours may vary.

DayOpenClosed
Monday8:00 AM10:00 PM
Tuesday8:00 AM10:00 PM
Wednesday8:00 AM10:00 PM
Thursday8:00 AM10:00 PM
Friday8:00 AM10:00 PM
Saturday9:00 AM6:00 PM
Sunday9:00 AM6:00 PM

Tips for Contacting eBay UK

• When you contact eBay UK customer care the staff will be happy to assist you in all sorts of queries ranging from questions about selling items, buying used or new goods, payment and sale disputes, account queries and more. Please remember to have your account information ready when you call. This could include your account number, card number item number, listing number and personal details.

• Please listen to the voice prompting menu when you call eBay customer service number. This will help you get put through to the right advisor – who will then be able to deal with your query.

• Make sure you call the correct eBay contact number for the country you are buying or selling from. Calling the eBay phone number on this page will get you through to the United Kingdom eBay helpline staff centre.

Frequently Asked Questions

What do I do if I don’t receive my goods?

Firstly make sure that the time from delivery hasn’t yet expired. You can check this on the “order details” page.

If the time has elapsed, you will need to contact the seller to find out if there was a problem on their side.

If you get no response of you have an unsuccessful outcome to the situation, then you can open the case with eBay. You can do this online or you can call the eBay contact number provided here and speak to an agent.

My item is damaged or it doesn’t fit the description, what do I do?

The first step is to contact the seller to try and resolve the query with them. You can do this by going to your “Purchase History” and clicking on “Contact Seller” – then click on “Item I received is not as described”. You case will be opened from there and eBay will keep track and log of the process.

My item is damaged or it doesn’t fit the description, what do I do?

The first step is to contact the seller to try and resolve the query with them. You can do this by going to your “Purchase History” and clicking on “Contact Seller” – then click on “Item I received is not as described”. You case will be opened from there and eBay will keep track and log of the process.

About eBay

eBay is an American corporation based in San Jose, California – that was founded by Pierre Omidyar in 1995. It is a multinational auction marketplace based online and operates in over 30 countries while employing over 34000 people across the globe.

The company was originally started as a way of buying collectable items online. The first sale was a broken laser pointer. This sale astounded the founder – who then confirmed with the buyer that he did indeed want a broken laser pointer. It became a quick success story during the “dot-com” boom and when the company went public in 1998, Omidyar became an instant billionaire at the age of 31 (reference).

Although originally an auction marketplace, eBay now offers “Buy it Now” options, event ticket trading and online money transfers through PayPal.

The site is free for buyers, buy sellers are charged a small fee for the sale.

Postal Address

Ebay (UK) Limited
Carmelite
50 Victoria Embankment
Blackfriars
London
EC4Y 0DX