DWP Helpline Contact Phone Number

The DWP helpline (Department for Work and Pensions) can be contacted by phone: Open Monday-Saturday – 8:30 AM-11:30 PM.

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DWP Telephone Helpline Hours

The DWP helpline is available to take your call Monday-Saturday – 8:30 AM-11:30 PM. Holiday availability may vary.

DayOpenClosed
Monday8:30 AM11:30 PM
Tuesday8:30 AM11:30 PM
Wednesday8:30 AM11:30 PM
Thursday8:30 AM11:30 PM
Friday8:30 AM11:30 PM
Saturday8:30 AM11:30 PM

The Department for Work and Pensions (DWP) is UK’s biggest government department that serves around 20 million customers. It is responsible for welfare and pension policy.

It is a ministerial department backed up by 13 agencies and public bodies.

DWP has four major operational organizations:

Jobcentre Plus manages working age benefits like Jobseeker’s Allowance; it also chooses which applicants receive Employment and Support Allowance (ESA) after a Work Capability Assessment performed by its outsourcing partner Maximus.

The Child Maintenance Group, which offers the statutory Child Support Schemes, managing as the Child Support Agency and the Child Maintenance Service.

The Pension Service that pays the Basic State Pension and Pension Credit and gives information on related issues.

Disability and Carers Service, which offers financial support to handicapped people, and their carers.

If you have inquiries and want further information about the organization, feel free to call them. Their lines are open 24 hours and seven days a week. Their very kind and welcoming customer representative will accommodate you.

The Pension Service helps with claims, payments and State Pension eligibility.

What They Can Offer

Pay

They provide:

  • a good income which is reviewed per annum
  • the opportunity to save an end of year performance award
  • an work-related pension when you participate DWP

Employee Benefits and Rewards

These benefits and rewards comprise:

  • access to a DWP employee discount system
  • access to an employee assistance program offering private advice, information and counselling
  • childcare vouchers
  • the choice to sign up a trade union
  • sick leave on full pay, followed by half pay, up to the maximum allowed by the related scheme
  • an in-year award system for one-off excellent personal or team accomplishments

Common DWP Questions and Concerns

Claiming Your State Pension for the First Time

You can claim online to get your State Pension paid straight into your bank account when you are within 4 months of your State Pension age.

Making a Claim

If you want to make a claim, they are open Mondays to Fridays from 8am to 6pm except for the public holidays.

Technical online service help

Feel free to dial they are available Mondays to Fridays from 8am to 6pm except for the public holidays.

Change in circumstances

You can report a change example, your home address, bank account details or spouse or partner.

In order to report a change in circumstances, they are open from Monday to Friday, 8am – 6pm.

Write to the Pension Service

If you want to write a letter to the Pension Service, you must find your local pension centre. You can also call them. You will need your postcode.

Resolve issues with the Pension Service

Call the Department of Work and Pensions phone number if you want to resolve issues regarding the Pension Service.

Budget

The yearly budget of the department in 2011-2012 is £151.6 billion, showing about 28% of total UK Government spending. The organization invests a greater share of national wealth than any other division in UK, by a wide margin.

In February 2012, a report quantified that a total amount to billions of pounds of money owed through possible benefit claims had not been claimed. In 2009-2010, the division proclaimed £1.95 billion job-seekers allowance, 2.4 billion in council tax, £2 billion income support and employment and support allowance and £3.1 billion for housing benefit; a total of £12.25 billion had not been claimed.

DWP Phone Number Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast when you call the DWP contact number.

Menu OptionDial Code
Report Change Of Circumstances1
Pension Credit Enquiry11
State Pension Enquiries12
Inform About a Death or Check Bereavement Help Availability2
Any Other Enquiry3
Pension Credit Enquiry31
State Pension Enquiries32

Company Information:

The Department for Work and Pensions (DWP) is UK’s biggest government department that serves around 20 million customers. It is responsible for welfare and pension policy. It is a ministerial department backed up by 13 agencies and public bodies.

DWP has four major operational organizations:

• Jobcentre Plus manages working age benefits like Jobseeker’s Allowance; it also chooses which applicants receive Employment and Support Allowance (ESA) after a Work Capability Assessment performed by its outsourcing partner Maximus.
• The Child Maintenance Group, which offers the statutory Child Support Schemes, managing as the Child Support Agency and the Child Maintenance Service.
• The Pension Service that pays the Basic State Pension and Pension Credit and gives information on related issues.
• Disability and Carers Service, which offers financial support to handicapped people, and their carers.

Some handy tips when calling the DWP contact number:

When you call DWP Helpline, make sure you are ready with your enquiry and your relevant details before dialing the DWP phone number.

The DWP customer service information identity check will include your National Insurance number, your personal details, your information on earnings and benefits and anything that is relevant to your query.

Remember that DWP customer services staff centre is for the whole of England and Wales (reference) – you can contact the telephone number on this page to be put directly through to the automated DWP telephone number service, which will then pass you through to an advisor.