The Currys customer services helpline can be contacted by phone: Open Monday-Friday – 8:00 AM-11:45 PM, Saturday 8:00 AM-6:00 PM and Sunday 9:00 AM-6:00 PM.
Currys Customer Service Hours
The Currys customer services team is available to take your call Monday-Friday – 8:00 AM-11:45 PM, Saturday 8:00 AM-6:00 PM and Sunday 9:00 AM-6:00 PM. Holiday help hours may vary.
|Monday||8:00 AM||11:45 PM|
|Tuesday||8:00 AM||11:45 PM|
|Wednesday||8:00 AM||11:45 PM|
|Thursday||8:00 AM||11:45 PM|
|Friday||8:00 AM||11:45 PM|
|Saturday||8:00 AM||6:00 PM|
|Sunday||9:00 AM||6:00 PM|
Tips for Contacting Currys Helpline
• Have your details to hand. This will include the item or model number of the product you are querying, your account number and some security details. Also quote the Currys contact number if you were given one.
• The number on this page is for Currys customer services. To make an insurance claim, please check the policy for a different telephone number.
• Listen to the message and prompts of the Curry’s helpline voice messaging system and follow the instructions to get you through to the right department. This will ensure your query is dealt with as quickly as possible.
Frequently Asked Questions
What can I do about a faulty product (still in warranty)?
The friendly Currys support team will always help you out in this situation. If you purchased the product in store, simply return to the store (or any other store) with the receipt and if all is above board, you item will be replaced or repaired (depending on the product).
If you ordered the item online or are unable to get to a shop, call the Currys telephone number provided here for more information.
What is “Order & Collect”?
You can reserve an item online and come and collect it in store. You can pay for the item in store.
Or you can reserve the item that is out of stock, and Currys will have it delivered to the store as soon as possible for you to collect at your convenience.
Will Currys do a price match?
Yes! Currys will price match items for you. Simply go to the Curry’s “Price Promise” page and follow the instructions or contact Currys phone number listed above and speak to an agent.
How To Track Your Currys Order
Clients can track their orders or purchases via the courier provided in your confirmation email upon successful checkout or through their Knowhow Track it webpage at their official website. Just be sure to have your reference number ready for your inquiry, this can be found at your confirmation email, also be sure to have your contact number and postal code ready.
Should you decide to have the standard free delivery for a big and bulky product, you can expect to have it at your doorstep after nine in the evening before your confirmed delivery time/date. You can track the details online so you can view the status and delivery schedule.
Returns and Cancellation Policies
There are times when you have received defective products which you needed returned or replaced immediately.
If you found the defect within thirty days from your purchase, they will repair, offer a refund, or allow you to exchange the item. Should the defect of the item happen within the warranty period which is often twelve months from delivery/purchase they will surely give you a repair service. In these instances, the company deserves the right to scrutinize the item and assess the extent of defect. They do not however cover defects caused by normal wear and tear, neglect, abuse, or accident.
For unwanted items, you may return them within twenty one days from delivery so long as it stays on its original packaging, not tampered, and unopened. You have to remember that all returns and exchanges will be entertained only with sufficient proof of purchase.
They are ensuring that their deliveries are flexible to you, so that you may begin enjoying your purchase. The delivery is available seven days a week and you may select from the free, next day or at a certain time at your preference. Their Knowhow personnel are experts at providing the latest technology right at their customer’s door step with the biggest delivery network within the UK for providing big items like television sets and kitchen or home appliances. They have partnered with DPD and Royal Mail to make their deliveries right on time.
This small items like personal computers, laptops, peripherals, small home appliances, television sets lesser than thirty-nine inches, cameras, and more. This is absolutely free, however it takes up to five working days to be delivered. Expect your item to be delivered on a weekday around 8am to 5pm, and on a Saturday between 8am to 12noon. No deliveries on a Sunday.
For big itemsthese items you have large kitchen or home appliances, television sets with a size of 39” and more. This is free of charge and may be delivered on the following business day. The delivery is seven days a week anytime from 7am to 8pm.
Currys Sales Team Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for Sales Team enquiries.
|Menu Option||Dial Code|
|Address and Opening Hours of Your Local Store||1|
|Locate a Store via Postcode||111|
|Locate a Store via Name of a Town||112|
|Locate a Store via Postcode||121|
|Locate a Store via Name of a Town||122|
|Buy, Reserve or enquire a Product||2|
|Order a Product Now||21|
|Reserve a Product In Your Local Store||22|
|Enquire a Product||23|
|Book a Repair, Damaged or Stopped Working or Need Help Using a Product||3|
|Washing Machine, Dishwasher, Fridge or Other Home Appliance||31|
|Computer or Computer Related products||32|
|Computer Software, Router or Network Help||322|
|Get Update on a Repair||323|
|Other Enquiries About Computers||324|
|Have a Support Agreement||3241|
|Samsung, Lenovo, Sony Or Acer’s Products||3242|
|All Other Brands or Get Further Help From Currys’s Know How Team||3243|
|Flat Screen Television||33|
|Update on a Repair||331|
|Reference Number Contains Letters||331*|
|Other Enquiries About Flat Screens||332|
|Have a Support Agreement Such as Whatever Happens||3321|
|Samsung, Toshiba, Sony or Sharp Products||3322|
|Have a Plasma Tv||332211|
|Any Other Help Regarding Samsung||332212|
|All Other Brands or Get Further Help From Currys’s Know How Team||3323|
|Other Enquiries About Repairs, and Damaged Products||34|
|Crt and Rear Projection Tv’S||341|
|Dvd’S, Video’S and Audio Products||342|
|Your Product is Less Than 2 Years Old||34211|
|Your Product is More Than 2 Years Old||34212|
|Your Product is Less Than 1 Years Old||34221|
|Calling About an Lg Product You Already Own||342211|
|Tv, Monitor, and Home Entertainment Products||3422111|
|Products with Direct Internet Connectivity||34221111|
|All Other Tv and Flat Screen Enquiries||34221112|
|Kitchen or Laundry Products||3422112|
|Lg Smart Phone||34221131|
|All Other Lg Phones||34221132|
|All Out of Warranty Repairs||3422114|
|Mobile Phones out of Warranty Repair||34221141|
|Kitchen and Cleaning Products||34221142|
|All Other Products||34221143|
|Enquire any Lg Product||342212|
|Your Product is More Than 1 Year Old||34222|
|Ipods, Mp3, and Mp4 Players||3423|
|Your Product is Less Than 1 Years Old||34231|
|Your Product is More Than 1 Year Old||34232|
|Home Theatre and Hi-Fi Equipment||3424|
|All Other Products||3425|
|Your Product is Less Than 1 Years Old||34251|
|Technical Queries, Replacement or Refund, Repair Updates With Know How Team||342511|
|Book a Repair For a Phone, Domestic Appliance Such As a Washing Machine Or Dishwasher, or Products of Toshiba, Sharpe, Sagem, Humax, Logic or Curtis||342512|
|Book an Installation, Repair or in Home Support With Authorised Engineers or Enquire About an Existing Job With Noise||342513|
|Your Product is More Than 1 Year Old||34252|
|Cameras, Camcorders and Sat Nav’S||343|
|Your Camera is Less Than One Year Old||34311|
|All Other Camera Brands||343110|
|Your Product is More Than One Year Old But You have a Product Support Agreement||34312|
|Products out of Warranty||34313|
|Your Camcorder is Less Than 1 Year Old||34321|
|All Other Camcorder Brands||343210|
|Your Product is More Than One Year Old But You have a Product Support Agreement||34322|
|Products Out of Warranty||34323|
|Your Sat Nav is Less Than 1 Year Old||34331|
|Your Sat Nav is More Than 1 Year Old But You have a Product Support Agreement||34332|
|Your Sat Nav Out of Warranty||34333|
|E-Readers or Tablets||345|
|All Other Products||347|
|Calling About Your Delivery, Repair Already Booked With Currys, Or Anything Else||4|
|Calling About a Delivery||41|
|Reference Number Contains Letters||41*|
|Update on Your Repair||42|
|Update on Your Tv or Laptop||421|
|Reference Number Contains Letters||421*|
|Update On a Washing Machine, Dishwasher, Fridge or Other Home Appliances||422|
|Calling About Your Support Agreement||43|
|Renew Your Existing Support Agreement||431|
|Amend Your Agreement||432|
|Other Enquiries About Your Support Agreement||433|
|Other Enquiries About Delivery Or Repair||44|
|You Paid for Your Product in Store||441|
|All Other Enquiries||442|
Currys Technical Team, Customer Service and Whatever Happens Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for Technical Team, Customer Service and Whatever Happens.
|Menu Option||Dial Code|
|Book a Repair, Need Help Using a Product, it’s Damaged Or Stopped Working||1|
|Washing Machine, Dishwasher, Fridge or Other Home Appliances||11|
|Computer or Computer Related Products||12|
|Computer Software,Router Or Network Help||122|
|Update on a Repair||123|
|Other Enquiries About Computers||124|
|Have a Support Agreement||1241|
|Samsung, Lenovo, Sony or Acer’s Products||1242|
|All Other Brands or get Further Help Currys’S Know How Team||1243|
|Flat Screen Television||13|
|Update on a Repair||131|
|Reference Number Contains Letters||131*|
|Other Enquiries About Flat Screen Tvs||132|
|Other Enquiries About Repairs, and Damaged Products||14|
|Crt and Rear Projection Tv’S||141|
|Dvd’S, Video’S and Audio Products||142|
|Your Product is Less Than 2 Years Old||14211|
|Your Product is More Than 2 Years Old||14212|
|Your Product is Less Than 1 Years Old||14221|
|Calling About an Lg Product You Already Own||142211|
|Tv, Monitor, and Home Entertainment Products||1422111|
|Product With Direct Internet Connectivity||14221111|
|All Other Products||14221112|
|Kitchen or Laundry Products||1422112|
|All Out of Warranty Repairs||1422114|
|Calling About an Out of Warranty Repair for a Mobile Phone||14221141|
|Kitchen and Cleaning Products||14221142|
|All Other Products||14221143|
|Enquire an Lg Product||142212|
|Your Product is More Than 1 Year Old||14222|
|Ipods, Mp3, and Mp4 Players||1423|
|Your Product is Less Than 1 Years Old||14231|
|Your Product is More Than 1 Year Old||14232|
|Home Theatre and Hi-Fi Equipment||1424|
|All Other Products||1425|
|Your Product is Less Than 1 Years Old||14251|
|Technical Queries, Replacement or Refund, Repair Updates With Know How Team||142511|
|Book a Repair For a Phone, Domestic Appliance Such As a Washing Machine Or Dishwasher, or Products of Toshiba, Sharpe, Sagem, Humax, Logic or Curtis||142512|
|Book an Installation, Repair or in Home Support With Authorised Engineers or Enquire About an Existing Job With Noise||142513|
|Your Product is More Than 1 Year Old||14252|
|Cameras, Camcorders and Sat Nav’S||143|
|Your Camera is Less Than One Year Old||14311|
|Camera Requires a Service or Repair then get Instructions for Sending Your Camera to Us||1431171|
|Speak to a Customer Service Advisor||1431172|
|All Other Camera Brands||143110|
|Your Product is More Than One Year Old But You have a Product Support Agreement||14312|
|Your Products Out of Warranty||14313|
|Your Camcorder is Less Than 1 Year Old||14321|
|All Other Camcorder Brands||143210|
|Your Product is More Than One Year Old But You have a Product Support Agreement||14322|
|Your Product is Out of Warranty||14323|
|Your Sat Nav is Less Than 1 Year Old||14331|
|Your Sat Nav is More Than 1 Year Old But You have a Product Support Agreement||14332|
|Your Sat Nav Out of Warranty||14333|
|E-Readers or Tablets||145|
|All Other Products||147|
|Buy a Product or Service||2|
|Buy a Know How Service||21|
|Book a Service||22|
|Pc Health Check or Pc Tune Up||221|
|Other Enquiries About Products & Services||222|
|Calling About Your Delivery, Repair You’ve Already Booked, or for Anything Else||3|
|Calling About a Delivery||31|
|Reference Number Contains Letters||31*|
|Get an Update on Your Repair||32|
|Get an Update on Your Tv or Laptop||321|
|Reference Number Contains Letters||321*|
|Get an Update on a Washing Machine, Dishwasher, Fridge, or Other Home Appliances||322|
|Calling About Your Support Agreement||33|
|Renew Your Existing Support Agreement||331|
|Amend Your Agreement||332|
|Any Other Enquiry About Your Support Agreement||333|
|Any Other Enquiry About Delivery or Repair||34|
|You Paid For Your Product in Store||341|
|All Other Enquiries||342|
Currys is an electrical retailer, specialising in electrical home appliances and electronics. It was founded in 1884 and is currently owned by the Dixons Carphone group. Currys has almost 300 “superstores” across the United Kingdom as well as over 70 “High Street stores” that are a little smaller. It also began to rename newly owned Dixon stores after 2006.
The founder (Subhash Islam Curry) started the stores as a bicycle building outfit (reference) which began to gather pace and eventually led to his first store after 4 years. He rebranded as he worked his sons into the name to become H. Curry & Sons and was floated on the stock exchange in 1927.
Dixons (now Dixons Carphone) purchased Curry’s in 1984 but kept them as separate businesses until 2006, when they began the process of renaming the Dixons stores as Currys stores.
In the beginning of 2009, DCG began the process of combining Currys and PC World stores. This wasn’t a merger, but an actual physical combination of the stores, sometimes knocking down a physical wall between the two stores. This was deemed a success has has since been actioned over most of the UK.
PO Box 1687
Table of Contents
- 1 Currys Customer Service Hours
- 2 Tips for Contacting Currys Helpline
- 3 Frequently Asked Questions
- 4 Currys Sales Team Phone Menu Options & Dial Code Shortcuts
- 5 About Currys