The British Gas customer services helpline can be contacted by phone: Open Monday – Friday – 8:00 AM-8:00 PM Saturday 8:00 AM- 6:00 PM.
British Gas Customer Service Hours
The British Gas customer services team is available to take your call 7 Days a Week – 8:30 AM-10:00 PM. Holiday telephone hours may vary.
|Monday||8:00 AM||8:00 PM|
|Tuesday||8:00 AM||8:00 PM|
|Wednesday||8:00 AM||8:00 PM|
|Thursday||8:00 AM||8:00 PM|
|Friday||8:00 AM||8:00 PM|
|Saturday||8:00 AM||6:00 PM|
Tips for Contacting British Gas
• When calling the British Gas Helpline, remember to have your details with you. This will include your British Gas number or account number, your security details and your meter readings if that is the nature of your enquiry. You may also need your current or previous bill if you are disputing the amount owed.
• Follow the prompts of the British Gas Customer Service number voice message system. It will guide you through a menu and sub-menu that will pinpoint the nature of your query and transfer you through to an agent that will best deal with your call. Failure to do this accurately on your part, could delay the process and extend the time of your call.
• Be direct and polite with the British Gas customer care staff. They are trained professionals who will deal with your account issues as swiftly as possible. They are not obliged to take any for of verbal abuse or harassment.
Frequently Asked Questions
How do I make a payment?
The payment methods are listed below:
• Debit or credit card
• Direct Debit
• Internet banking
• By post
• At a Post Office
• At a Bank
• Paypoint outlet
• By Payment card
The most encouraged or best way to make a payment, is by Direct Debit. This could save you up to £73 per year and there are 3 options; monthly debit, monthly variable debit or quarterly variable debit.
To set up a Direct Debit, you will need your bank account details and a recent meter reading. You will also need to choose the best time of month for the money to be debited from your account. (a couple of days after pay day I usually a good time). Then call the British Gas contact number provided here and an agent will set it up for you.
What do I need to do if I’m moving home?
You need to notify British Gas of your move by calling the British Gas telephone number provided here and having your details to hand, namely; your old address and new address details, a contact number (mobile works well) and your British Gas customer number or HomeCare Membership number.
British Gas Account Enquiries Phone Menu Options & Dial Code Shortcuts
Get through the automated phone messaging system fast for Account Enquiries enquiries.
|Menu Option||Dial Code|
|You’re A Letting Agent or Landlord Want to Inform About Tenant(s) has Moved||11|
|Hear Your Balance||21|
|Pay Your Bill||22|
|Want to Tell You’ve Paid or Are Going to Pay||23|
|Give Us a Meter Reading Including Iif You Have Received an Estimated Bill||24|
|Enquiries About Central Heating Or Home Care||3|
|Need Help With Anything Else||4|
|Central Heating Breakdown Non-Home Care Customers||1|
|Boiler or Central Heating Home Care Agreement||2|
|Dyno-Rod Plumbing And Drains||3|
|Book a New Appointment||312|
|Book a New Appointment||322|
|Gas or Electricity Enquiries||4|
About British Gas
British Gas is based in the United Kingdom and serves the UK by providing energy and home services. It is a subsidiary of Centrica and has a customer base of approximately 12 million customers. This energy supplier is considered the biggest in the UK (reference) and has dominated the market for a number of years.
Formerly “The British Gas Corporation”, it was privatised under the Thatcher government in 1986 as it entered the London stock market under the name “British Gas plc”. In Scotland, Centrica trades as Scottish Gas.
British Gas sponsored the British swimming team for 6 years (2009 – 2015) for the princely sum of about £15 million. It also sponsored the Southern Football League of England from 2006 to 2009.
Near the end of 2012, British Gas was listed as one of a number of companies that were of concern due to the sheer amount of unsolicited or “cold” phone calls for marketing purposes. This was This was done by a government organisation called “Information Commissioner’s Office”. This was listed because of complaints received to which British gas responded by saying that they only contact people who have agreed to be contacted.
PO Box 227